[Resolved]  APSRTC Super Luxury — DRIVER DID NOT STOP AT PICKUP POINT

Hi,

I would like to make compliant against an irresponsible driver. I was supposed to travel between Pune to Hyderabad by APSRTC super luxury bus on[protected]. I booked ticket through APSRTC website and went to the pick up (PUNE HADAPSAR) point at 6-15pm as the bus scheduled at 7-15pm. I was waiting there for bus for around one and half hour and finally I found that bus was coming at around 7-40pm so it was late by 25 minutes.

Bus was coming and I prepared myself to get into the bus but I was shocked to see that driver did not stopped the bus at pickup point even I have shown my hand and asking him to stop but he did not responded and I have seen that he stopped the bus half kilometer away from the pick up point as he noticed that a red single was on. I thought of reaching the bus and started running to catch the bus through heavy traffic but I was failed to reach the bus since he got a green light.

Thank god nothing was happened to me though I ran through heavy traffic. But I need an answer for the below questions

1: Who would be responsible if something would have happened to me?
2: Does APSRTC have stop there? If they don’t have why they mentioned in their website?
3: Why that driver did not stop the bus at the pickup point which is shown in website?
4: Does they give back my money which I paid for nothing
5: Don’t they responsibility to pickup there passengers?

There is no contact person name and no contact number mentioned in their ticket. They took my mobile number during the process of booking the ticket and I absolutely have no idea for what purpose they took my contact number.

Service number for the bus is 1100 and I am also attaching the ticket for your reference.

Looking for your response on this issue.