Aqua Guard — No Proper Response

Address:

Chennai, Tamil Nadu

Hi,

This is Srinath, My Aqua Guard complaint number is 67645814

I had some issues with my Aqua guard water purifier and we have an AMC for the same. We reported this problem and a Service Guy named Gajendran came and identified it as "Circuit Problem" on August 6, 2012. No action was taken after that and after days and days of calling the customer care, another service person named Karthik took the entire device to get it sorted out on August 30, 2012.

After that we have been given no proper information and the issue has not been solved till date. We keep trying the customer care and they keep responding in a very casual manner.

We got the number of an higher official Deepa Durairajan ([protected]) and she doesn't respond. it's been nearly two months and the problem has not been solved.

Can someone help me in fixing this issue asap. And also I need to know how to proceed if I were to take this issue to Consumer Court.

Thanks in advance,

Srinath