[Resolved] Axis Bank Credit Card — AXIS BANK CREDIT CARDS

[Resolved] Axis Bank Credit Card — AXIS BANK CREDIT CARDS

K kuldeepsinghthind from Mumbai, Maharashtra

Subject: cr card [protected] AXIXBANK To: [protected]@rbi.org.in SIR PL TAKE STRICT ACTION AGAINST AXIXBANK FOR NOT TRACING OUT CULPRITS EVEN AND NO NO SYSTEM OF CHECKING FRAUD TRANSATIONS . 03-04-09 TO MR PADHYAYA SIR[OMBUDSMAN] RBI BLDG WORLI MUMBAI Title : CREDIT CARD COMPLAINT ABOUT AXISBANK Complaint ID : 16748 core.[protected]@gmail.com, [protected]@core.nic.in, tridib.[protected]@axisbank.com, cmt.[protected]@axisbank.com customer.[protected]@axisbank.com, [protected]@gmail.com, customer.[protected]@axisbank.com, cc.[protected]@axisbank.com, [protected]@axisbank.com NO.16748 [REF:[protected]] TO MR PADHYAYA SIR[OMBUDSMAN] RBI BLDG WORLI MUMBAI TO THE UNDER SECRETARY OF MINISTRY OF CONSUMER AFFAIRS. I THANK YOU FOR THE IMMEDITATE ACTION INITIATED AGAINST AXIXBANK. THEY REFUSE TO LISTEN AND TAKE HELP FROM THE CUSTOMER. MS. S.B.I. CARDS HAVE RETURNED MY MONEY IN JUST 2 MONTHS AFTER HAVING DISCOVERED THE FRAUD [ATTACHED ADDED] BUT AXIXBANK REFUSES TO TAKE THE HELP OF OF MYSELF OR SBI THE DETAILS OF WHICH ARE GIVEN HEEUNDER January 13, 2009 Ref No.: Fsvgl[protected] Kuideep Singh 1/a1 Nityanand Society R C Road Mahul Road Near Kali Ban Chembur E Mumbai Mah - 400074 Ref: Review of charge at Indian Railways Catering for Rs 2336.31 Dear Kuideep Singh, This is with reference to your letter regarding the non-receipt of credit from Indian Railways-Catering for Rs 2336.31 on your SBI Card Number[protected]. Please note that your card account has been credited directly by the bank on January 12, 2009. The credjt for the same will reflect on your statement dated February 07, 2009. In the unlikely event of any further developments on your card account, we shall contact you, otherwise we are treating this matter as closed. Should you have any further queries on your SBI Card account, please contact our Helpline at 39020202 or [protected] (only for MTNL and BSNL users), available round-the-clock for privileged customers like you. Yours Sincerely SmritiSuri Manager - Chargeback P.S. To know more about the SBI Card, its powerful benefits, exciting offers and exclusive discounts, you may visit us at www.sbicard.com or e-mail us at feedback.qesbi(5)qe.com Correspondence Address: SBI Cards & Payment Services Pvt. Ltd. DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City Gurgaon-122002 (Haryana) India SBI Card Make life simple . I AM ALSO ATTACHING ANOTHER FRAUD THE DETAILS OF WHICH ARE GIVEN IN TIMES OF INDIA MUMBAI 02-04-09 FOR THEIR KIND PERUSAL. I ADDING THE DETAILS HEREUNDER; TIMES OF INDIA TIMES NATION PAGE 3 NEW DELHI: Over the years Internet search has been evolving, today one can search almost anything on the Net. But then as they say, technology i s both a bane and a boon. Google Search recently exposed the credit card information of 19, 000 British Web surfers. According to a report in Telegraph, the data, which includes names and home addresses as well as full card information, was accessible through a simple Google search. According to the report, the details of thousands of Visa, Mastercard and American Express customers were mistakenly put in the public domain by fraudsters, who planned to sell it on to other scammers. A spokesman for the banking industry body APACS said that most of the cards on the list had already been cancelled, but there are concerns that their owners were not made aware that they had been leaked online. Incidentally, the data was originally posted on an unsecured server in Vietnam used by criminal gangs. Though the site closed down in February, the information remained available on a "cached" version of the page on Google, which stores historical snapshots of websites even after they are removed. The report quotes a Google spokesman saying that the information has now been removed. I HAD ALSO WRITTEN TO IRCTC.O.IN AS UNDER From: PURUSH HAKK <[protected]@gmail.com> Date: Thu, Nov 20, 2008 at 2:38 PM Subject: CHARGEBACK TOCREDIT CARD NOS. .AXIX BANKCREDIT CARD NO [protected] FRAUD AMOUNT RS. 2106-24 To: [protected]@irctc.co.in PL GIVE ME THE IDENTITY OF THE PERSON WHO HAVE FRAUDENTLY BOOKED THESE TICKETS AND YOU ARE REQUESTED TO PL RETURN THE MONEY . .AXIX BANKCREDIT CARD NO [protected] FRAUD AMOUNT RS. 2106-24 Name KULDEEP SINGH 2].AXIX BANKCREDIT CARD NO [protected] DT OF BOOKING 7-NOV 08 FRAUD AMOUNT RS. 2106-24 Sir the above tickets have been fraudently booked theu your website. Kindly furnish the details to the undersigned as discussed with your Parliament Street Office New Delhi I HAVE NEITHER BOOKED NOR AUTHORISED THE PAYMENTS TOTALLING RS. 4442.55. Kd rgs. c.c. to [protected]@irctc.co.in KULDEEP SINGH THIND; M.B.A., LL.B 1 A 1 NITYANAND SOCIETY RC RD CHEMBUR [E] MUMBAI 400074 TEL 255 498 98 MOB [protected] [protected]@gmail.com . AXIXBANK SHOULD NOW REFUND MY MONEY. THANKING YOU IN ANTICIPATION TO THE CHAIRMAN AXIXBANK MR AMIR NIMVARKAR MAY PL TAKE UP THE CASE AT HIS LEVEL. PL NOTE THAT ON THE INTERNET THERE ARE THOUSANDS OF COMPLAINTS WHICH ARE UNATTENDED BY AXISBANK CREDIT CARD DEPT . IF YOUR KINDSELF WANTS THE DETAILS I CAN PROVIDE THE DETAILS. 