[Resolved]  Axis Bank — debit card

Address:

Korba, Chhattisgarh

swapan kumar bhattacharya to shishir.mankad
show details Sep 1
sir,more than two and half months has passed but i am still awaiting for my refund thanks
I have contacted at the AXIS BANK branch KORBA but they are unable to handle the matter as all the transactions were initiated through ATM Card abroad and i had neither visited abroad nor i have any passport kindly do the needful at the earliest so that i can get back all the refunds moreover i had blocked my ATM card

[protected] Forwarded message[protected]
From: swapan kumar bhattacharya <[protected]@gmail.com>
Date: Wed, Aug 31, 2011 at 10:30 PM
Subject: Re:
To: Ruchita.[protected]@axisbank.comdebit.[protected]@axisbank.com Dear Mr.Bhattacharya, This is with reference to your e-mail dated September 0...
Sep 19

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swapan kumar bhattacharya to debit.card
show details Sep 19

I have allready submitted the dispute form 10 daya back and wrote several reminders via email, When i have not performed any transaction WHY I HAVE BILLED for those transactions, you just return all the fake transaction payments in my account.You are just delaying the proceedings and do not want to solve my problem, I am forwarding the matter to RBI and all the appropriate authorities for your non cooperation and intensionally mis handling
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debit.[protected]@axisbank.com Dear Mr.Bhattacharya, This is with reference to your e-mail dated September 1...
Sep 22

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swapan kumar bhattacharya to debit.card
show details Sep 27

As per your reply you were requested for 5 days to confirm regarding my complaint but after 9 days i am still waiting for your response THANKS
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debit.[protected]@axisbank.com to me
show details Sep 28


Dear Mr.Bhattacharya,

This is with reference to your e-mail dated September 19, 2011 to debit.[protected]@axisbank.com regarding the transaction done with the Axis Bank Debit Card.

We regret the inconveniences caused to you in this regards.

We would like to inform you that, we are investigating the matter. Please allow us 02 more working days to confirm the same.
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debit.[protected]@axisbank.com to me
show details Oct 5


Dear Mr.Bhattacharya,

This is with reference to your e-mail dated Septembe 19, 2011 to debit.[protected]@axisbank.com regarding the transaction done with your Axis Bank Debit Card.

We apologize for the delay in responding to your query.

We need to inform you that we have raised a chargeback on the merchant acquiring bank in the settlement of 01.10.2011. As per visa rules, the acquiring bank gets 45 days (calculated from the date of chargeback) to represent the chargeback raised by us.

If the other bank does not represent the chargeback raised by us, only then the funds can be credited back to your account. The credit can be processed after 47th day (additional two days provided for verifying the settlement entry).

We request you to bear with us till the completetion of the process.


Thank you for writing to us.


For any further clarifications, kindly call us on our toll free Customer Service help lines[protected],[protected],[protected]accessible anywhere in India) and[protected]chargeable and accessible from anywhere outside India as well) between 9am to 6pm from Monday to Saturday.

Further you may call us on[protected]Chargeable Emergency Help line) or e mail us at debit.[protected]@axisbank.com and we would be glad to assist you.

Thanks & Regards
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swapan kumar bhattacharya to Noorie.Khan, Ashokkumar.Put., sandeep.david, debit.card
show details 9:16 PM (1 hour ago)

Dear sir, I lodged a complaint on 01/09/2011 regarding my false transactions from my account through debit card and all the deductions are from abroad.I am not having any passport nor visited abroad so money withdrawn/purchase done by myself does not arises.Moreover many times I performed purchase through my ATM CARD OF STATE BANK OF INDIA but this type of incident never happened.Sir as you said money will be refund back to me after 46 days,that time has also passed so please do it at the earliest THANKS
- Hide quoted text -


[protected] Forwarded message[protected]
From: <debit.[protected]@axisbank.com>
Date: Wed, Oct 5, 2011 at 3:15 PM
Subject: Re:Re: Re:FW: Customer complaint - Swapan Kumar Bhattacharya - Above 7 days
To: [protected]@gmail.com



Dear Mr.Bhattacharya,

This is with reference to your e-mail dated Septembe 19, 2011 to debit.[protected]@axisbank.com regarding the transaction done with your Axis Bank Debit Card.

We apologize for the delay in responding to your query.

We need to inform you that we have raised a chargeback on the merchant acquiring bank in the settlement of 01.10.2011. As per visa rules, the acquiring bank gets 45 days (calculated from the date of chargeback) to represent the chargeback raised by us.

