[Resolved]  Aramex Courier — courier not supplied

Dear sir,
I have booked one gift from rediffmail.com in first week on feb 2009, and same has been couired by aramex courier Mumbai from Sheetal diamond mumbai. i have mailed and called them so many times, but till now they are unable to give my gift and unable to give the status. sheetal diamonds say contact to aramex and aramex say that contact to sheetal diamond. I am attaching the mail correspondance below between me and aramex and sheetal diamond mumbai.
please help me out to get my gift.


Sir,



For that we request you to kindly co-ordinate with Mr. Rimish directly.

Kind Regards,

Mahera. P. Shaikh
Customer Service Executive
Aramex India Private Ltd
Telephone:[protected] Extension: 1556
Fax:[protected]
www.aramex.com

for a greener planet, please don't print this email unless necessary.




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From: mukul_kumar [mailto:[protected]@bchindia.com]
Sent: Wednesday, March 04, 2009 11:59 AM
To: Mahera Shaikh
Cc: [protected]@rediffmail.com; Pramod Shetty; Pradeep Sukumar; Nita Kambli; Percy Avari; Renu Arora; Ravi Chandhok
Subject: RE: SHEETAL DIAMONDS -- [protected] -- you poor service to delivery the gift in month
Importance: High



Dear Mam,

That’s ok and it is your internal matter. Please let me know after consulting with your shipper when I get my courier? I need it now on or before this coming Sunday.



Make a note on it now.



Regards

Mukul kumar




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From: Mahera Shaikh [mailto:Mahera.[protected]@aramex.com]
Sent: Wednesday, March 04, 2009 11:50 AM
To: mukul_kumar
Cc: [protected]@rediffmail.com; Pramod Shetty; Pradeep Sukumar; Nita Kambli; Percy Avari; Renu Arora; Ravi Chandhok
Subject: RE: SHEETAL DIAMONDS -- [protected] -- you poor service to delivery the gift in month



Dear Sir,



Please note we have already requested our Delhi office to return this shipment to Bombay as per shipper’s request.

Kind Regards,

Mahera. P. Shaikh
Customer Service Executive
Aramex India Private Ltd
Telephone:[protected] Extension: 1556
Fax:[protected]
www.aramex.com

for a greener planet, please don't print this email unless necessary.




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From: mukul_kumar [mailto:[protected]@bchindia.com]
Sent: Wednesday, March 04, 2009 11:46 AM
To: Mahera Shaikh
Cc: [protected]@rediffmail.com; Pramod Shetty; Pradeep Sukumar; Nita Kambli; Percy Avari; Renu Arora; Ravi Chandhok
Subject: RE: SHEETAL DIAMONDS -- [protected] -- you poor service to delivery the gift in month
Importance: High



REMINDER -1




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From: mukul_kumar [mailto:[protected]@bchindia.com]
Sent: Monday, March 02, 2009 12:45 PM
To: 'Mahera Shaikh'
Cc: '[protected]@rediffmail.com'; 'Pramod.[protected]@aramex.com'; 'Pradeep.[protected]@aramex.com'; 'Nita.[protected]@aramex.com'; 'percy.[protected]@aramex.com'; 'Renu.[protected]@aramex.com'; 'ravi.[protected]@aramex.com'
Subject: RE: SHEETAL DIAMONDS -- [protected] -- you poor service to delivery the gift in month
Importance: High





Dear Mahera,

Pleas let me the status of my courier.



Regards

Mukul kumar


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From: Mahera Shaikh [mailto:Mahera.[protected]@aramex.com]
Sent: Saturday, February 28, 2009 1:01 PM
To: mukul_kumar
Cc: [protected]@rediffmail.com
Subject: RE: SHEETAL DIAMONDS -- [protected] -- you poor service to delivery the gift in month



Dear Mr. Mukul,



As per my conversation with Mr. Rimish, he has asked us to get this shipment returned back to Bombay.