2009/4/1 PURUSH HAKK <[protected]@gmail.com> TO THE CHAIRMAN AXIXBANK 01-04-09 MR AMIR NIMVARKAR SIR PL NOTE WHEN EVEN TIMES OF INDIA DT 28-03-09 [SUNDAY] MUMBAI AND TOI DT 01-04-09 MUMBAI THAT YOUR PEOPLE ARE NOT HELPING TO UNCOVER A FRAUD COMMITED BY UNKNOWN PERSONS ON MY CARD EVEN WHEN I AM TRYING TO HELP YOUR PEOPLE TO BY GIVING THEM DOCUMENTS OF S.B.I. CARDS WHERE SBI WAS ABLE TO REVERSE THE CHARGES. I AM SENDING THE ATTACHMENT T MES OF INDIA DT 28-03-09 [SUNDAY] MUMBAI [protected] Forwarded message[protected] From: Complaints <[protected]@core.nic.in> Date: Apr 1, 2009 3:11 PM Subject: ID NO.16748 To: tridib.[protected]@axisbank.com, cmt.[protected]@axisbank.com Cc: [protected]@gmail.com We are Subject: Fwd of Complaints Dear Sir/Madam We are in receipt of a complaint from Mr KULDEEP SINGH THIND, which is attached, and is self-explanatory. the official agency of the Ministry of Consumer Affairs, Food & Public Distribution, Department of Consumer Affairs, Govt. of India, New Delhi, to facilitate such complaints promptly, to the entire satisfaction of both the parties. We are confident that you will realize the value of the consumer, and try your best to resolve this complaint amicably at the earliest. We would appreciate your reply, for the action taken by you, on this complaint. Thanking you for all your help and co-operation. Please take time to visit our website www.core.nic.in. Thanking you, Yours Sincerely, Manager Complaints Tele No[protected] Cc The Under Secretary Ministry of Consumer Affairs, Food & Public Distribution, Krishi Bhawan, New Delhi Customer Services <customer.[protected]@axisbank.com> reply-to customer.[protected]@axisbank.com to [protected]@gmail.com cc core.[protected]@gmail.com, [protected]@core.nic.in date Thu, Apr 2, 2009 at 10:01 AM subject SSD CN 04-09 : (P) : Customer Letter : Shri Kuldeep Singh : ID NO.16748 [REF:[protected]] mailed-by axisbank.com hide details 10:01 AM (0 minutes ago) Reply Dear Mr.Singh, This is with reference to your complaint dated April 01, 2009 pertaining to the disputed transaction done on your credit card account. At the outset, please accept our sincere apologies for the inconvenience caused to you in this regard. We wish to inform to you that, we have noted down your concern and have highlighted the matter pertaining to the investigation on the disputed transaction done on your credit card account. Your co-operation in the interim will be highly appreciated. For any further clarification, we kindly request you to call us on our 24-Hour Customer Services helpline {[protected] (BSNL or MTNL landlines) /[protected]}. Thanks & Regards Customer Service Desk Axis Bank - Credit Card Center SSD 01 ----- Original Message ----- From: <[protected]@gmail.com> To: <[protected]@core.nic.in> Cc: <core.[protected]@gmail.com> Sent: Friday, March 27, 2009 6:08 PM Subject: New Complaint Received from 27 March 2008 - CORE Centre Dear Complaint Team, CORE Centre There is a complaint updated. Title : CREDIT CARD Complaint ID : 16748 Name : KULDEEP SINGH THIND Email : [protected]@gmail.com Adddress : 1 A 1 NITYANAND SOCIETY RC RD CHEMBUR [E] MUMBAI City : MAH State : Zip : 400074 Phone :[protected] Subject : 47 Business : AXIXBANK Individual : MR ANSARI Address : Axis Bank Limited, 131, Maker Tower - F, Colaba, MUMBAI City : MUMBAI State : Zip : 400 00 Phone :[protected] or [protected] Complaint: SIR/MADAM 1. ON my cr card [protected] AXIXBANK REFUNDED ABOUT RS 12, 802.65/ WHICH WAS A FRAUD COMMITTED ON 6/7 NOV 08 BY UNKNOWN PERSONS BY BUYING TWO AIR TICKETS THRU EASYGOONE TRAVELS AND TOURS P LTD. [EASYGOONE TRAVELS AND TOURS P LTD COLOBA, KHAR NEVER RESPONDED TO WHO AND HOW THE FRAUD WAS COMMITTED]. AXIX BANK NEVER RESPONDED TO WHO AND HOW THE FRAUD WAS COMMITTED ON MY CARD AND HAS NOT REFUNDED RS 2106.24 FOR FRAUD COMMITTED ON 6/7 NOV 08, BY BUYING RAIL TICKETS THRU irctc.co.in, BY UNKNOWN PERSONS BUT HAS CHARGED INTEREST OF RS 2440 ON IT. 2. BEFORE THIS IN MARCH 08, THEY HAD CREDITED ONLY RS 1276 WHEREAS I PAID THEM 12500. IT WAS ONLY AFTER I SEND MY BANK STATEMENT TO THEM THAT THEY CREDITED RS 12500. EVEN THEN THEY WANTED LATE FEE OF ABOUT RS 800 WHICH THEY REVERSED AFTER REPEATED CALLS. AXIX PERSON MR ALI/ANSARI AND MR VATSA TEL[protected] HAVE REFUSED TO GIVE THE THE DETAILS AS HOW THE FRAUD WAS COMMITTED .THEY SAY FRAUDS ARE TO BE KEPT SECRET. LET US GET TOGETHER AND FIGHT. HOW DO WE START PL KULDEEP SINGH THIND; M.B.A. 1 A 1 NITYANAND SOCIETY RC RD CHEMBUR [E] MUMBAI 400074 TEL 255 498 98 MOB [protected] [protected]@gmail.com COMPLAINT DETAILS AND MY FOLLOWUP. customer.[protected]@axisbank.com, cc.