[Resolved]  Asus Sabertooth X58 Motherboard — Very bad service

Address:

Nadia, West Bengal

Just after 3 and a half months of buying a brand new mobo it started malfunctioning. I was watching a movie when my system froz. I was going back to hostel (my pc is at home.) that day. So presently I just shut down my pc by directly power off. After week when tried to start up the pc it didn't response. Didn't even enter the BIOS. Nothing at all. Only both the RAM and CPU LEDs were lit.

I took it the service center. They repaired it and gave back. ( I also had to give them my CPU coz they didn't have one core i7 --- that sucks) Any way after getting the repaired board it performed well for about 50 hours (continuously run). Then it froz again but this time it automatically restarted. It happened many time at different time interval. Some time it ran for 6 to 7 hours and some time it was only 10 to 15 mins. some ti,mes even immediately. It happened even when I was in BIOS.

I called service centre. They told me to check my other component. So I called my PC managing Engineer. He checked that my other component was alright. It was my MOBO that was at fault. So I took it to service center again. But they told me that nothing was wrong with my MOBO. They just show me the bios and said that its working. I don't even know whether they have actually tested the MOBO or not.

Then I called the Local ASUS manager. He told me that he will show the whole testing to me for a whole day or as long as I'm not satisfied. But when I went at the fixed date it was all the same. No testing at all.

All-in-all I had to visit service center 12 time in total and still I'm sitting with this malfunctioning unusable "unstable" ( As stated by the service center) MOBO.

The Motherboard cost me 14500 rupees(INR) (about 325 USD). I only used it for 3 and a half months. Now my last choice is to abandon my almost-new MOBO. It IS the MOBO's fault coz I've tested my friend's MOBO (same model -- older ) with all my other PC components except for the board only and it's running perfectly well.

Now if it is within the power of this site please please do SOMETHING,.

THANK YOU VERY MUCH.