[Resolved]  Aquaguard — Doubtful Customer Service!

I have a aquaguard Nova water purifier in my house. Regd Mobile No [protected].

It was serviced on 29th July. A 2 year service contract was also entered on same day

A complaint was lodged on 29 7 11 that the filter is leaking.

Since then I have reminded several times but except Sorries and Assurances no other action has been taken.

Will some body pl explain.

Ganesh Lal Moondra

AquaGuard — No Redressing of complaints

I had taken AMC in March 2011 ,in july 2011 my aquaguard nova has some operating problem so then i called upto file complaint and noe till dated 21 aug 2011 there is no redressing being done yet and moreover the date is due for clening bt yet no one is calling oreager to solve the problem .I thought that it wasmy mistale to take AMC.

I HAVE AMC WITH AQUA SERVICE CENTER. I HAVE LOST THE RECIEPT . CAN I GET THE DETAILS OF MY AMC AGENCY BY MY PHONE NO OR ADRESS OR BY NAME PL.

Aquaguard Water Purifier — service poor,no receipts given for payments

we have an amc with eureka forbes for our water purifier amc no [protected] expiring on 31/8/12, i lodged a complaint on 7/5/12 complaint no 66604692 , iwas told that it will be attende to in 24 hrs but after two days a technician land up as there was no electricity supply ,was promised to return ilater in the day but no one turned up , so i lodged another complaint on 15/5/12 no 66691329 , when the technician arrived he wanted to chnge the carbon filter for which i was asked to pay rs 280/- he had no record of when the filter was chnged and no job card nor a receipt was given for the amount paid.

the after sales maintainance seems like we are at their mercy, they are rude, non compliant, no receipts given for money received, they do not come for regular checkups, come only on call basis, and dont bring job cards to show us what they done so far. i feel the whole contract is an eye wash and taking us for a ride.

what should we do except complain and no action is taken.

I bought Aquaguard three days before and the installation was done the next day ONLY coz I told the saleman that I will pay 50% upon completion of installation. Within 24 hours of Installation, the main water pipe line got broken due to improper installation. Despite several calls, till now there is no response from Euroka Forbes company. Extremely poor service and the reply I am getting from the Service team is that it is not emergency and will be attended soon. Their tone is totally different after collecting full payment. I am considering a case against the company in Consumer court against the company which is good in fooling people with their hard sale policy but one has to be cautious about their 'After Sale Poor Service'. [protected]@yahoo.com. Mobile[protected], Vijayaraghavan.

Sir,
This is Kanchan from G.E.T. Water Awareness Team Chennai... I read ur complaint.

Many people forget to choose a customized plant for their raw water characteristics.

Standard branded products do magical advertisement only for marketing and not concentrating in service, as the RO, UV, OZONE, UF, NANO concept needs huge maintenance if not configured for RAW water purification methods

We people create this awareness and we have qualified engineers who FREELY service the Water purifiers any brand any model and suggest you how to maintain it in future.

We provide original spares also. Call me at [protected] [protected] [protected]

I have been using aqua guard filter for the last 6 years and entered in to annual maintenance all the time.As per the contract, candle and carbon to be changed once in a year and the service agents try to cheat us by not replacing the same.my present AMC for 2 years ended yesterday10th Aug. 2012.I have been requesting for service and candle change through out July and up to 10th of this month.I am seriously planning to buy some other brand as I need safe drinking water.
TT.Sudhakaran nair, c-201, Gagan Darshan,
64, 10th A cross, kanaka nagar, RT Nagar,
Bangalore 560032
[protected]

Aqua Guard — Service failure

My service call for water filter is still un attended even after a week.
I feel bad about the company .

AquaGuard — poor working

for the past 1 week we r going on telling the water purifier imbalancing pressure issue but no one is bother to come and solve the issue.we have informed via phone also by direct but still no use.we have so many work ,we cant always behind u.i[censored] cant clear the same immediately we will ready to return back the product,it is nothing use now from day 1 after installation we have this problem.your service is very very poor,it is very much irritating .

ravichandran
ph.no.[protected],tirupur-tamilnadu

Sir,

I PURCHASED A WATER PURIFIER ON 02 Nov 2013 AND PAID AN AMOUNT OF 14990/-, SBI MULTI CITY CHEQUE No.035007 dt 02 Nov 2013, THROUGH YOUR AGENT Mr. BALWINDER THAKUR ([protected]). HE ASSURED THE AFTER SALES SERVICE AFTER THREE MONTHS. TILL NOW I HAVE NOT RECEIVED A RECEIPT FOR THE GIVEN AMOUNT OR ANY SERVICE FROM YOUR COMPANY.

I HEREBY REQUEST YOU TO TAKE UP THE MATTER AS SOON AS POSSIBLE.

THANKING YOU FOR EARLY AND SINCERE ACTION.