[protected]@axisbank.com, [protected]@axisbank.com I HAVE BEEN REPEATEDLY TELLING YOUR STAFF THAT PERSON MENTIONED IN THE VISA RESOLVE ===========AAKASH SHAH=============HAS SIMILARLY DUPED OTHER PERSONS ON IRCTC.CO.IN AND THEIR DISPUTED AMOUNTS HAVE BEEN RETURNED BY THOSE BANKS. I AM WILLING TO GIVE YOU THE DETAILS OF SIMILAR TRANSACTIONS SOLVED BY ONE OTHER BANK BUT IT SEEMS YOU ARE NOT WILLING TO DISCOVER THE FRAUD AND RATHER ARE MORE INTERESTED IN PERPETRATING FRAUDS AND BEING A PARTY TO THIS FRAUD RATHER THAN MAINTAING GOOD RELATIONS. PL NOTE THOS WHO ABET/HIDE FRAUD ARE ALSO LIABLE TO ACTION UNDER I.P.C. SINCE YOU ARE NOT WILLING TO LEARN/TAKE HELP FROM YOUR CUSTOMER AND FROM THE BY OTHR BANKS EVEN AFTER REPEATED REQUESTS PL NOTE THAT YOU SHALL BE RESPOSIBLE FOR ALL CONSEQUENCES KD RGS KULDEEP SINGH THIND; M.B.A., LL.B 1 A 1 NITYANAND SOCIETYTC RD CHEMBUR [E] MUMBAI 400074 TEL 255 498 98 MOB [protected] [protected]@gmail.com On Fri, Mar 20, 2009 at 11:15 AM, <[protected]@axisbank.com> wrote: Dear Mr. Singh, This is with reference to your e-mail dated March 18, 2009 to [protected]@axisbank.com pertaining to the status of the disputed transaction on your credit card account. We wish to inform you that as the disputed transactions are done on the secured website, we will be unable to assist you further regarding the matter of investigation. As mentioned in you email, that you have already lodged a police complaint regarding the dispute on your credit card, we request you to co-ordinate with the police for further assistance. For any further clarification, we kindly request you to call us on our 24-Hour Customer Services helpline {[protected] (BSNL or MTNL landlines) / [protected]}. Thanks & Regards Customer Service Desk Axis Bank - Credit Card Center CRCD 06 -----PURUSH HAKK <[protected]@gmail.com> wrote: ----- To: customer.[protected]@axisbank.com, cc.[protected]@axisbank.com, [protected]@axisbank.com From: PURUSH HAKK <[protected]@gmail.com> Date: 03/18/2009 04:42PM Subject: Re: CRCD V572 CRCD V458 CRCD K2142: CR CARD [protected] [REF:[protected]] 18-03-09 to customer.[protected]@axisbank.com, cc.[protected]@axisbank.com, >> [protected]@axisbank.com SIR/MADAM Subject: Re: CRCD V458 CRCD K2142: CR CARD [protected] PL GIVE ME THE DETAILS OF THE PERSONS WHO HAVE MISUSED MY CARD favouring ms. easygoone travels and tours p ltd MUMBAI. ALSO PL REVERSE ALL INTEREST CHARGESYour AXIS Bank Credit Card Statement for the Month of February, 2009. ALSO PL BLOCK MY CARD TILL THE TIME THE CRIMINAL CASE PROCEEDINGS ARE ON. A] PL GIVE THE NAME OF YOUR CHAIRMAN AND THE PERSONS WHO HAVE DEALT WITH MY CASE ALONG WITH THEIR ADDRESSES AND ALSO OF PERSONS YOU HAVE DEALT WITH IN "MS. easygoone travels and tours p ltd MUMBAI. IT SEEMS YOU ARE NOT INTERESTED IN GIVING THE DETAILS OF PERSONS WHO WERE INVOLVED IN THE CRIMINAL ACTIVITY OF MISUSING MY CREDIT CARD BUT ARE TRYING TO PROTECT THEM INSTEAD BY NOT GIVING ME THE DETAILS OF TRANSACTION. IT SEEMS YOU ARE THE JUDGE, JURY ET ALL. YOU SEEM TO TAKE FOR GRANTED THAT THAT THE CARD HAS NOT BEEN MISUSED INSPITE OF MY SAYING THAT A POLICE COMPLAIN HAS BEEN LODGED ON 7-12-08 AT RCF POLICE STATION. YOU ARE JUST ASSUMING THAT IRCTC.CO.IN IS INFALLIBLE AS IF CHECKS THE BONAFIDE OF EVERY TRAVELLOR. I WANT THE VISA RESOLVE OF MS easygoone travels and tours p ltd MUMBAI TOO.WHY ARE YOU NOT GIVING ME THE SAME. PL NOTE THAT FOR A SMALL AMOUNT OF RS 2106/24 YOU WILL BE HAVING A CRIMINAL CASE ON YOU. FURTHER YOU HAVE NEVER REPLIED TO ANY OF THE PONTS REAISED EARLIER WHICH I AM REPEATING. " TODAY I HAVE RECD AN SMS ASKING ME TO CONTACT [protected] DEMANDING TOTAL OUTSTANDING OF RS. 3641/- AND OVERDUE AMOUNT RS. 1580/- AGST CR CARD [protected]. PL NOTE THE AMOUNT DUE IS NOT CLEAR TO ME. HOW CAN YOU ASK FOR RS 3641/- WHEN YOU ARE ASKING ONLY FOR RS 2106/24. ARE YOU TRYING TO CHARGE RS 1600 AS INTEREST FOR ONE MONTH. THIS IS NOT ALLOWED BY R.B.I. PL NOTE. FURTHER HOW CAN YOU DEMAND RS 1580 AS MINIMUM PAYMENT DUE ON RS 2106/24. FURTHER I WANT ACTION AGAINST THE PERSON WHO HAD MISUSED RS 12500 LESS 1276 IN THE MONTH OF MARCH 2008. YOU SEEM TO BE SILENT ON THAT POINT TOO. I AM ONCE AGAIN REPEATING MY REQUESTS: PL NOTE IN THE PAST 1 YR U HAD NOT GIVEN ME A CREDIT OF RS 12500 EVEN THOUGH PAYT WAS MADE IN TIME AND ONLY AFTER VARIOUS REQUEST THIS THE SAME WAS CREDITED. THIS IS SHEER DERELICTION OF DUTY AND BAD SERVICE. I WANT TO KNOW KNOW THE DETAILS AS TO WHY THE AMOUNT WAS NOT CREDITED IN TIME RATHER I HAD TO GIVE MY BANK DETAILS TO GET THE SAME CREDITED. THE CUSTOMERS SHOULD NOT BE LEFT TO YOUR WHIMS AND FANCIES. YOU CAN ASK FOR DETAILS AND GET THEM BUT WHEN I ASK FOR DETAILS I AM NEVER GIVEN ANY, WHY !!! !!! !!! 1.U HAVE NOT READ MY EMAILS. 2.A POLICE COMPLAINT HAS ALREADY BEEN FILED ON 7 DEC 08 AT 23.3. HRS WRT ALL 3 FRAUDS COMMITTED BY UNKNOWN PERSONS 3. U R NOT GIVING ME THE DETAILS OF ALL 3 FRAUDS COMMITTED BY UNKNOWN PERSONS WHICH PL NOTE INSPITE OF REPEATED REMINDERS ON TEL/EMAILS. PL SEND THE DETAILS IMMEDIATELY. SO THAT I CAN FILE A CASE OF FRAUD AND CHEATING SECS 464, 465, 467, 420, 120B, 34, 418, 471 AND OTHER SECS OF THE IPC. On Wed, Mar 18, 2009 at 9:19 AM, Customer Services < customer.