I have my Salary account in Axis Bank, Satya Nagar, Bhubaneswar, Orissa.(Account No – 024010100400428)
On 25.10.2010, I found that my internet account (iConnect) has been hacked and there were 23 transactions made to VODAFONE BILL DESK (Rs 7112/-) and ONLINE RECHARGES (Rs 8570/-) respectively as money transfers from Different Locations have been done from my Savings account as confirmed by Banker. I came to know about the fraud transaction when I visited the nearest ATM on 25.10.2010 to draw some amount around 08.26AM, I discovered that total amount of Rs 15682 had been transferred from my Axis Bank, Satya Nagar, Bhubaneswar, Orissa to VODAFONE BILL DESK (Rs 7112/-) and ONLINE RECHARGES (Rs 8570/-) without my knowledge.
I Discussed with the Banker, and freeze my account immediately. As per Bank Officials, they have escalated the matter to their HO and asked me to wait and keep patience for some days.
No FIR was lodged against the criminals by the bank until 27th Oct, since the incident occurred on 24th Oct night and reported on 25th Oct Morning.
Over and above my home branch manager is saying that he has escalated the matter to their Circle office to take investigative measures, and following up the same.
If there is no any process to get back the hacked money to their customers immediately after receiving a written complaint from the customer. , then Axis Bank has no right to risk people's hard earned money. I don't understand, If the amount debited from my account then no doubt these must be credited to some account, then what is the difficulty to trace and recover the amount accordingly.
Seeing the situation, I Requesting to the Bank Officials to recover the amount and credit to my account on priority.