[Resolved]  Axis Bank — Deceived by credit service of AxisBank

Address:

Nagpur, Maharashtra

Hi Everyone

I myself Rajesh Bhure have been deceived by Credit card service of
AxisBank.

Here Scenario is I got called from Axisbank customer representative in
last week of Oct 12 regarding 20% discount on purchasing from jabong.com
on item which come under the category of Men shoes, Women Shoes, Clothing,
Jewellery, Sun-glasses.
I had telephonic communication with customer care representative Before
purchasing the gold which comes under the category of Jewellery and she
gave me approval that I will definitely get 20% discount on it.

I have purchased the Gold in first week of Nov 12 but didn't get 20%
discount as committed. When I communicated with customer care
representative regarding this they denied 20% discount unless you put
promo code.

But Before purchasing gold in my clear communication with customer care
representative she haven't mentioned anything regarding promo code.
Even they didn't sent me message or email of promo code. So where the
customer is wrong to avail the offer.

When I start emailing customer care they were frequently asking for promo
code to avail the offer.

Later I communicated with nodal officer and her reply was astonishing or
shocking one.
She replied that this 20% offer is not applicable on gold.

But it is apparently mentioned in term and condition of offer of Axisbank
that it is applicable on gold which comes under the categories of
Jewellery.

I am suffering mentally and financially a lot Please help me in this
context.