[protected]@axisbank.com > wrote: Dear Mr. Singh, This is with reference to your e-mail dated March 17, 2009 to [protected]@axisbank.com pertaining to the status of the disputed transaction on your credit card account. At the outset, please accept our sincere apologies for the inconvenience caused to you. We wish to inform you that, we had escalated the matter to our risk and fraud investigation team, and as per their confirmation the transaction dated November 07, 2008 of Indian Railways Catering, DEL for Rs. 2, 106.24/- was successfully done on the card account. We would again like to confirm that, as the Indian Railways Catering, DEL transaction is done under the secured website we are unable to reverse the disputed transaction to your credit card account, as the same is liable to you. Hence, we request you to kindly lodge a police complaint against the disputed transaction and coordinate with them to recover the financial loss as your personal details has been compromised on the website. Further, we request you to kindly confirm if you are willing to decrease your credit limit to Rs.10, 000.00/-. Post your confirmation we will arrange to process your request for limit decrease on the credit card account. We are glad to inform to you that, now you can download / view your credit card statement online by visiting www.axisbank.com by selecting the option "Credit Card Statement" listed under "Quick Access" in both Personal as well as Priority Banking. For any further clarification, We kindly request you to call us on our 24-Hour Customer Services helpline {[protected] (BSNL or MTNL landlines) / [protected]}. Thanks & Regards Customer Service Desk Axis Bank - Credit Card Center CRCD 02 -----PURUSH HAKK < [protected]@gmail.com > wrote: ----- To: [protected]@axisbank.com, customer.[protected]@axisbank.com, cc.[protected]@axisbank.com From: PURUSH HAKK < [protected]@gmail.com > Date: 03/17/2009 03:32PM Subject: Re: CRCD V458 CRCD K2142: CR CARD [protected] PL GIVE ME THE DETAILS OF THE PERSONS WHO HAVE MISUSED MY CARD . ALSO PL REVERSE ALL INTEREST CHARGESYour AXIS Bank Credit Card Statement for the Month of February, 2009 SIR/MADAM 17-03-09 YESTERDAY AND TODAY I HAVE RECD AN SMS ASKING ME TO CONTACT [protected] DEMANDING TOTAL OUTSTANDING OF RS. 3641/- AND OVERDUE AMOUNT RS. 1580/- AGST CR CARD [protected]. I CONTACTED THEM BUT THEY SAID THEY WOULD CONTACT ME, PL NOTE YHAT 4 DAYS WHICH U HAD REQUESTED ARE OVER AND THERE IS BEEN NO RESPONSE FROM SIDE.PL NOTE I WILL NOT PAY THE AMOUNT. PL NOTE THE AMOUNT DUE IS NOT CLEAR TO ME. ALSO I HOPE BY NOW YOU HAVE KINDLY REVERSED mentioned transaction of Indian Railways Catering NEITHER AUTHORISED NOR INCURRED BY ME on November 07, 2008 of Rs.2, 106.24/- AS PER YOUR PROMISED. ALSO SINCE 4 WORKING DAYS ARE OVER TODAY AS REQUESTED BY YOUR KINDSELF, PL REVERSE THE SAME AND TREAT THAT THERE ARE NO FURTHER PAYMENTS TO BE MADE BY ME. I AM ONCE AGAIN REPEATING MY REQUESTS: PL NOTE IN THE PAST 1 YR U HAD NOT GIVEN ME A CREDIT OF RS 12500 EVEN THOUGH PAYT WAS MADE IN TIME AND ONLY AFTER VARIOUS REQUEST THIS THE SAME WAS CREDITED. THIS IS SHEER DERELICTION OF DUTY AND BAD SERVICE. I WANT TO KNOW KNOW THE DETAILS AS TO WHY THE AMOUNT WAS NOT CREDITED IN TIME RATHER I HAD TO GIVE MY BANK DETAILS TO GET THE SAME CREDITED. THE CUSTOMERS SHOULD NOT BE LEFT TO YOUR WHIMS AND FANCIES. YOU CAN ASK FOR DETAILS AND GET THEM BUT WHEN I ASK FOR DETAILS I AM NEVER GIVEN ANY, WHY !!! !!! !!! 1.U HAVE NOT READ MY EMAILS. 2.A POLICE COMPLAINT HAS ALREADY BEEN FILED ON 7 DEC 08 AT 23.3. HRS WRT ALL 3 FRAUDS COMMITTED BY UNKNOWN PERSONS 3. U R NOT GIVING ME THE DETAILS OF ALL 3 FRAUDS COMMITTED BY UNKNOWN PERSONS WHICH PL NOTE INSPITE OF REPEATED REMINDERS ON TEL/EMAILS. PL SEND THE DETAILS IMMEDIATELY. SO THAT I CAN FILE A CASE OF FRAUD AND CHEATING SECS 464, 465, 467, 420, 120B, 34, 418, 471 AND OTHER SECS OF THE IPC. 4. ONCE AGAIN U R KINDLY REQUESTED TO REVERT THE CHARGES OF RS 2106.24 WHICH HAVE NEITHER BEEN INCURRED NOR AUTHORISED BY ME. 5. U R ONCE AGAIN KINDLY REQUESTED TO GIVE ALL DETAILS OF OF RECOVERY SYSTEM TRIED BY U IN ALL THE 3 CASES . 6. FURTHER PL REDUCE MY CREDIT LIMIT TO RS 10000[TEH THOUSAND ONLY] FOR SAFETY PURPOSES. THANKING YOU KULDEEP SINGH THIND; M.B.A., LL.B 1 A 1 NITYANAND SOCIETY RC RD CHEMBUR [E] MUMBAI 400074 TEL 255 498 98 MOB [protected] [protected]@gmail.com On 3/9/09, [protected]@axisbank.com < [protected]@axisbank.com > wrote: >Dear Mr. Singh, > >This is with reference to your e-mail dated March 05, 2009 to > [protected]@axisbank.com regarding the disputed transactions on your credit card >account. > >At the outset, please accept our sincere apologies for the inconvenience >caused to you. >We wish to inform you that, we have highlighted the matter to our risk and >fraud investigation team pertaining the disputed transaction on your credit >card account. > >We request you to kindly allow us 4 working days to get back to you. > >For any further clarification, we kindly request you to call us on our 24-Hour Customer Services helpline {[protected] (BSNL or MTNL landlines) / [protected]}. > >Thanks & Regards >Customer Service Desk >Axis Bank - Credit Card Center >CRCD 02 > >-----PURUSH HAKK < [protected]@gmail.com > wrote: ----- > >>To: customer.[protected]@axisbank.com, cc.