[Resolved]  Axis Bank Credit Card — Harassment by Collection Department

Address:

Hyderabad, Andhra Pradesh

Dear Sir,

I am an ex-employee of Axis Bank.

I left Axis Bank in 2008. While I was an employee over there I was forcefully given a Credit Card stating reasons as "Loss to the branch where I was working".

Ever since I left the bank and shifted to my home city I reported the change in my address and phone number. I have even requested for a duplicate bill to my current address which is what is mentioned in my PAN card.

Due to bad financial condition, I wanted to repay my due amount of Rs. 22000 and close the credit card account.

On 29th January, 2010 I paid Rs.15000 and expected the card to work properly. But to my horror, I noticed that the card has been permanently deactivated.
Nevertheless, I called up the customer care department and requested for a statement od dues with charges on it.

Days passed by and I did not get any statement whatsoever on my address. Not even on my email.

6 months later, on 12th July 2010, I got a call from their Recovery Department and I was asked to pay Rs.11548 instead of an approximate amount of Rs 7000 to 7500. I was asked to repay this by 20th July, 2010 otherwise they will forward my name to CIBIL.

When I asked for the details of charges, the collection executive Mr. B Uma Mahesh abused me.
I expressed my inabilty to make such a big payment, the man asked me
"Dont you have money to survive or eat?"

I have repeatedly emailed them and asked for a reversal of charges on [protected]@axisbank.com and a full and final settlement.

However, there seems to be no responsible person to answer my questions. They are denying all the allegations and behaving like a very cheap organization.

They are calling me from unknown numbers and harassing.

Please help me out.

Saurabh Gupta
[protected]
Contact Number
[protected]