If the other bank does not represent the chargeback raised by us, only then the funds can be credited back to your account. The credit can be processed after 47th day (additional two days provided for verifying the settlement entry).

We request you to bear with us till the completetion of the process.


Thank you for writing to us.

For any further clarifications, kindly call us on our toll free Customer Service help lines[protected],[protected],[protected]accessible anywhere in India) and[protected]chargeable and accessible from anywhere outside India as well) between 9am to 6pm from Monday to Saturday.

Further you may call us on[protected]Chargeable Emergency Help line) or e mail us at debit.[protected]@axisbank.com and we would be glad to assist you.

Thanks & Regards
Debit Card Team,
AXIS Bank Ltd.
CS 111


[protected]----Original Message[protected][protected]
From:Noorie.[protected]@axisbank.com[Noorie.[protected]@axisbank.com]
Sent:9/19/2011 11:37:11 AM
To:debit.[protected]@axisbank.com,Ashokkumar.[protected]@axisbank.com,sandeep.[protected]@axisbank.com
Subject:Re:FW: Customer complaint - Swapan Kumar Bhattacharya - Above 7 days


Dear Sir/Madam,

Please refer to our Circular No.FandA/90/[protected] dt 31.08.2005.We request you to lodge all the interchange transactions related disputes (including this query) through CCRS.

Also arrange for the customer dispute letter immediately.

The details of the transactions done using Debit Card [protected] / Account [protected] are attached as follows:-


Our response is as follows:-

The disputed transaction mentioned by you is a successful E-Commerce transaction (Verified by Visa) done by entering User ID and password available only with the Cardholder.

The transaction has been successfully claimed by the Merchant Acquiring Bank.

Since the cardholder is disputing for the said transaction of not being authorized by him, the below procedure has to be followed by the branch in order to enable us to initiate a dispute with the merchant acquiring bank and resolve the customer dispute:-

* Request you to kindly block the Debit Card in order to avoid further misuse of funds and provide the confirmation to us for the same.
* Reissue a new Debit Card to the customer.
* Provide us a cardholder dispute letter with the details of the transaction and confirmation of the transactions not done / authorized by him.

The cardholder dispute letter will then be used by us for raising the Chargeback on the merchant acquiring bank. The chargeback can be raised under this option only on receipt of the required documents at our end and the blocking of the Debit Card. The resolution of the dispute will take 45days time from the date of chargeback as VISA rules provide this time limit for the acquiring Bank to represent the transaction.

Note : Since VISA rules provide us only 120 days from the date of transaction to raise the dispute on acquiring bank, kindly arrange to send us these documents at the earliest.



Thanks and Regards,

Noorie Khan,
AXIS Bank, Central Office,
ACC-(Retail Business Processes).
Phone No.[protected].
Fax No.[protected].




debit.[protected]@axisbank.com
17/09/2011 04:11 PM ToNoorie.[protected]@axisbank.com
ccAshokkumar.[protected]@axisbank.com, sandeep.[protected]@axisbank.com
SubjectRe:FW: Customer complaint - Swapan Kumar Bhattacharya - Above 7 days







Dear Sir/Madam,

Kindly intervene and assist for the unauthorised transactions happened from customer account.

a/c no. is [protected], customer ID is[protected], DEBIT CARD NO. is [protected]

Debit card de-activated on 01.09.2011.

[protected]
PUR/GON* CSTECHAID.COM/[protected]/290
511/08:02, Rs.1860.78 [protected]
PUR/FRO* USERSZONE.COM/[protected]/070
611/17:33, Rs. 1842.39 [protected]
PUR/FRO* CHECKACCT.COM/[protected]/230
611/04:10, Rs. 1383.84 [protected]
PUR/GON* ELOGDATAS.COM/[protected]/240
611/10:44, Rs. 1386.77 [protected]
PUR/GON* CSTECHAID.COM/[protected]/020
711/11:09, Rs. 1835.60 [protected]
PUR/FRO* USERSZONE.COM/[protected]/100
711/11:16, Rs. 1825.54 [protected]
PUR/FRO* CHECKACCT.COM/[protected]/180
711/11:21, Rs. 1373.98 [protected]
PUR/GON* ELOGDATAS.COM/[protected]/250
711/19:41 1368.74 [protected]
PUR/GON* CSTECHAID.COM/[protected]/020
811/11:05, Rs. 1813.50 [protected]
PUR/FRO* USERSZONE.COM/[protected]/100
811/20:54, Rs. 1865.18 [protected]
PUR/FRO* CHECKACCT.COM/[protected]/260
811/11:00, Rs. 1423.54 [protected]
PUR/GON* ELOGDATAS.COM/[protected]/280
811/10:47, Rs. 1422.44