[protected]@axisbank.com, >> [protected]@axisbank.com >>From: PURUSH HAKK < [protected]@gmail.com > >>Date: 03/05/2009 03:57PM >>Subject: Re: CRCD K2142: CR CARD [protected] PL GIVE ME THE DETAILS >>OF THE PERSONS WHO HAVE MISUSED MY CARD . ALSO PL REVERSE ALL INTEREST >>CHARGESYour AXIS Bank Credit Card Statement for the Month of February, >>2009 >> >>5 MAR 09 >> >>PL NOTE IN THE PAST 1 YR U HAD NOT GIVEN ME A CREDIT OF RS 12500 EVEN >>THOUGH PAYT WAS MADE IN TIME AND ONLY AFTER VARIOUS REQUEST THIS THE SAME >>WAS CREDITED. THIS IS SHEER DERELICTION OF DUTY AND BAD SERVICE. I WANT TO >>KNOW KNOW THE DETAILS AS TO WHY THE AMOUNT WAS NOT CREDITED IN TIME >>RATHER I HAD TO GIVE MY BANK DETAILS TO GET THE SAME CREDITED. THE >>CUSTOMERS SHOULD NOT BE LEFT TO YOUR WHIMS AND FANCIES. >>YOU CAN ASK FOR DETAILS AND GET THEM BUT WHEN I ASK FOR DETAILS I AM NEVER >>GIVEN ANY, WHY !!! >>!!! >> >>1.U HAVE NOT READ MY EMAILS. >> >>2.A POLICE COMPLAINT HAS ALREADY BEEN FILED ON 7 DEC 08 AT 23.3. HRS WRT >>ALL 3 FRAUDS COMMITTED BY UNKNOWN PERSONS >> >>3. U R NOT GIVING ME THE DETAILS OF ALL 3 FRAUDS COMMITTED BY UNKNOWN >>PERSONS WHICH PL NOTE INSPITE OF REPEATED REMINDERS ON TEL/EMAILS. >> >>PL SEND THE DETAILS IMMEDIATELY. SO >>THAT I CAN FILE A CASE OF FRAUD AND CHEATING SECS >>464, 465, 467, 420, 120B, 34, 418, 471 AND OTHER SECS OF THE IPC. >> >>4. ONCE AGAIN U R KINDLY REQUESTED TO REVERT THE CHARGES OF RS 2106.24 >>WHICH HAVE NEITHER BEEN INCURRED NOR AUTHORISED BY ME. >> >>5. U R ONCE AGAIN KINDLY REQUESTED TO GIVE ALL DETAILS OF OF RECOVERY >>SYSTEM TRIED BY U IN ALL THE 3 CASES . >> >>6. FURTHER PL REDUCE MY CREDIT LIMIT TO RS 10000[TEH THOUSAND ONLY] FOR >>SAFETY PURPOSES. >> >>KD RGS KULDEEP >> >> >> >> >> >> >> >> >>On Mon, Mar 2, 2009 at 1:12 PM, PURUSH HAKK < [protected]@gmail.com >>>wrote: >>> >>>PL NOTE I CALLED YOUR HELPLINE AT CHEMBUR TODAY BUT THEY R OF NO HELP AS >>>THEY KNOW NOTHING ABOUT THIS CASE. >>> >>>PL NOTE IN THE PAST 1 YR U HAD NOT GIVEN ME A CREDIT OF RS 12500 EVEN >>>THOUGH PAYT WAS MADE IN TIME AND ONLY AFTER VARIOUS REQUEST THIS THE SAME >>>WAS CREDITED. THIS IS SHEER DERELICTION OF DUTY AND BAD SERVICE. I WANT >>>TO KNOW KNOW THE DETAILS AS TO WHY THE AMOUNT WAS NOT CREDITED IN TIME >>>RATHER I HAD TO GIVE MY BANK DETAILS TO GET THE SAME CREDITED. THE >>>CUSTOMERS SHOULD NOT BE LEFT TO YOUR WHIMS AND FANCIES. >>>YOU CAN ASK FOR DETAILS AND GET THEM BUT WHEN I ASK FOR DETAILS I AM >>>NEVER GIVEN ANY, WHY >>>!!! >>> >>>1.U HAVE NOT READ MY EMAILS. >>> >>>2.A POLICE COMPLAINT HAS ALREADY BEEN FILED ON 7 DEC 08 AT 23.3. HRS WRT >>>ALL 3 FRAUDS COMMITTED BY UNKNOWN PERSONS >>> >>>3. U R NOT GIVING ME THE DETAILS OF ALL 3 FRAUDS COMMITTED BY UNKNOWN >>>PERSONS WHICH PL NOTE INSPITE OF REPEATED REMINDERS ON TEL/EMAILS. >>> >>>PL SEND THE DETAILS IMMEDIATELY. SO >>>THAT I CAN FILE A CASE OF FRAUD AND CHEATING SECS >>>464, 465, 467, 420, 120B, 34, 418, 471 AND OTHER SECS OF THE IPC. >>> >>>4. ONCE AGAIN U R KINDLY REQUESTED TO REVERT THE CHARGES OF RS 2106.24 >>>WHICH HAVE NEITHER BEEN INCURRED NOR AUTHORISED BY ME. >>> >>>5. U R ONCE AGAIN KINDLY REQUESTED TO GIVE ALL DETAILS OF OF RECOVERY >>>SYSTEM TRIED BY U IN ALL THE 3 CASES >>> >>>KD RGS KULDEEP >>>On Mon, Mar 2, 2009 at 10:42 AM, < [protected]@axisbank.com > wrote: >>>> >>>>Dear Mr. Singh, >>>> >>>>This is with reference to your e-mail dated February 28, 2009 to >>>> [protected]@axisbank.com regarding the disputed transactions on your credit >>>>card >>>>account. >>>>We would like to inform you, as per your complaint the dispute has been >>>>settled and the disputed amount and interest charges amounting to >>>>Rs.12, 802.65/- is refunded back to your credit card account. The credit >>>>of this amount is reflecting in the statement dated February 25, 2009 >>>>which has been attached for your reference. >>>> >>>>We also wish to inform you that, as per information provided by you we >>>>had raised the dispute on the mentioned transaction of Indian Railways >>>>Catering made on November 07, 2008 of Rs.2, 106.24/-, however the dispute >>>>has been resolved in bank''s favor hence we request you request you to >>>>kindly liase with the merchant or lodge a police complaint. >>>> >>>>Further, we have arranged to retrieve the documents pertaining to the >>>>dispute. >>>> >>>>For any further clarification, we kindly request you to call us on our >>>>24-Hour Customer Services helpline {[protected] (BSNL or MTNL landlines) >>>>/[protected]}. >>>> >>>>We assure you our best of services. >>>>Thanks & Regards >>>>Customer Service Desk >>>>Axis Bank - Credit Card Center >>>>CRCD 05 >>>> >>>>-----PURUSH HAKK < [protected]@gmail.com > wrote: ----- >>>> >>>>>To: customer.[protected]@axisbank.com, [protected]@axisbank.com, >>>>> cc.[protected]@axisbank.com >>>>>From: PURUSH HAKK < [protected]@gmail.com > >>>>>Date: 02/28/2009 05:48PM >>>>>Subject: Re: CR CARD [protected] PL GIVE ME THE DETAILS OF THE >>>>>PERSONS WHO HAVE MISUSED MY CARD . ALSO PL REVERSE ALL INTEREST ;CHARGES MY AXIS Bank Credit Card -- KULDEEP SINGH THIND; M.B.A., LL.B 1 A 1 NITYANAND SOCIETY RC RD CHEMBUR [E] MUMBAI 400074 TEL 255 498 98 MOB [protected] [protected]@gmail.com On Wed, Mar 18, 2009 at 4:39 PM, PURUSH HAKK < [protected]@gmail.com > wrote: 18-03-09 to customer.