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APSRTC - (misbehavior of APSRTC conductor

 
12 Reviews
User
  Bhavana P J
I am a daily commuter of APSRTC- city bus service, staying at Shaikpet. There are a few problems which we, the residents of Shaikpet always face.
1)The numbr of direct buses towards KOTI, UPPAL& SECUNDERABAD is reduced resulting waste of time & money.
2)There is no time-table for the buses, nor that is being maintained. Many times buses will come in queue leaving the next half an hour or so without any bus.
3)All the buses are coming from places like Lingampally, BHEL, Pattancheru i.e. a long distance. With the result the buses will be very croded by the time it reaches Shaikpet.
4)No proper board of number & destination is displayed. Sometimes three different boards are found on the bus.
5)At times the staff is rude, careless & indiscent.
On March 17, 2008, I was travelling by Bus No.216U(running between HCU-Koti-Bus No.AP11z 1490). The bus came to Shaikpet bus stop by around 9.25 a.m., crowded as regular. I was standing near the second seat & my luggage was shared by a sitting co-passanger. By NMDC Bus stop, the conductor rushed ahead & stood putting his entire weight on me. When objected, he started shouting at me for standing there. He also advised me to travel by a taxi or private vehicle. Is such type of behaviour expected from a public servant?At least in future, can we expect more descency & better service from APSRTC staff?
Complaint comments 11 Comments     Updated:
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I agree that some of the Conductors misbehave. I only suggest that in spite of heavy pressure and working hours, a pleasant smile on the face, sticking to the rules and regulations, patience would not only help that individual being looked upon as a friend, but also a honored person of our society which at large gives a boost to the organization at large.

The service given or provided to the people of Andhra Pradesh is very very good when compared to the whole nation.

A weekly or monthly review of the conduct and detailed information given out by your people would not only help them to be aware of where they are and also to boost the self confidence in them to have a good public relationship and being as guide to other also.
 
TODAY I HAVE MET WITH THE WORST BUS DRIVER.
HE WAS VERY RECLUSE IN HIS DRIVING. FOUR FAMILY MEMBERS WERE ABOUT TO STEP INTO BUS THREE OF THEM WERE ALMOST IN THE LAST ONE WAS A LADY, IGNORING HER
HE IS DRIVING ON HIS OWN WAY BY SCOLDING THE THREE OF THE FAMILY MEMBERS AND HE ASKED ALL OF HER FAMILY MEMBERS TO STEP DOWN FROM THE BUS .


BUS NUMBER :-A P10 Z 1381 ROUTE: 16A
HAPPENED ON: ECIL BUS STAND 10-04-2008
 
I agree with my friends expereinces
I too had a bitter experience with one Bus conductor on 15th October 2008 I was travelling from VZA to Hyd with advance reservation tiket. I took bus by 4:25 AM and got down at Kothi by 11:30 immedieately I caught a City bus no AP10 Z 5984. Usually the conductor came to me and asked to take a ticket, I have shown the advance reservation ticket which I used to travel from VZA, as the rule is any passenger can travel in City buses upto 2hours duration to reach their destintion after getting down from the Service bus. the conductor his name is Balaiah started shouting on me by seeing this ticket. I could not understand what happened. After a few seconds I understood that he was not willng to accept that ticket. immediately I made an enquiry with the VZA Bus depot manager on my mobile. The manager politely answered and agreed that any passenger who is having advance reservation ticket can travel upto two hours to reach their destination in city buses and he advised me to launch a complinat agaist that conductor in concerned bus depot, When I che for Bus depot managers phone number in that bus surprisingly there were no phone numbers at all. Even a complaint book was also not stationed. That bus conductor issued a ticket to me without asking anything again, and shouted at me to make a complaint to anyone with a rude voice.

Immediately i went to HCU Bus Depot where I could notfind bus depot manger and even his cell no.. alas !m who can save people but I promise that I will not leave this issue I will go to consumer court with all proper evidence.
 
Now a days i observed that many bus stops do not have shelters. In the recent road widening process many existing shelters were removed and not erected after the widening. Commuters are standing in hot sun and some times getting drenched in rain. APSRTC authorities should take initiative and ensure to provide sufficient bus shelters for commuters. RTC can give to advertisement agencies to construct shelters and can use for advertisement for i or 2 years. By this RTC need not to invest any amount on this. Apart from this, no bus routes details are displayed in RTC bus stands. mostly we see all advertisement bill boards. It is time for RTC to act to improve their image in public
 

misbehavior and abuse - bag & More

this is for your kind attension that this company staff have misbehave with me and used the abusive talk as i am CGRF member .pls take the action on this company phone no. are 27451844-52375875
 
To The Divisional Manager / Depot Manager / Regional Manager

TO WHOMSOEVER IT MAY CONCERNED

Dear Sirs,

I used to travel every monthly twice regularly BY APSRTC BUS ONLY from Hyderabad to Tenali and back to Hyderabad. I always travel through only advance reservation, except few occasions. I have observed the Tenali Depot Staff they have never maintained the departure schedule time for the buses leaving to Hyderabad. Always it is delayed by 20 to 30 minutes from scheduled departure time. some times is more than half an hour also. BUT in VIJAYAWADA Bus Depot it is not like Tenali. Inspite of number of buses at a time to leave they maintain Time Schedule. Please see that the TENALI DEPOT ALSO MAINTAIN TIME SCHEDULE. I have also observed the Advance Reservation Counter in Kothapet, Tenali, they are blocking the Tickets specially in weekends, Even if we go, well in advance for advance reservation they are telling tickets are over. THE APSRTC'S SLOGAN IS WE ARE FOR THE PEOPLE, BUT THEY ARE FOR THEMSELVES. Please see that they do not do this.

Thanking you sir,
N
User
trytry  
 
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name:L.murali krishna
father name:L.sreeramulu reddy
education:10thclass
 
name:mohan rao datti
father name:padmanabham
education:10thclass
N Apr 24, 2011 by
User
mishaiya  
 
sunday at 9:52 PM get in 218 koti to patancheru bus miyapur x road conducotor misbehaved and he used vulgar words i very hearted there are earely 20 members in bus sir please give respect to passenger but he used valgar words sir bhel depot bus no AP 28 Z 562 my ticket no 110822554
A Aug 24, 2012 by
User
P.S.Chakravarthi  
 
I fully agree, with the persons who have posted the complaints, most of the Drivers & Conductors are illiterates, they don’t know the rules & regulations of APSRTC. Basically it is not the fault of the Drivers & Conductors, it is the fault of those persons who are responsible to train them. Some times co-passengers also support these illiterate Drivers & Conductors.

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    APSRTC - (misbehavior of APSRTC conductor