Aramex Courier — Holding the shipment

Address:

Karnataka

I have ordered a phone from Mumbai and the phone has arrived in Bangalore yesterday Morning.

Following is the tracking data for my shipment:

Banglore City-Main office,India 01/15/2013 03:00 PM Received at Operations Facility
Banglore City-Main office,India 09:38 AM Received at Operations Facility
Hebbal Branch,India 01/14/2013 03:25 PM Forwarded to - Banglore City-Main office,India
Banglore City-Main office,India 03:00 AM Received at Operations Facility
Bombay HUB,India 01/13/2013 04:41 PM Forwarded to - Banglore City-Main office,India
Goregaon (GOR),India 05:27 AM Forwarded to - Bombay HUB,India
Bombay,India 03:59 AM Received at Origin Facility
Bombay,India 03:59 AM Record Created

I am really clueless asto why the shipment has to roam around Bangalore the whole of today.

After inquiring on the[protected] number 4 times today, i was told that the shipment would be delivered today. It is still not delivered and now when i call up the above number I am told that i was given wrong information and my shipment is on HOLD.
This is the worst service I have ever seen in my life. I had specifically requested for the delivery of the product today as I had to gift it to someone who would be leaving bangalore tonight. Thanks to the worst service from Aramex, this is not possible now. Let me know if something can be done for hte poorest customer service extended by Aramex.