[protected]@axisbank.com, cc.[protected]@axisbank.com, >> [protected]@axisbank.com SIR/MADAM Subject: Re: CRCD V458 CRCD K2142: CR CARD [protected] PL GIVE ME THE DETAILS OF THE PERSONS WHO HAVE MISUSED MY CARD favouring ms. easygoone travels and tours p ltd MUMBAI. ALSO PL REVERSE ALL INTEREST CHARGESYour AXIS Bank Credit Card Statement for the Month of February, 2009. ALSO PL BLOCK MY CARD TILL THE TIME THE CRIMINAL CASE PROCEEDINGS ARE ON. A] PL GIVE THE NAME OF YOUR CHAIRMAN AND THE PERSONS WHO HAVE DEALT WITH MY CASE ALONG WITH THEIR ADDRESSES AND ALSO OF PERSONS YOU HAVE DEALT WITH IN "MS. easygoone travels and tours p ltd MUMBAI. IT SEEMS YOU ARE NOT INTERESTED IN GIVING THE DETAILS OF PERSONS WHO WERE INVOLVED IN THE CRIMINAL ACTIVITY OF MISUSING MY CREDIT CARD BUT ARE TRYING TO PROTECT THEM INSTEAD BY NOT GIVING ME THE DETAILS OF TRANSACTION. IT SEEMS YOU ARE THE JUDGE, JURY ET ALL. YOU SEEM TO TAKE FOR GRANTED THAT THAT THE CARD HAS NOT BEEN MISUSED INSPITE OF MY SAYING THAT A POLICE COMPLAIN HAS BEEN LODGED ON 7-12-08 AT RCF POLICE STATION. YOU ARE JUST ASSUMING THAT IRCTC.CO.IN IS INFALLIBLE AS IF CHECKS THE BONAFIDE OF EVERY TRAVELLOR. I WANT THE VISA RESOLVE OF MS easygoone travels and tours p ltd MUMBAI TOO.WHY ARE YOU NOT GIVING ME THE SAME. PL NOTE THAT FOR A SMALL AMOUNT OF RS 2106/24 YOU WILL BE HAVING A CRIMINAL CASE ON YOU. FURTHER YOU HAVE NEVER REPLIED TO ANY OF THE PONTS REAISED EARLIER WHICH I AM REPEATING. " TODAY I HAVE RECD AN SMS ASKING ME TO CONTACT [protected] DEMANDING TOTAL OUTSTANDING OF RS. 3641/- AND OVERDUE AMOUNT RS. 1580/- AGST CR CARD [protected]. PL NOTE THE AMOUNT DUE IS NOT CLEAR TO ME. HOW CAN YOU ASK FOR RS 3641/- WHEN YOU ARE ASKING ONLY FOR RS 2106/24. ARE YOU TRYING TO CHARGE RS 1600 AS INTEREST FOR ONE MONTH. THIS IS NOT ALLOWED BY R.B.I. PL NOTE. FURTHER HOW CAN YOU DEMAND RS 1580 AS MINIMUM PAYMENT DUE ON RS 2106/24. FURTHER I WANT ACTION AGAINST THE PERSON WHO HAD MISUSED RS 12500 LESS 1276 IN THE MONTH OF MARCH 2008. YOU SEEM TO BE SILENT ON THAT POINT TOO. I AM ONCE AGAIN REPEATING MY REQUESTS: PL NOTE IN THE PAST 1 YR U HAD NOT GIVEN ME A CREDIT OF RS 12500 EVEN THOUGH PAYT WAS MADE IN TIME AND ONLY AFTER VARIOUS REQUEST THIS THE SAME WAS CREDITED. THIS IS SHEER DERELICTION OF DUTY AND BAD SERVICE. I WANT TO KNOW KNOW THE DETAILS AS TO WHY THE AMOUNT WAS NOT CREDITED IN TIME RATHER I HAD TO GIVE MY BANK DETAILS TO GET THE SAME CREDITED. THE CUSTOMERS SHOULD NOT BE LEFT TO YOUR WHIMS AND FANCIES. YOU CAN ASK FOR DETAILS AND GET THEM BUT WHEN I ASK FOR DETAILS I AM NEVER GIVEN ANY, WHY !!! !!! !!! 1.U HAVE NOT READ MY EMAILS. 2.A POLICE COMPLAINT HAS ALREADY BEEN FILED ON 7 DEC 08 AT 23.3. HRS WRT ALL 3 FRAUDS COMMITTED BY UNKNOWN PERSONS 3. U R NOT GIVING ME THE DETAILS OF ALL 3 FRAUDS COMMITTED BY UNKNOWN PERSONS WHICH PL NOTE INSPITE OF REPEATED REMINDERS ON TEL/EMAILS. PL SEND THE DETAILS IMMEDIATELY. SO THAT I CAN FILE A CASE OF FRAUD AND CHEATING SECS 464, 465, 467, 420, 120B, 34, 418, 471 AND OTHER SECS OF THE IPC. On Wed, Mar 18, 2009 at 9:19 AM, Customer Services < customer.[protected]@axisbank.com > wrote: Dear Mr. Singh, This is with reference to your e-mail dated March 17, 2009 to [protected]@axisbank.com pertaining to the status of the disputed transaction on your credit card account. At the outset, please accept our sincere apologies for the inconvenience caused to you. We wish to inform you that, we had escalated the matter to our risk and fraud investigation team, and as per their confirmation the transaction dated November 07, 2008 of Indian Railways Catering, DEL for Rs. 2, 106.24/- was successfully done on the card account. We would again like to confirm that, as the Indian Railways Catering, DEL transaction is done under the secured website we are unable to reverse the disputed transaction to your credit card account, as the same is liable to you. Hence, we request you to kindly lodge a police complaint against the disputed transaction and coordinate with them to recover the financial loss as your personal details has been compromised on the website. Further, we request you to kindly confirm if you are willing to decrease your credit limit to Rs.10, 000.00/-. Post your confirmation we will arrange to process your request for limit decrease on the credit card account. We are glad to inform to you that, now you can download / view your credit card statement online by visiting www.axisbank.com by selecting the option "Credit Card Statement" listed under "Quick Access" in both Personal as well as Priority Banking. For any further clarification, We kindly request you to call us on our 24-Hour Customer Services helpline {[protected] (BSNL or MTNL landlines) / [protected]}. Thanks & Regards Customer Service Desk Axis Bank - Credit Card Center CRCD 02 -----PURUSH HAKK < [protected]@gmail.com > wrote: ----- To: [protected]@axisbank.com, customer.[protected]@axisbank.com, cc.