Thanks and Regards
Debit Card Team,
AXIS Bank Ltd.
CS 111


[protected]----Original Message[protected][protected]
On Fri, Sep 2, 2011 at 7:10 PM, swapan kumar bhattacharya < [protected]@gmail.com > wrote:
My AXIS BANK saving a/c no. is [protected], customer ID is[protected], DEBIT CARD NO. is [protected], waiting for your prompt response, ---- THANKS


On Fri, Sep 2, 2011 at 6:34 PM, CMT CO < CMT.[protected]@axisbank.com > wrote:

Dear Sir/Madam,
We thank you for your email, However, in order to redress your grievance appropriately, kindly revert to us with complete account number and the branch where you maintain your account, so that we can assist you accordingly.

With warm regards
AXIS Bank Ltd. (Central office)
Complaint Management Team


-----Forwarded by Nodal Officer/RBO/002/AXISBank on 09/02/2011 10:52AM -----

To: Debit Card < Debit.[protected]@axisbank.com >, Nodal Officer < Nodal.[protected]@axisbank.com >
From: Shishir Mankad/SVP/FandA/002/AXISBank
Date: 09/01/2011 08:06PM
Subject: Fw: Fwd: REFUND OF MONEY FOR NOT PERFORMING ANY TRANSACTION



From: swapan kumar bhattacharya [ [protected]@gmail.com ]
Sent: 09/01/2011 07:15 PM ZE5B
To: Shishir Mankad
Subject: Fwd: REFUND OF MONEY FOR NOT PERFORMING ANY TRANSACTION

I have contacted at the AXIS BANK branch KORBA but they are unable to handle the matter as all the transactions were initiated through ATM Card abroad and i had neither visited abroad nor i have any passport kindly do the needful at the earliest so that i can get back all the refunds moreover i had blocked my ATM card

[protected] Forwarded message[protected]
From: swapan kumar bhattacharya < [protected]@gmail.com >
Date: Wed, Aug 31, 2011 at 10:30 PM
Subject: Re:
To: Ruchita.[protected]@axisbank.com


Dear Madam, Kind attention--- The following transactions has not been initiated by me,still deducted from my AXIS BANK saving account which is strange, kindly en quire and take necessary action at the earliest ------ THANKS [protected]
PUR/GON* CSTECHAID.COM/[protected]/290
511/08:02, Rs.1860.78


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Dear Madam, Kind attention--- The following transactions has not been initiated by me,still deducted from my AXIS BANK saving account which is strange, kindly en quire and take necessary action at the earliest ------ THANKS [protected]
PUR/GON*CSTECHAID.COM/[protected]/290
511/08:02, Rs.1860.78 [protected]
PUR/FRO*USERSZONE.COM/[protected]/070
611/17:33, Rs. 1842.39 [protected]
PUR/FRO*CHECKACCT.COM/[protected]/230
611/04:10, Rs. 1383.84 [protected]
PUR/GON*ELOGDATAS.COM/[protected]/240
611/10:44, Rs. 1386.77 [protected]
PUR/GON*CSTECHAID.COM/[protected]/020
711/11:09, Rs. 1835.60 [protected]
PUR/FRO*USERSZONE.COM/[protected]/100
711/11:16, Rs. 1825.54 [protected]
PUR/FRO*CHECKACCT.COM/[protected]/180
711/11:21, Rs. 1373.98 [protected]
PUR/GON*ELOGDATAS.COM/[protected]/250
711/19:41 1368.74 [protected]
PUR/GON*CSTECHAID.COM/[protected]/020
811/11:05, Rs. 1813.50 [protected]
PUR/FRO*USERSZONE.COM/[protected]/100
811/20:54, Rs. 1865.18 [protected]
PUR/FRO*CHECKACCT.COM/[protected]/260
811/11:00, Rs. 1423.54 [protected]
PUR/GON*ELOGDATAS.COM/[protected]/280
811/10:47, Rs. 1422.44


On Tue, Aug 30, 2011 at 7:10 PM, <Ruchita.[protected]@axisbank.com> wrote:
PLZ FIND UR STATEMENT.

Thanks & Regards,
Ruchita Mehra,
Assistant Manager - Branch Operation.
Korba Branch, P H Road,Chattisgarh.
Mob: [protected], L/L:[protected]/43/44
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