Asian Paint — Defects in Exterior painting

Address:

Dehradun, Uttarakhand

I have purchased 2 buckets of 20 Litre APEX ultima paint from M/S Hurla Hardware on 20.12.12 vide cash memo No 3402. Just after 2 weeks the paint has been changed into flakes. This defect has been complained to the toll free no and complaint was attended by the company representative on 28.1.20013. He has seen the defect but as usual is blaming the consumer for not using the Primar before painting.
Sir my building is thirty year old and so many times the wall was painted. The defect occured only in the top portions due to hail storm in Dehradun in the first week of January. The lower portion of the walls are ok. The paint has not sufficient strength to work in disastor condition where as company gives guarantee for seven years. The paint has not worked for 15 days and company is giving wrong excuses.
I request the company to arrange the repainting of the defective portion or bear the loss incurred by me in connection with the work to be done.