Kind Regards,

Mahera. P. Shaikh
Customer Service Executive
Aramex India Private Ltd
Telephone:[protected] Extension: 1556
Fax:[protected]
www.aramex.com

for a greener planet, please don't print this email unless necessary.




[protected][protected][protected][protected]

From: mukul_kumar [mailto:[protected]@bchindia.com]
Sent: Saturday, February 28, 2009 12:59 PM
To: Mahera Shaikh
Cc: [protected]@rediffmail.com; Percy Avari; Pramod Shetty; Pradeep Sukumar; Renu Arora; Nita Kambli; Ravi Chandhok
Subject: RE: SHEETAL DIAMONDS -- [protected] -- you poor service to delivery the gift in month
Importance: High



Dear Mahera,

As per our telecom today and Thursday also, we talked about my courier taking sheetal diamond in conference. He wanted my order no. that I have already given to him on Thursday itself i.e order no. is 5147841. I again talked him today. Please let me know whether u r given my courier to me or not?



Note:- Sheetal Diamond please provide the details to Aramex for delivering my courier or book it once again to correct address.



Please reply



Regards

Mukul kumar




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From: Mahera Shaikh [mailto:Mahera.[protected]@aramex.com]
Sent: Thursday, February 26, 2009 3:35 PM
To: [protected]@bchindia.com
Subject: RE: SHEETAL DIAMONDS -- [protected] -- you poor service to delivery the gift in month



Dear Mr. Mukul,

We thank you for writing to us.

Further to the below query, as per our teleconversation, please be informed we have investigated on this matter and as per our destination office we have a shipment on hold as there is no awb # and address mentioned. After the conference call we have had with the shipper, we request you to kindly speak with the shipper as per his request so that we can proceed further. In the meantime the shipment is kept on hold at Delhi office for further instructions from us.

We sincerely regret the inconvenience caused to you.

Incase of any further query, please do not hesitate to contact the undersigned.

At ARAMEX, we care, we deliver.

Kind Regards,

Mahera. P. Shaikh
Customer Service Executive
Aramex India Private Ltd

Telephone:[protected] Extension: 1556
Fax:[protected]
www.aramex.com

for a greener planet, please don't print this email unless necessary.

________________________________________________________________________________...⇄

From: mukul_kumar [mailto:[protected]@bchindia.com]
Sent: Thursday, February 26, 2009 9:59 AM
To: Percy Avari; Pradeep Sukumar; Floyd Pinto; Renu Arora; Pramod Shetty; Samson Fernandes; Nita Kambli; Ravi Chandhok
Subject: you poor service to delivery the gift in month
Importance: High

Dear sir/Madam,

I have contacted you several times over phone, mails and by all means, but I didn’t get my problem resolved from your end . I have booked a gif from rediff. Com in the starting of feb month and it was supposed to be delivered within a week. But till not I have received the same even no information regarding the same, that my gift is lying. You people are not TAKING ANY botheration to give the service to your customer or even not bother to inform the same. Your site is saying that consignment is lying in delhi. And delhi people says that they didn’t received the same from mumbai.

I have booked it to present it on my wedding anniversary but IT WAS NOT DELIVERY ON TIME, secondly I thought that I WILL PRESENT IT ON VALENTINE BUT NOT DELIVERED, all occasions has been over, but my gift is vanished / no information of that. If you can’t give the service to your customer that YOU DON’T HAVE RIGHT TO TAKE MONEY AT THE TIME OF BOOKING.

I ONCE AGAIN REQUESTING TO YOU DELIVERY THE SAME AT THE EARLIEST. MY WAY BILL NO. [protected] and delivery address is:-

Mr. Mukul kumar

D-05, Malviya Nagar,

Near roop baas, Alwar – Rajasthan 301001

My mob. No is - [protected]

ITS NOT A MATTER OF MONEY, ITS A MATTER OF FEELING WHICH YOU HURTED BY A STRONG HAMMER.

PLEASE TREAT IT VERY URGENT MATTER, OTHERWISE I WOULD HAVE NO OPTION TO KNOCK CONSUMER FORUM GATE.

Thanks & Regards

Mukul kumar

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