[Resolved]  Aquaguard Water Purifier — No after sales service

It's two years, i purchased Aqua guard. In spite of calling several times for free services, i get an answer 'dopahar me aa jayega, shaam me aa jayega'.
Hope less service.
I will never buy Eureka Forbes product in future.
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Aug 14, 2020
Complaint marked as Resolved 
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AQUA GUARD REVIVA WATER PURIFICATION SYSTEM — AMC not done

AQUA GUARD REVIVA WATER PURIFICATION SYSTEM CHEQUE GIVEN FOR Rs.3660/- to Mr.Harish on 31/10/08 for AMC and cheque cleared on 05/11/08. Nobody turned up sofar to do AMC. contacted to Ms.Ezhilarasi - very poor response, simply cheating. Please send immediately service person for AMC.

Aquaguard Water Purifier — No Service After Sale

Sir,
It is to inform you that i have purchased a Aquaguard Water Purifier System of your company from one of your franchisee.
But No body has come everafter for checking the working of same.
No Service is provided by them, even in guarante period.
So i requests you to take appropriate action and provide service to me.
Thanking you

Auqua guard — No service provided

We purchased aqua guard from sangli branch. As per the deal 4 free services were supposed to be provided but they are very reluctant to provide any service.

Water Purifier — no service - no response

well made a call and placed a request to attend my water purifier complaint call no 06230 ( pune office ) three weeks gone by but no one has attended to this complain .

call centre no in pune - very bad experience

1) the dept does not pick up calls before 10.30 am and after 5.30 pm in the evening
2) difficult task to get thru the service team
3) false committment - no one realy is tracking the complaint no :
4) every time assurance of the call being attended and they are not aware of the trailing calls

well eureka forbes service very very bad .
While Aquaguard is trying sell some product, inspite of our avoidings they march to our house even 10 times. But once they sold the product, howmanyever times we call them for service, they will not come. We have purchased a Aquaguard reviva one yr back. We called them number of times for free service. They didnt turn on at all. Now once the warranty period over, they are coming home and asking 3660 for service.
Dont what to do them...
My name is Mr. Rajesh Menon, owner of Aqua Guard Pump Model, staying in Chinchpada Road, Kalyan East.

I opted for Annual Maintenance Contract with one of the appointed agent in Kalyan West, named Ashapura for two years' duration. Currently, my machine requires servicing very badly and we had been repeatedly complaining to the agency for the past three (3) months and our complaint have always seemed to fall in the deaf ears. Up until now, they have only provided us with false assurances that a technician will follow the same day, but that has never happened till today. They are now providing us with lame excuses and getting rid of our calls. Up until now, we have handled the matter with due patience and politeness, but I am not really sure when will we lose our patience with them. This is not a professional manner for Eureka Forbes to handle the customers, and we have been going through agony each and every time our machine needed servicing. The Annual Maintenance providers (Ashapura) in Kalyan area so far have been very unprofessional and have shown an unethical approach towards their work and it requires a lot of pursuance to get the filter replaced or any of its parts replaced, as in a year they should replace the filter with a new one, which the technicians only clean and state that it is functioning well and some how try to get rid of the call, but few weeks later the machine gets choked up again forcing us to drink the normal tap water or the machine emits muddy water with a foul smell added with a bad taste. Our misery does not end here, as we are once again forced to beg, plead, and make multiple attempts to contact them in order to re-fix the machine and it takes a long time for a technician to attend our calls.

What I fail to understand is that when it is the time to renew the contract, the technician or their representative is at our doorsteps on-time to seek payment with superficial plans and agendas for the year and tall claims, but whenever a service request has been registered, there are no real services rendered in a timely manner as claimed. I think this reflects selfish attitude of the company and its focus on doing the business and making money, without understanding the customer needs and providing timely service which in this century in clear terms is defined as a scam. A complaint has also been registered with the Eureka Forbes Helpline, but to no avail. It is a gruesome process really and I am fed up of them and the machine.

If my problem is not solved in due time, I might as well throw the machine in the trash as it does not make any sense to have such a kind of a filter at home, where we are drinking tap water. It should be taken into consideration that in this season where it is pouring in full swing people are vulnerable to different kinds of water-borne diseases.

Please do the needful for me as well as the other customers in Kalyan area, Thane District, Maharashtra, who are suffering because of very poor after-sales service under the hands o[censored]nprofessional Contractors.
I have purchased Aqua Guard Magne on 9 th September 2015 through Sales Head Mr.Govindaraji. Installation was done after personally calling on at his office at Burkit Road, T.Nagar Chennai. At the time of canvassing for the product he had told me one offer worth Rs. 500/ a Flask.
I made repeated requests for the gift which the company owe me i received some phone calls also from the company. I followed up with the sales person Mr. Govindaraj also and sent mail to the customer care but of no use. Only Sales the company is concentrating. After that they dont care for the customers. I regret for having purchased aqua Guard and God knows how the service will be.

Meenakshi Kishore
Chennai
[protected]

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