[Resolved] Aramex Couriers Kodihalli Bangalore — Shipment not delivered | |||
I was supposed to receive a courier on 26 Oct which was shipped through Aramex Courier services from Delhi and with docket no [protected] to Bangalore. The courier was messaged to be arriving the same day but because I am having a night shift immediately, I called up the customer no and informed that I am already on way for work and told them I would be having leave tomorrow(27/10,Wed). The courier did not arrive and then I had to keep calling them again and again. The are not sure when the courier would arrive. They say it may come today to tomorrow. And finally I informed them again on 1/11/10 that I would be available today and they said they would arrange the courier to be delivered and still I haven't received it. Are these people punishing me for not being on that day. The courier service Aramex is providing is very poor and highly unreliable. I don't know how many months it will take for the courier to be delivered. Though I am available from morning till 4:30 pm in the afternoon these people who start work from 9:30 cannot bring it. Do I have to go and collect it from the office myself and then pay for the courier charges. What courier service Aramex is providing. If I had known this is what these people would do I would have taken leave one day waiting for the courier, but if they themselves do not know ("It may arrive today or tomorrow"), how can expect they would arrive on a particular day. Inspite of calling them so many times and reminding them they fail to respond. The Aramex courier service is too poor and I would ask Airtel not to sent courier any more through Aramex. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 23 Comments | |||
Comments
I was expecting a courier through "ebay.in" early last week which was shipped through Aramex Courier services from Mumbai with docket no [protected] to Bangalore , worst part faced is that courier company (Aramex) at bangalore side is not delivering my shipment regardless of notify them n numbers of times , at per every call customer support executive used to tell that it will be delivered by morning at any cost , morning turns into afternoon then late eve and no progress , quiet unprofessional people and my advice to the rest to stop doing couriers from them rather sent through other courier agencies .
Aramex courier services customer care email address is : [protected]@aramex.com or they can be reached at[protected]
Thanks
Kinshuk Tripathi
[protected]
Aramex courier services customer care email address is : [protected]@aramex.com or they can be reached at[protected]
Thanks
Kinshuk Tripathi
[protected]
Dear Mr.Tripathi,
Thank you for writing to us at aramex and bringing this regrettable incident to our notice.
We conducted investigation into the case and it was revealed that the shipment was received at our facility on the 7th. We delivered the shipment to your friend on your request on the 11th May.
We sincerely apologize for the inconvenience this delay in delivery has caused you.
Please feel free to get in touch with self for any further assist.
With Regards,
Nita Kambli
aramex customer service.
Thank you for writing to us at aramex and bringing this regrettable incident to our notice.
We conducted investigation into the case and it was revealed that the shipment was received at our facility on the 7th. We delivered the shipment to your friend on your request on the 11th May.
We sincerely apologize for the inconvenience this delay in delivery has caused you.
Please feel free to get in touch with self for any further assist.
With Regards,
Nita Kambli
aramex customer service.
I agree !! with the poor and unprofessional service displayed by Aramex. Their customer service number never gets picked, this tells it all ... I advice all to stop using this so called Aramex. Also notify indiatimes shopping sites to stop Aramex, causing hardships to their customers (i am one of them.)
Regards
Basil
Regards
Basil
Same here I was supposed to receive a package thru aramex and its been 3 5ays since it reached blr. I have contacted the customer service 5 times yesterday and it was of no use. When I track my shipment it says that I refused my shipment. People pls donot use aramex I still have not received my package.
I agree !! with the poor and unprofessional service displayed by Aramex. Infact I'm also a victim of ARAMEX...its been days my tracking says ''Attempted delivery'' still they havn't contacted me to deliver the item, cust care simply says we'll deliver the item today, they repeat the same story every freaking day...Anybody can track my tracking # [protected] and see the story.
Guys my humble request..NEVER USE ARAMEX in ur life..U'll be screwed.
Thnx
Dani
Guys my humble request..NEVER USE ARAMEX in ur life..U'll be screwed.
Thnx
Dani
I took had booked an consignment via Awb no [protected] through Tradus deals, they had booked the particular consignment on the 19th of May. I had recevied an SMS from Tradus stating the AWB and date of despatch. I had contacted the Customer Care but they too gave me the same reply stating it would be delivered asap. Today is 2nd June and I am yet to receive the consignment. I think that Aramex is losing its reputation.
