[Resolved] Angel Broking Ltd — escalation level

Straight talks

from Guwahati, Assam

Address:

Kamrup, Assam

Dear All,

If you open demat account or become a Sub broker, ask your RM or BDO to share their escalation level and take written over mail about your queries from them and also take a cross check with BM, BH or complaince manager. This is your right to know about your charges and whether your proposal words are as per company policy or not. Make them documented proof, otherwise they will not take much time to change their words and they say you have some misconcept about us.

Have a Good day.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

jainamit9928

from Gurgaon, Haryana

Aug 31, 2021

Hi Team,

This is regarding my 2futures contract which expired on 26/08 mentioned below.

HDFCAMC- 200shares
Powergrid-5333shares

I connected with Angel broking since 26-08 atleast five times.
I have asked customer care multiple times that future contract which expired for me will convert into physics deliveries or cash, every time they answered me that this will be settled in cash by Monday, and you will get money in fund. I have recording at my end for this.
No one mentioned any shortfall of money of any physical deliveries of shares.
Now yesterday I checked ledger that these are going to be converting into physical deliveries and there is shortfall.
Still no message or mail from Angel broking.
Is this services provided by angel broking. I would have added money in between these days if proper information has been given.
This is really frustrating to see broker not given any notification related to contracts getting expired on 26/08, No noftication or call regarding money I need to add or when a customer is calling they are providing wrong info
Who is responsible for this? Why a client can only be responsible if broker can't provide proper information then why broker is there in between?