[Resolved]  Axis Bank — Consolidated DP Charges Deduction without Account Holder's Knowledge

Address:Bangalore, Karnataka

Hi,

I have a Salary account in Axis Bank, in JP Nagar Branch, Bangalore. I want to inform that they are deducting amounts in the name of "Consolidated DP charges " from my account without informing me. I didn't get any notification for that. When I called the customer care they informed that it is deducted because of the Demat account, but noting is linked with my SB account.

I am going to close the account asap.


I request Indian Complaint register form to take necessary action if possible.
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Aug 13, 2020
Complaint marked as Resolved 
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Hi My Name is Sumit Khopade in Axis Bank, in Pune kalyani nagar. Samething has happend to me on 18/04/2015 Rs.730.34 has been deducted without my knowledge. This is absolutely ridiculous without anyones knowledge who has given you blady permission to deduct my account. Is this the way your bank works. I am going to close the account immediately. Absolute ridiculous Bank .
Same has happened to me too...they deducted around Rs.607/- without informing me. When I cross check, they are telling it is because of Demat account. I have closed my demat account a year back. Now they say, we have not closed your account as we have not received your closure form. I submitted Demat closure form in Marthahalli branch. But the stupid lady who took my form and not submitted in JP nagar branch. this is how they handles the customer issues. No proper acknowledgement/follow ups.
Hi My Name is N.V.Ramana Rao. Samething has happend to me yesterday 525rs has been deducted without my knowledge. This is absolutely ridiculous without anyones knowledge who has given you blady permission to deduct my account. Is this the way your bank works. I am going to close the account immediately.
Absolute ridiculous Bank . I would let everyone know
Hi,

I also have a Salary account in Axis Bank, in Noida 16 branch, I want to inform that they are deducting amounts in the name of "Consolidated DP charges " from my account without informing me. I didn't get any notification for that. When I called the customer care they informed that it is deducted because of the Demat account, but they are not telling me why they are deducting this amount. They are deducting these kind of amount from last 3-4 year on schedule basis. I ignored it so many time but now I would like to have a clear understanding of how many amount they have deducted since year 2009.
I am going to close the account asap and will take this forward to higher authorities of RBI.

Regards,
Ankit Goyal
+91 [protected]


I request Indian Complaint register form to take necessary action if possible.
My name is Anuj. I had a salary account in Sector 63, Noida branch.

My account was debited Rs.730 as Consolidated DP Charges. Why is it happened I don't know, Even I never got any trading account opened.
Why this amount is charged from my account???
Their customer care is not worth asking.They dont give correct information. Axis bank- Are you trying to make us fool or what???
You'll have to give reply for this. I would let every body know about this fraud of Axis bank, I would request you to please take action against them.

Thanks,
Anuj
91-[protected]
Hi,

I also have a Salary account in Axis Bank, in hyderbad main branch, I want to inform that they are deducting amounts in the name of "Consolidated DP charges " from my account without informing me. I didn't get any notification for that. When I called the customer care they informed that it is deducted because of the Demat account, but they are not telling me why they are deducting this amount.
they asked to call demat department (press 1 for English and press 4 for demat ) after that it is saying we are sorry due to technical problem request is not working..

I am going to close the account asap and will take this forward to higher authorities of RBI.

Regards,
ravindra reddy
+91 [protected]
am also have the same problem.first i dont know how they are charging. after that i searched my personal email regarding axis direct. they are sending one email every month in the name of "AXIS BANK : Demat Statement of Account cum Billing for Client ID:xxxx". in this statement, i found each debit trasaction RS.25 they are charging but not for crediting shares . for this debit tracsacation charge is 0.04 but minimum amount is RS. 25. For example i[censored] sell one share

1*0.04=0.04(so minimum rs.25 will be charge)
1000*0.04=40 ( now rs. 40 will be charge bcoz the amount is greater than rs.25)

like above they will accumulate all debit charges for previous month and debit coming months.so that just go and verify how many debit transaction you did for previous month and verify that. they will mention date period in that statement
Same case for me as well in chennai.
Same case for me as well in chennai.
My account was debited Rs.744.25 today i.e 21 May'16 as Consolidated DP Charges. Why is it happened I don't know, Why this amount is charged from my account? Without any information.

