[Resolved]  AVA Merchandising / Foot Massager — Cheating of consumers

Dear Sir:

I got a pamphlet along with my HDFC bank credit card statements containing several products including Foot Massager Rs.1500 and they offer Louis Quartz wrist watch worth Rs.3990 with every purchase. Though I couldn't believe giving a gift three times worth the cost of the product we buy, I thought of buying the foot massager for my mom. The worst thing was I got the foot massager after making so many calls to the customer care where they make us wait for hours together...by this way I lost so much money over phone. I got the foot massager without any proper instruction manual instead contained a paper containing some words in English - I couldn't understand anything out of that manual. I called up the customer care for free watch and the manual, but I got the watch after so many days and it has no warranty or any seal. Even after buying that foot massager, I couldn't use it for I don't know how to operate it :( Since electricity is used for its working, I don't want to take risk! I called up HDFC customer care to tell about this grievance, but the officer who spoke to me never gave his ears instead repeated that the bank can't do anything and I need to contact that company myself.

My question is: Why the hell these bank people allow some worst merchandising companies to club with them to cheat their customers in the name of offers? Also, the bank escapes my saying they have nothing to do with those companies if some problem arises!

This is to inform all that no one ever buy any of those products that comes partnering with any credit cards.