[Resolved]  APC Inverter — very poor service

I bought one Inverter Brand name APC in M/s AMUDHA & Co, No 1, Venkatesan st, Shanmugam Road,
West Tambaram, Chennai , 600 045 . model No: HI 800 SQ With the Warrenty of 2 Years on 29/4/2008
cost Rs:14,000 /- [Fourteen Thousands] We were said by the seller Warranty will be carried over by
M. K . Marketing , No. 644, G S T Road .Tambaram Sanatorium ,Chennai - 600 045 .First one year The
Used to Visit Once in Three Months . In The Next year The Mechine Started Failure of current Supply
Often . In our area the current failure is famous due to heavy load. We made a complaint regard the failure of the unit at M K .Marketing .They Said That the BATTERY is in poor condition it to be replaced . We are expecting them to rectify the fault since March 2009 . Telephoned several times BUT IN VAIN NO ONE Ansewerd properly The unit is idle . M/s AMUDHA & CO Washed their hands When we asked about The unit failure saying .we cant' do any thing reg;service or failure .it has to be done by the M .K marketing only . I am 65 years old had 3 by pass surgery suffering a lot with mental worries .I need quick remedy for this I need New One To be replaced .or MY MONEY to be given back I need Justice .
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Its true...M.K marketing the guy from Tambaram Chennai, , , , By name BASKAR. always wont attend the phone if complaint arise and vice cersa at the time of purchase.

i WOULD LIKE TO REQUEST apc to warn this guy and remove from the distribution of your products,

But dear genteleman kindly get in touch with APC they will clear your problem as they did for me...

VERY REDICULIOUS RESONSE FROM MK MARKETING TAMBARAM CHENNAI
This is all about the outsourcing. In reality APC follows a very standards in serving the customers, but when the service or maintenance job is outsourced, the service becomes very poor. in fact i hate all the outsourced firms for e.g. M. K . Marketing, etc.. they just take the complaints very lightly until unless we go back and be rash with them.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit

    Contact Information

    India
    File a Complaint