Regards,
Nitesh Mishra
[protected]
Axis Bank Customer Care's response, May 24, 2016
Verified Support
Hi Nitesh,
We've responded to your query on Twitter. You may follow up with us on Twitter for any updates/concerns.
Regards,
Axis Bank
Dear All customer Don't Provide your Contact details some fraud call comes ask you card no details e.g. i received a call from +91 [protected] and the caller try to bluff and saying you get refund then asking my Card Details

So currently m going to do a FIR against +91 [protected] so he can't take advance of above details

Don't Provide you contact details.

Thanks,
Axis bank hav debited 650 rs from my salary acc .. This is really rediculous am splited now as I cannot close r switch to other bank as well any one help me out this is salary acc but I want to swtich to other bank to continue my salary I work for TCS
Axis Bank Customer Care's response, May 23, 2016
Verified Support
Hi Smizz,

For information on fees and charges of account, please refer the following link: http://bit.ly/1aw7Dov . For further assistance, please write to us at customer.service@axisbank.com from your registered email ID for us to assist you.

Regards,
Axis Bank
Exactly same thing has just happened with me also.My account was debited Rs.744.25 today i.e 21 May'16 as Consolidated DP Charges. When I spoke with customer care people they are very much reluctant to help me out.
This is absolute nonsense and I can see similar problems had has happened with lots of people.May be I wont get may money back.
Axis Bank Customer Care's response, May 24, 2016
Verified Support
Hi,
For information on fees and charges of account, please refer the following link: http://bit.ly/1aw7Dov . For further assistance, please write to us at dp.operations@axisbank.com from your registered email ID for us to assist you.
Regards,
Axis Bank
Same problem happenned with me at 8:00pm. Amount deducted Rs. 744.25.
Highly surprised that nobody from the bank is taking any action even after multiple complaints.
Axis Bank Customer Care's response, May 24, 2016
Verified Support
Hi,
Please share the reference number you may have received for us to look into it.
Regards,
Axis Bank
Same problem is with my account dp charges deducted without information
It is rediculous that no one is taking action against them
Axis Bank Customer Care's response, May 24, 2016
Verified Support
Hi Vinay,
For information on fees and charges of account, please refer the following link: http://bit.ly/1aw7Dov . For further assistance, please write to us at dp.operations@axisbank.com from your registered email ID for us to assist you.
Regards,
Axis Bank
Same problem here deducted amount R's 744.25 without any information and after that deducted consolidated charge R's 20
I am very upsate and very cheap service of axis bank
Axis Bank Customer Care's response, May 24, 2016
Verified Support
Hi Daksh,
For information on fees and charges of account, please refer the following link: http://bit.ly/1aw7Dov . For further assistance, please write to us at customer.service@axisbank.com from your registered email ID for us to assist you.
Regards,
Axis Bank
Hi, i am Mrutyunjay Mohanty, from odisha .Same has happened to me too...they deducted around Rs.744.25/- without informing me, odisha, Balasore branch
Axis Bank Customer Care's response, May 24, 2016
Verified Support
Hi Mrutyunjay,
For information on fees and charges of account, please refer the following link: http://bit.ly/1aw7Dov . For further assistance, please write to us at customer.service@axisbank.com from your registered email ID for us to assist you.
Regards,
Axis Bank
My account was debited Rs.744.25 today i.e 21 May'16 as Consolidated DP Charges. Why is it happened I don't know, Why this amount is charged from my account? Without any information.

Kotagi M I
[protected]
Axis Bank Customer Care's response, May 24, 2016
Verified Support
Hi Kotagi,
For information on fees and charges of account, please refer the following link: http://bit.ly/1aw7Dov . For further assistance, please write to us at dp.operations@axisbank.com from your registered email ID.
Regards,
Axis Bank
they have deducted 1116.38 as consolidated DP charges, why the hell without informing before banks deduct ??
Axis Bank Customer Care's response, May 24, 2016
Verified Support
Hi Prasad,
For information on fees and charges of account, please refer the following link: http://bit.ly/1aw7Dov . For further assistance, please write to us at dp.operations@axisbank.com from your registered email ID.
Regards,
Axis Bank
Same problem is with my account dp charges deducted without information Rs.668.32 in my account
I don't know, Why this amount is charged from my account? Without any information.
my axisbank account in surat BhagalBranch,

saifuddin kachwala
[protected]
Axis Bank Customer Care's response, May 24, 2016
Verified Support
Hi Saifuddin,
For information on fees and charges of account, please refer the following link: http://bit.ly/1aw7Dov . For further assistance, please write to us at dp.operations@axisbank.com from your registered email ID.
Regards,
Axis Bank

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