Appollo with its branch in Sector 26 Noida offers terrible service. They are in a massive hurry to bill customers and no one has complete information. After billing they come up with all sorts of terms and conditions. The doctors are forever in a rush and if you ask them anything for beyond five minutes they won't answer and instead say that there are other patients waiting.The reception sends you to the doctors, doctors send you back to the reception then reception sends you to CM and there is no end to the harassment.
Not only doctors, their Radiologist Anu Kaushik, who seem to be frustrated with something, takes it out on her patient. On 15th Feb 2012 I had gone for Ultrasound and she refused to even look at my face and with an expression that she was being forced to do something she didn't want to do, she did my ultrasound. We patients can't expect a smile from busy doctors and technicians, but at least don't deny patient's the respect a human being deserves. When I asked her what to do next- she (without looking at me, as if she would contract disease by eye contact) told me i should consult my Gynecologist.
Fair enough she is not just a Radiologist and not in a position to advise but why the obnoxious attitude as if you are not being paid for your job or something is being forced on you. The reception, while rushing to bill me, didn't bother to ask about my gynecologist or what the package for follicuar monitoring meant, just took the money and asked me to meet Anu Kaushik.
However, i spoke to my Gynecologist who telephonically advised me to take an injection and continue with the monitoring. With a lot of effort i got the hospital to give me the injection and i was relieved. I had gone to Gynecologist in Appollo(as records would show) but they have been extremely impatient and rough. That is alright as doctors, one checks 40 patients a day, (in big hospitals and then at private clinics) but doesn't mean that you have to be rough, rude, impatient and condescending. At the least doctors should keep in mind that they have to make the patient comfortable and not terrorise them by shoving things into their private parts and not expecting the patient to even twitch! With the bill the time should also be mentioned as anything more than a minute, and the doctor gets impatient.
My agony knew no bounds, when I went back to Anu Kaushik who was as usual in an awful mood, screaming and yelling ( kindly check these allegations before dismissing, as they are true and not exaggerated) and she wanted to shove the vaginal ultrasound machine into me without wasting a second. In less than a minute she asked me leave as it was not possible for her to check me.
With due respect to your staff including doctors, please take note of the fact that you are doing well, not because you provide excellent service, but because we Indians don't mind paying for being humiliated and we are accustomed to sub standard services. You don't have a feed back system in place, as you are well aware that the day it is transparent, people may actually stop visiting your hospital. If you are honest about your 'mission' you must not allow such inhuman, sick people like Dr Anu Kaushik to continue. Do make the effort to enquire and you would know that I am not the only one whose been humiliated.
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