[protected]@axisbank.com From: PURUSH HAKK < [protected]@gmail.com > Date: 03/17/2009 03:32PM Subject: Re: CRCD V458 CRCD K2142: CR CARD [protected] PL GIVE ME THE DETAILS OF THE PERSONS WHO HAVE MISUSED MY CARD . ALSO PL REVERSE ALL INTEREST CHARGESYour AXIS Bank Credit Card Statement for the Month of February, 2009 SIR/MADAM 17-03-09 YESTERDAY AND TODAY I HAVE RECD AN SMS ASKING ME TO CONTACT [protected] DEMANDING TOTAL OUTSTANDING OF RS. 3641/- AND OVERDUE AMOUNT RS. 1580/- AGST CR CARD [protected]. I CONTACTED THEM BUT THEY SAID THEY WOULD CONTACT ME, PL NOTE YHAT 4 DAYS WHICH U HAD REQUESTED ARE OVER AND THERE IS BEEN NO RESPONSE FROM SIDE.PL NOTE I WILL NOT PAY THE AMOUNT. PL NOTE THE AMOUNT DUE IS NOT CLEAR TO ME. ALSO I HOPE BY NOW YOU HAVE KINDLY REVERSED mentioned transaction of Indian Railways Catering NEITHER AUTHORISED NOR INCURRED BY ME on November 07, 2008 of Rs.2, 106.24/- AS PER YOUR PROMISED. ALSO SINCE 4 WORKING DAYS ARE OVER TODAY AS REQUESTED BY YOUR KINDSELF, PL REVERSE THE SAME AND TREAT THAT THERE ARE NO FURTHER PAYMENTS TO BE MADE BY ME. I AM ONCE AGAIN REPEATING MY REQUESTS: PL NOTE IN THE PAST 1 YR U HAD NOT GIVEN ME A CREDIT OF RS 12500 EVEN THOUGH PAYT WAS MADE IN TIME AND ONLY AFTER VARIOUS REQUEST THIS THE SAME WAS CREDITED. THIS IS SHEER DERELICTION OF DUTY AND BAD SERVICE. I WANT TO KNOW KNOW THE DETAILS AS TO WHY THE AMOUNT WAS NOT CREDITED IN TIME RATHER I HAD TO GIVE MY BANK DETAILS TO GET THE SAME CREDITED. THE CUSTOMERS SHOULD NOT BE LEFT TO YOUR WHIMS AND FANCIES. YOU CAN ASK FOR DETAILS AND GET THEM BUT WHEN I ASK FOR DETAILS I AM NEVER GIVEN ANY, WHY !!! !!! !!! 1.U HAVE NOT READ MY EMAILS. 2.A POLICE COMPLAINT HAS ALREADY BEEN FILED ON 7 DEC 08 AT 23.3. HRS WRT ALL 3 FRAUDS COMMITTED BY UNKNOWN PERSONS 3. U R NOT GIVING ME THE DETAILS OF ALL 3 FRAUDS COMMITTED BY UNKNOWN PERSONS WHICH PL NOTE INSPITE OF REPEATED REMINDERS ON TEL/EMAILS. PL SEND THE DETAILS IMMEDIATELY. SO THAT I CAN FILE A CASE OF FRAUD AND CHEATING SECS 464, 465, 467, 420, 120B, 34, 418, 471 AND OTHER SECS OF THE IPC. 4. ONCE AGAIN U R KINDLY REQUESTED TO REVERT THE CHARGES OF RS 2106.24 WHICH HAVE NEITHER BEEN INCURRED NOR AUTHORISED BY ME. 5. U R ONCE AGAIN KINDLY REQUESTED TO GIVE ALL DETAILS OF OF RECOVERY SYSTEM TRIED BY U IN ALL THE 3 CASES . 6. FURTHER PL REDUCE MY CREDIT LIMIT TO RS 10000[TEH THOUSAND ONLY] FOR SAFETY PURPOSES. THANKING YOU KULDEEP SINGH THIND; M.B.A., LL.B 1 A 1 NITYANAND SOCIETY RC RD CHEMBUR [E] MUMBAI 400074 TEL 255 498 98 MOB [protected] [protected]@gmail.com On 3/9/09, [protected]@axisbank.com < [protected]@axisbank.com > wrote: >Dear Mr. Singh, > >This is with reference to your e-mail dated March 05, 2009 to > [protected]@axisbank.com regarding the disputed transactions on your credit card >account. > >At the outset, please accept our sincere apologies for the inconvenience >caused to you. >We wish to inform you that, we have highlighted the matter to our risk and >fraud investigation team pertaining the disputed transaction on your credit >card account. > >We request you to kindly allow us 4 working days to get back to you. > >For any further clarification, we kindly request you to call us on our 24-Hour Customer Services helpline {[protected] (BSNL or MTNL landlines) / [protected]}. > >Thanks & Regards >Customer Service Desk >Axis Bank - Credit Card Center >CRCD 02 > >-----PURUSH HAKK < [protected]@gmail.com > wrote: ----- > >>To: customer.[protected]@axisbank.com, cc.[protected]@axisbank.com, >> [protected]@axisbank.com >>From: PURUSH HAKK < [protected]@gmail.com > >>Date: 03/05/2009 03:57PM >>Subject: Re: CRCD K2142: CR CARD [protected] PL GIVE ME THE DETAILS >>OF THE PERSONS WHO HAVE MISUSED MY CARD . ALSO PL REVERSE ALL INTEREST >>CHARGESYour AXIS Bank Credit Card Statement for the Month of February, >>2009 >> >>5 MAR 09 >> >>PL NOTE IN THE PAST 1 YR U HAD NOT GIVEN ME A CREDIT OF RS 12500 EVEN >>THOUGH PAYT WAS MADE IN TIME AND ONLY AFTER VARIOUS REQUEST THIS THE SAME >>WAS CREDITED. THIS IS SHEER DERELICTION OF DUTY AND BAD SERVICE. I WANT TO >>KNOW KNOW THE DETAILS AS TO WHY THE AMOUNT WAS NOT CREDITED IN TIME >>RATHER I HAD TO GIVE MY BANK DETAILS TO GET THE SAME CREDITED. THE >>CUSTOMERS SHOULD NOT BE LEFT TO YOUR WHIMS AND FANCIES. >>YOU CAN ASK FOR DETAILS AND GET THEM BUT WHEN I ASK FOR DETAILS I AM NEVER >>GIVEN ANY, WHY !!! >>!!! >> >>1.U HAVE NOT READ MY EMAILS. >> >>2.A POLICE COMPLAINT HAS ALREADY BEEN FILED ON 7 DEC 08 AT 23.3. HRS WRT >>ALL 3 FRAUDS COMMITTED BY UNKNOWN PERSONS >> >>3. U R NOT GIVING ME THE DETAILS OF ALL 3 FRAUDS COMMITTED BY UNKNOWN >>PERSONS WHICH PL NOTE INSPITE OF REPEATED REMINDERS ON TEL/EMAILS. >> >>PL SEND THE DETAILS IMMEDIATELY. SO >>THAT I CAN FILE A CASE OF FRAUD AND CHEATING SECS >>464, 465, 467, 420, 120B, 34, 418, 471 AND OTHER SECS OF THE IPC. >> >>4. ONCE AGAIN U R KINDLY REQUESTED TO REVERT THE CHARGES OF RS 2106.24 >>WHICH HAVE NEITHER BEEN INCURRED NOR AUTHORISED BY ME. >> >>5. U R ONCE AGAIN KINDLY REQUESTED TO GIVE ALL DETAILS OF OF RECOVERY >>SYSTEM TRIED BY U IN ALL THE 3 CASES . >> >>6. FURTHER PL REDUCE MY CREDIT LIMIT