[Resolved]  APSRTC / Bus Service — TICKET SOLD BUT NO BUS

Address:Rangareddy, Andhra Pradesh

THE COMPLAINT FORWARDED TO VARIOUS AUTHORITIES IN APSRTC IS APPENDED BELOW:
[protected][protected][protected][protected][protected][protected]
I HAD BOOKED ONE BUS TICKET FOR 4 PERSONS (SLEF, WIFE AND 2 KIDS OF AGE 9 & 7 YRS) ON 4.1.11 FOR JOURNEY ON 13.1.11 IN APSRTC. THE TKT NO. IS EU 14607 AND SERVICE NO. 90445, SCHEDULE DEP TIME AT BALA NAGAR(HYD) IS 9PM. THE TKT IS FROM BALANAGAR(HYD) TO RAJAHMUNDRY.

2. I ALONG WITH MY FAMILY REACHED BUS STOP AT 0835 PM ON 13/1/11 AND ENQUIRED AT APSRTC ONLINE RESERVATION COUNTER. THE BOOKING CLERK TOLD ME TO WATCH FOR SERVICE NO. 90445 WHICH WILL BE DISPLAYED ON FRONT GLASS OF THE BUS. WE ALL 4 MEMBERS IN SEVERE COLD WAITED FOR ANOTHER 1 HR, BUT NO BUS OF THAT NUMBER ARRIVED. AROUND 10PM WHEN I ENQUIRED, HE SAID TO WAIT FOR THE BUS NUMBER. AFTER AROUND 11PM, AGAIN I CONTACTED THE COUNTER. THAT BOY SAID THAT SERVICE NO. 90445 WAS CLUBBED WITH SOME OTHER SERVICE NO. AND THAT WAS ALREADY GONE WITHOUT HIS NOTICE.

3. BASED ON THAT HE ENQUIRED AT DIFFERENT PHONE NUMBERS WITH NO POSITIVE REPSONSE FROM ANY AUTHORITIES. I PERSONALLY TALKED TO STN MANAGER [protected] BUT WITHOUT ANY USE. THE CLERK COULD NOT CANCEL THE TICKET ALSO. THIS ENTIRE PROCESS TOOK ANOTHER 1 HR AND I WITH MY FAMILY WERE ALONE AT COUNTER IN THE MIDNIGHT TILL 1215 HRS. FINALLY WE WENT BACK TO OUR HOME BY WALK WITH ALL THE LUGGAGE AT 1230 HRS IN THE NIGHT. YOUR BOOKING CLERK IS WITNESS TO THE ENTIRE EPISODE.

4. THIS HAS CAUSED SO MUCH INCONVENIENCE TO MY FAMILY AND COULD NOT ATTEND THE FESTIVAL AT HOME TOWN RAJAHMUNDRY. IN VIEW OF THIS, I WOULD REQUEST YOU TO INITIATE ACTION ON PRIORITY AND INTIMATE TO ME. THE BOOKED TKT IS WITH ME WITHOUT ANY ACTION. RIGHT NOW WE ALL ARE FALLEN ILL BECAUSE THE ENTIRE NIGHT 4 HRS WAITED AT BALANAGAR BUS STOP IN THE SEVERE COLD. I NEVER EXPECTED THIS TYPE OF SERVICE FROM APSRTC.

5. COPIES OF RELEVANT PAPERS ARE ALSO ENCLOSED FOR REFERENCE.

THIS IS FOR YOUR IMMEDIATE NECESSARY ACTION.

D. RAMA MOHANA RAO
CHIEF MANAGER(QC)
HAL (MIN. OF DEFENCE) HYD.
CELL: [protected]
+2 photos
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Andhra Pradesh State Road Transport Corporation [APSRTC]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    21%
    Complaints
    1359
    Pending
    0
    Resolved
    291
    Andhra Pradesh State Road Transport Corporation [APSRTC] Phone
    +91 40 3010 2828
    Andhra Pradesh State Road Transport Corporation [APSRTC] Address
    Majestic Bus Terminus, Gubbi Thotadappa Rd, Gandhi Nagar, Bangalore, Karnataka, India
    View all Andhra Pradesh State Road Transport Corporation [APSRTC] contact information