[Resolved]  Aviva Life Insurance — Fund not transferred

Policy no: SCG2064201
Name of Insured : Pawan Rai.

Subject- Cancellation of Policy.
I purchased the policy from Aviva on July-08. I opted for ECS transaction to pay my premium. Which has been done till Nov-08. Since dec-08 there was no transaction made by aviva. There was no verbal & Written communication done by aviva regarding the same. After 6 month I received a call from customer care & aviva representative gave me wrong information saying that there was no sufficient fund in my account.
I did submit copy of my bank statement in my earlier communication with aviva which shows that I had more than enough fund in my account.

After this I received a letter from Aviva saying that my bank rejected the request and my account detail was incorrect, however later on this false claim was also proved wrong by me. Finally Aviva has accepted that the fault was from their end.

Overall my experience is very bad, I have wasted lot of my time and money in this communication. Taken leave from office during the peak hours of work in result I am not eligible for my incentive which is Rs.5000. Because of Aviva my performance rating in my organization has gone down.


I want to cancel my policy and my money back without any deduction or charges. When I called the customer care department . his response was that my policy is gone in paid off mode and amount is in negative because premium has not been paid since 7 months.
This is an error at Aviva end that they gave wrong input . Then the executive told me that he has to forward this request to concern department and will take 2 days to investigate that why my policy is in paid off mode. Then After 2 days I received a call from other executive saying that she receive a request that I want to reinstate my policy. They are not doing proper communication among themselves only.
In any condition I don’t want to continue my policy with Aviva. I want to cancel my policy and refund my money without any deduction /charges.
A suffered Customer

Pawan Rai