TO RS 10000[TEH THOUSAND ONLY] FOR >>SAFETY PURPOSES. >> >>KD RGS KULDEEP >> >> >> >> >> >> >> >> >>On Mon, Mar 2, 2009 at 1:12 PM, PURUSH HAKK < [protected]@gmail.com >>>wrote: >>> >>>PL NOTE I CALLED YOUR HELPLINE AT CHEMBUR TODAY BUT THEY R OF NO HELP AS >>>THEY KNOW NOTHING ABOUT THIS CASE. >>> >>>PL NOTE IN THE PAST 1 YR U HAD NOT GIVEN ME A CREDIT OF RS 12500 EVEN >>>THOUGH PAYT WAS MADE IN TIME AND ONLY AFTER VARIOUS REQUEST THIS THE SAME >>>WAS CREDITED. THIS IS SHEER DERELICTION OF DUTY AND BAD SERVICE. I WANT >>>TO KNOW KNOW THE DETAILS AS TO WHY THE AMOUNT WAS NOT CREDITED IN TIME >>>RATHER I HAD TO GIVE MY BANK DETAILS TO GET THE SAME CREDITED. THE >>>CUSTOMERS SHOULD NOT BE LEFT TO YOUR WHIMS AND FANCIES. >>>YOU CAN ASK FOR DETAILS AND GET THEM BUT WHEN I ASK FOR DETAILS I AM >>>NEVER GIVEN ANY, WHY >>>!!! >>> >>>1.U HAVE NOT READ MY EMAILS. >>> >>>2.A POLICE COMPLAINT HAS ALREADY BEEN FILED ON 7 DEC 08 AT 23.3. HRS WRT >>>ALL 3 FRAUDS COMMITTED BY UNKNOWN PERSONS >>> >>>3. U R NOT GIVING ME THE DETAILS OF ALL 3 FRAUDS COMMITTED BY UNKNOWN >>>PERSONS WHICH PL NOTE INSPITE OF REPEATED REMINDERS ON TEL/EMAILS. >>> >>>PL SEND THE DETAILS IMMEDIATELY. SO >>>THAT I CAN FILE A CASE OF FRAUD AND CHEATING SECS >>>464, 465, 467, 420, 120B, 34, 418, 471 AND OTHER SECS OF THE IPC. >>> >>>4. ONCE AGAIN U R KINDLY REQUESTED TO REVERT THE CHARGES OF RS 2106.24 >>>WHICH HAVE NEITHER BEEN INCURRED NOR AUTHORISED BY ME. >>> >>>5. U R ONCE AGAIN KINDLY REQUESTED TO GIVE ALL DETAILS OF OF RECOVERY >>>SYSTEM TRIED BY U IN ALL THE 3 CASES >>> >>>KD RGS KULDEEP >>> >>> >>> >>> >>> >>>On Mon, Mar 2, 2009 at 10:42 AM, < [protected]@axisbank.com > wrote: >>>> >>>>Dear Mr. Singh, >>>> >>>>This is with reference to your e-mail dated February 28, 2009 to >>>> [protected]@axisbank.com regarding the disputed transactions on your credit >>>>card >>>>account. >>>>We would like to inform you, as per your complaint the dispute has been >>>>settled and the disputed amount and interest charges amounting to >>>>Rs.12, 802.65/- is refunded back to your credit card account. The credit >>>>of this amount is reflecting in the statement dated February 25, 2009 >>>>which has been attached for your reference. >>>> >>>>We also wish to inform you that, as per information provided by you we >>>>had raised the dispute on the mentioned transaction of Indian Railways >>>>Catering made on November 07, 2008 of Rs.2, 106.24/-, however the dispute >>>>has been resolved in bank''s favor hence we request you request you to >>>>kindly liase with the merchant or lodge a police complaint. >>>> >>>>Further, we have arranged to retrieve the documents pertaining to the >>>>dispute. >>>> >>>>For any further clarification, we kindly request you to call us on our >>>>24-Hour Customer Services helpline {[protected] (BSNL or MTNL landlines) >>>>/[protected]}. >>>> >>>>We assure you our best of services. >>>>Thanks & Regards >>>>Customer Service Desk >>>>Axis Bank - Credit Card Center >>>>CRCD 05 >>>> >>>>-----PURUSH HAKK < [protected]@gmail.com > wrote: ----- >>>> >>>>>To: customer.[protected]@axisbank.com, [protected]@axisbank.com, >>>>> cc.[protected]@axisbank.com >>>>>From: PURUSH HAKK < [protected]@gmail.com > >>>>>Date: 02/28/2009 05:48PM >>>>>Subject: Re: CR CARD [protected] PL GIVE ME THE DETAILS OF THE >>>>>PERSONS WHO HAVE MISUSED MY CARD . ALSO PL REVERSE ALL INTEREST >>>>>CHARGESYour AXIS Bank Credit Card Statement for the Month of February, >>>>>2009 ;Re: CR CARD [protected] PL GIVE ME THE DETAILS OF THE PERSONS WHO ;HAVE MISUSED MY CARD . ALSO PL REVERSE ALL INTEREST CHARGES -- Consequences : A COLLASSAL WASTE OF TIME, MENTAL AND PHYSICAL HARASSMENT Want to contact anyone who will help -- KULDEEP SINGH THIND; M.B.A., LL.B 1 A 1 NITYANAND SOCIETY RC RD CHEMBUR [E] MUMBAI 400074 TEL 255 498 98 MOB [protected] [protected]@gmail.com Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
1 Comment	Share
Submit Close

Related Axis Bank reviews

View all 12950 Axis Bank Reviews

Comments

swadesh mishra

from Shahabad, Haryana

I Have taken balance transfer from Axis Bank to Barclays of rs 30000 in Oct 2008, unfortunately it was drawn in drop boxe of axis bank. In dec 2008 I was requested him many times to cancell, they were informed me that they require scanned copy of the indemnity bond worth Rs.100 on 23rd dec, ref:no[protected].They issued cheque of balance transfer over phone but not cancell after many verbal & written request. I was mailed scanned copy of the indemnity bond worth Rs.100 on 20th jan.09, but they have not cancelled. On 31st mar they have informed me that they have not recieved. Again I forwarded the mail of 20th jan on 31st jan in favour of scanned copy of indemnity bond. They have not cancelled and giving excuse that your phone was out of range. Everything is going on written communication and they are trying my phoe-what is joke? Still the have not cancelled balance transfer cheque and demanded physical copy, if physical cop was required than why they were demanded scanned copy.

Hence I request to you kindly take an strong action.