Regards
Alex Joseph
Regards
Alex Joseph
I too have the same problem with this Aramex courier. I planned for a surprise gift for someone and these guys failed to deliver on time. The courier has been lying in their office for the last one week and I have been regularly calling up asking them when it will be delivered, as mentioned by you they keep telling it would be delivered today and nothing turns up. I am fed up of them and would not recommend then to anyone.
Yes, I agree that they do not have professionalism in the job that they do. Getting to talk to an Aramex
Customer Service Executive is like wading across the Indian Ocean. I had an horrible experience with
Aramex Couriers. I had infact sent an communication to Tradus deals not to ship the next consignment
that I order through Aramex Couriers.
Customer Service Executive is like wading across the Indian Ocean. I had an horrible experience with
Aramex Couriers. I had infact sent an communication to Tradus deals not to ship the next consignment
that I order through Aramex Couriers.
This is the worst courier service in Bangalore, I agree with all the complaints here.
In my case, the shipment has reached Bangalore 3 days back, still I haven't received that. The shippment no. is [protected]. Today they have updated it as out for delivery, I don't know now how many days they will take to reach just 15-20 kms from their office.
It is the worst experience of mine in a city like bangalore.
I urge all the shippers, please don't use aramex for shipping items atleast in bangalore, I don't know about rest of India.
Santosh
[protected]
In my case, the shipment has reached Bangalore 3 days back, still I haven't received that. The shippment no. is [protected]. Today they have updated it as out for delivery, I don't know now how many days they will take to reach just 15-20 kms from their office.
It is the worst experience of mine in a city like bangalore.
I urge all the shippers, please don't use aramex for shipping items atleast in bangalore, I don't know about rest of India.
Santosh
[protected]
same for me and twice in last one week. I don't know why the sellers prefer Aramex.
In first instance (#[protected]) they called me saturday(status says failed attempted delivery on friday) and asked about the address, as i was out of bangalore i said either you give it to my neighbour or deliver to me tomorrow. And result is the status mentioning that customer address changed, shipment scheduled for next business day. I don't understand if customer address is changed how can you deliver it next business day.
FInally i recieved it on monday but according to them after 2 attemted delivery, that is on 3rd attempt.
In 2nd instance(#[protected]), the tracking site says attempted delivery on 22nd july, rescheduled for next business day(that should be today, saturday). So today i called customer care and they said it came to bangalore facility today only so they'll deliver it on monday ( on priority basis offcourse). But i was sure they can't just leave the status blank on saturday as it is overnight shipment. So, evening i checked the site again and it's saying incorrect address, awaiting correct address. Most amazing thing is i got shipment from aramex in past also on the same address. But today it became incorrect address. As the customer care service is available till 5 pm on saturday and sunday holiday. Let's see what happens on Monday.
Hoping for the best!!!
In first instance (#[protected]) they called me saturday(status says failed attempted delivery on friday) and asked about the address, as i was out of bangalore i said either you give it to my neighbour or deliver to me tomorrow. And result is the status mentioning that customer address changed, shipment scheduled for next business day. I don't understand if customer address is changed how can you deliver it next business day.
FInally i recieved it on monday but according to them after 2 attemted delivery, that is on 3rd attempt.
In 2nd instance(#[protected]), the tracking site says attempted delivery on 22nd july, rescheduled for next business day(that should be today, saturday). So today i called customer care and they said it came to bangalore facility today only so they'll deliver it on monday ( on priority basis offcourse). But i was sure they can't just leave the status blank on saturday as it is overnight shipment. So, evening i checked the site again and it's saying incorrect address, awaiting correct address. Most amazing thing is i got shipment from aramex in past also on the same address. But today it became incorrect address. As the customer care service is available till 5 pm on saturday and sunday holiday. Let's see what happens on Monday.
Hoping for the best!!!
