Axis Bank — Fixed Deposit Amount auto renewed without my knowledge

Address:

Chennai, Tamil Nadu

I made a fixed deposit of 30000 rupees for 1 year in Axisbank. The maturity date given was 15th October 2012. I was expecting the maturity amount to be refunded in my account on 15th October 2012 (Yesterday).

When I login into my online account, I was surprised to see that the fixed deposit is auto renewed for another 1 year and the date of maturity is 15th October 2013. No one contacted me before renewing the fixed deposit. When opening the fixed deposit, I have clearly mentioned to the bank employee to deposit the amount in my account after the maturity date.

When I call the customer care they said they cannot do anything about it and asked me to speak to bank. (This is funny customer care is nothing but a part of bank, but they are referring me to go to Axisbank and speak).

I am in need of money for writing my CCNP exams and for paying Credit Card bills. If I don't get this maturity amount, I will end up in paying huge interest rate to bank (for my credit card bill) and cannot pay my exam fee.

Kindly help me in receiving my money.

Name : N Vidya Sagar
Account number : [protected]
Bank : Axisbank
City : Chennai
Phone Number : [protected]