[Resolved]  Aqua Pure Plus — Not coming for service, Inferior product

Address:

Chennai, Tamil Nadu

We would like to request someone to help us in handling a company which is taking us pillar to post for getting the service for the water purifier they supplied. I have bought a water purifier system from the company M/s Aqua Pure Plus. They installed a unit called Aqua Grand + against our payment of Rs.10,000/- and humble request. They supplied a unit which started giving trouble on the second day of installation. After a long battle we have made the service engineer to attend to the problem. They rectified the problem but not willing to replace it with new unit.

As per their service terms they supposed to do 6 free services in first year of installation but its 8th month no one has come till date for service. We approached on 3rd month of installation for begging them to come for servicing the unit, the customer care executives assured an engineer at our door step with in 48hrs. The second battle was on from then, its 8th month no one has come for service. But shamelessly the poor customer care executives are committing time for service every time but no one is coming. 10days back we found a cockroach floating on the water tank where the 11stage purified water is stored. The entire unit is boxed with screwed we were shocked and stopped drinking this water. Immediately we informed the situation to the M/s Aqua Pure Plus customer care (we don’t know who else to contact). Even now their attitude and approach has not changed and no one willing to attend this.

We don’t know how to handle this please help us in this regard.