HORRIBLE SERVICE. THEY SAID "DONT KNOW WHEN IT WILL REACH" ...DELAYS...NO PROPER TRCKING...ABSOLUTELY NO CONTROL
I agree with u man they have no courtsy to give a call and tell what is the status of the package, I was suppose to get international package from China and the docket number was CT[protected]CN it has come to Hebbala Branch 3days back they havent deleiverd the parcel it was a very important package which i was expecting, if I give a call to customer care they will they will tell it is out for deleivery after doing number of calls still I havent recd the package and I told we will pick up the parcel they have only one landline number which is not working if i compalint them regarding the number they are telling what can we do, they are the most worst service I have never seen in my life.
Regards,
Deepak.k [protected]
Regards,
Deepak.k [protected]
We were to receive docket number [protected] sent from Cochin on 26th September. In this regard had called up their customer care on 30th September, was informed that courier would be delivered by end of day.
Called up again today on 3rd October and once again gave all details like address and phone numbers and was also given a complaint number BLR GC 11, and assured that delivery would happen before 5 pm. Had called up again today at 5.30 pm, person who is from customer service is not even aware of complaint number provided and is clueless. In all i have spent 45 minutes on phone only to be put back on hold and eventually had to disconnect.
WORST SERVICE AND TOTALLY NO WAY TO REACH THEM IN CASE OF DELAY. EVEN POSTAL SERVICE WOULD HAVE DELIVERED IN 2-3 DAYS FROM COCHIN TO BANGALORE. EVEN THEIR KODIHALLI, BANGALORE PHONE NUMBER MENTIONED IN WEBSITE DOES NOT WORK..
Called up again today on 3rd October and once again gave all details like address and phone numbers and was also given a complaint number BLR GC 11, and assured that delivery would happen before 5 pm. Had called up again today at 5.30 pm, person who is from customer service is not even aware of complaint number provided and is clueless. In all i have spent 45 minutes on phone only to be put back on hold and eventually had to disconnect.
WORST SERVICE AND TOTALLY NO WAY TO REACH THEM IN CASE OF DELAY. EVEN POSTAL SERVICE WOULD HAVE DELIVERED IN 2-3 DAYS FROM COCHIN TO BANGALORE. EVEN THEIR KODIHALLI, BANGALORE PHONE NUMBER MENTIONED IN WEBSITE DOES NOT WORK..
Hi i am fully hesitated about the aramex courier services because from main office to shipping address is only 7Kms in Bangalore but they are taking 7days including today still i am not getting by shipment... why like this they are doing i can't understand
Finally my opinion about the Aramex courier service is WORST among all other services
Gopinath BV
[protected]
Finally my opinion about the Aramex courier service is WORST among all other services
Gopinath BV
[protected]
Dear sir, due to in convient i have changed my address from C-331 peenya Ist phase To new address No- 110 2nd main 2nd cross Balaji layout vidyaranyapura Bangalore -560097. My phone No is [protected], [protected]. Please for further contact call me in this my new mobile Nos .
Thanking you
G.G.RAJ
Thanking you
G.G.RAJ
Same experience here, I have been following up with Aramex Gurgaon office since April 27, 2012 for delivery of a shipment #[protected]. Status was updated online on April 29, 2012 that it is undelivered because no one at home...no message was left at home, if no was found at home. Since then I have been following up continuously on April 28, April 30 and May 1, 2012 (it seems it is a holiday) and I have been promised at least three times that the shipment will be delivered by evening and it has not been done yet.
It was supposed to be a gift for my friend staying in Gurgaon and it is hugely disappointing that it has not been delivered yet (to top it all, it is an expensive gift). I had no choice in picking up the courier company, as it was the seller company's vendor.
Pathetic attitude and service. It seems that the exercise to follow up will begin again in the morning on May 2, 2012. :(
Deepak
It was supposed to be a gift for my friend staying in Gurgaon and it is hugely disappointing that it has not been delivered yet (to top it all, it is an expensive gift). I had no choice in picking up the courier company, as it was the seller company's vendor.
Pathetic attitude and service. It seems that the exercise to follow up will begin again in the morning on May 2, 2012. :(
Deepak
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yo china,bangalore — not delivering courier
dear sir,we have dispatch our official documents on 03/06/08 to the following address,
to, mrs hema,
kormongla,
block c,
docket no is [protected]
kindly do the needful.
with regards,
from,
amit
[protected]