[Resolved]  Apsrtc — refundable amount not received

Address:

Hyderabad, Andhra Pradesh

I've booked 2 tickets on 7th jan 2013 from Hyderabad Uppal to Hanamkonda and cancelled on 10th jan 2013. Ticket status was "cancelled". but amount was not refunded. I would be thankful if you make me receive refunded amount.

These are the ticket details

Ticket Number : 17561187 Date of Journey : [protected]
Service Code/Name : 8354 / MGBS - HNK Service Category : INDRA AC
From Place : UPPAL PS/HNK BS To Place : HANMAKONDA
Pickup Point : UPPAL PS/HNK BS Time of Departure : 20:30
OB Ref.No : O_4145754 Time of Arrival : 23:00
Payment Gateway : EBS No. of Seats : (Adults=2 Children=0)
Platform Number : -- Start Time At Origin : 20:15
Passenger Information
Name Seat No Age Adult/Child Gender
ADDAGATLA MEENA 16 22 Adult F
SHILAGANI ALEKHYA 15 22 Adult F

Fare Details ( In Rs. )
Basic Fare : 342 Reservation Fee : 20.00
Toll Fee : 6.00 Service Fee : 10.00
Concession Amt : 0.00 Dinner Amount : 0.00

Total Fare ( Rs. ) : 378
Important
• The seat(s) booked under this ticket is/are not transferable.
• This e-ticket is valid only for the seat number and bus service specified herein.
• The ID card will be required during journey. One of the passenger booked on an e-ticket should have any of the original identity cards (Driving License, Election Card, Ration Card, Photo ID card issued by Central/State Govt./Private Organisations, AdharCard, Pan Card, Passport, Credit Card with Photo identification, Student ID issued by any Institute, Pass Book with Photo issued by any Nationalised Bank ,CAT CARD issued by APSRTC) during bus journey.
• Please keep the ticket safely till the end of the journey.
• Please show the ticket at the time of checking.
• Corporation reserves the rights to change/cancel the service category.
• BOOKING/CANCELLATION of tickets can be done before 1 hour of the scheduled start time at origin of the service only.
• Free travel in city buses(except A/C buses) before 2Hrs. of departure time and after 2Hrs. of arrival time.
• For e-Ticketing/Refund Related Queries/service cancelled refuns to E-Mail :online.[protected]@apsrtconline.in
• If waiting list ticket is not confirmed, please cancel the ticket prior to 1 hour of the scheduled start time at origin of the service to avail full refund except service fee.
Booked By ADDAGATLA MEENA (monu) Printed On : 07/01/2013 22:28:20
Booked On : 07/01/2013 22:28:20