[Resolved]  Asianet Satellite Communications — Incorrect Billing

Address:

Thiruvananthapuram, Kerala

Asianet Subscriber Code : TV76659
Asianet Receipt No : ADL /1700443

I have taken Asianet Coolnet 649 Combo plan on 31/7/2012 which entitles me to 6 + 6 = 12 GB monthly Internet usage for 13 months as I also have Asianet cable connection.
However, ever since the beginning Asianet has been billing me extra usage for data over 6 GB. Despite multiple requests calling them and mailing them to correct them, they have not done it and they keep sending me bills for extra usage.
They have disconnected my Internet usage 3 times already without any notice and I have to call them up and explain them over again on their billing problem to restore it. It takes anywhere from 1-4 days for them to restore the Internet connection
I work as a Project Manager in an IT company and manage a team of 20 team members located in Trivandrum and Australia. I have to send mails and attend calls with customers early in the morning and late in the evening. As a contingency, I am forced to buy and use a Reliance data card for the past 8 months and my monthly bill is at a minimum 500 + taxes every month.
I request you to ask Asianet to permanently fix my billing and stop disconnecting my connection. I also request you to ask Asianet Satellite Communications to pay charges for the additional Internet usage which I am forced to take which has already totalled more than 4000 rupees.

Thanks
Joby