Courier not delivered on time as promised. Irresponsible Customer service and ignorant answers
I made an online purchase on 14th Aug 2012 in www.homeshop18.com for the money Rs.2448 - order number 915378281.
I was expecting a couple of shipments(AWB#4510874686,AWB#4510873846) on Friday,17Aug2012 as I had to travel to my native Salem, TN on the same day. I had the tickets booked even.
I would be out of Bangalore for the entire week from 18Aug2012 - 25Aug2012. So I wanted the parcels on or before Friday, 17Aug2012
Though the parcels have reached bangalore on 17Aug2012 early morning, they haven't delivered those.
When I contacted the customer service they said they arrange a delivery on Saturday,18Aug2012. For which, I have changed my plan, cancelled my travel tickets and stayed back in bangalore believing that they will deliver on Saturday.
Then I realized that even on Saturday,18Aug2012 I will not be getting it, Which means they were holding the parcels for two complete days and were giving all wrong information that they will deliver.
I asked for the Bangalore branch phone number to see the exact status. They refused to provide.
Further worse, When I called to the customer care on Saturday, they were asking me to go to the branch office and pick those up. What is the service that they are offering?
** Customer care is worse and irresponsible people who gives all false information.
** Service is poor and they talk about their process to the customers. When they don't get customer satisfaction, what is that process for?
** This complaint would be on both (1)Aramex Courier (2) www.homeshop18.com as they have the tie up with worse courier.
I cancelled my travel plans and wasted my time waiting for the parcels which never came.
I was given all false data whenever I called the customer care. I called 4times till now.
It was a online purchase from www.homeshop18.com and i paid Rs.2448 for that.