[Resolved]  Amul Butter — Defective product

Address:

West Bengal

I purchased a packet of 500 gms of Amul butter about two weeks back from a shop at Kolkata named Eswar prasad Shaw. When using the butter from the said packet on the first day during breakfast, all of our family members got a smell of medicine from the butter. In the evening I took the packet to the shop and informed the shop-owner Shri Deepak Shaw about the defect of the product when he told me that the supplier of amul butter use to come twice to his shop on monday and friday and since it was monday so I will have to wait for few more days and the packet was kept by him.
On friday morning at he shopabout 10 am when the said supplier came to his shop, I was also present there to buy some other materials. The shop-keeper and me informed the amul butter supplier about the defect of the product but unfortunately he did not pay any importance to this and rather accusing me by saying that I perhaps kept some medicine beside the packet and that has caused such defect in the butter. I failed to impress upon him that the butter was kept inside the refrigerator and no medicine was kept inside the fridge. But all my efforts went in vain and in turn the shop-keeper also refused to replace the said packet. Since I am a regular user of amul butter for last more than 30 years, I became very upset with the behaviour of the shop-keeper and the supplier of amul butter to this shop. The shop is located in Tollygunge Circular Road, New Alipore, Kolkata- 700053. My name is S. K. Ghosh, and my address is -- 16L, Mondal Temple Lane, Flat no. D-2, New Alipore, Kolkata- 700053, India.