Axis Bank Complaints & Reviews

once i have lost my debit card and i visit in Naraina Vihar branch (11 jun2010) and apply for new card.
after one month when i asked the status of my card to bank employee they told that they have lost the application and i have to reapply. i did same and requested to deliver that card in Naraina vihar branch.
after 20 days (24 July2010) when i asked about card in Naraina branch they make a lot of excuses like they have to mail in my base branch or have to send the executive........

till now (27 aug2010) i have not received my card and i m suffering from last 3 months due to excuses of employee of naraina Axis bank.


ABHISHEK KUMAR

NARAINA VIHAR

NEW DELHI

[protected]

abhishek.[protected]@effortbpo.com
abhi.[protected]@gmail.com

Dear Sir

Attached herewith letter received from you on 21.08.2010, i am sorry to inform you that the outstanding is manily due to wrong interest and lare payment charges debited by you the matter is already discuss with your representative many times and already requested to cacelled the card.

As you are aware that i am frequently using this card and making timley payment for each of the statement generated by you (except for bill generated on 01.02.10) and due to oversight it was not paid on 09.03.2010 (Due date 22.02.2010).

I received the bill (dated 01.03.10) for Rs.41133.13 i discuss the matter with your representative he inform me to pay Rs.19002/- (against the bill generated for Rs.41133.13 - Rs.20000 paid on 22.02.2010 - reversal of few charges) and the same of paid on 23.03.2010 (by net banking)

When I received the bill (dated 01.04.10) Rs.22150/- including interest and late payment, i immediately contacted your representative and they informed that interest/charges not reverse at their end and i have to pay the charges so i paid the Rs.19444/- (Excl. Interest and Late payment) and informed that to cancelled the my card.

Till that date you are charging interest and late payment fees.

I M SORRY TO INFORM YOU THAT YOU ARE NOT ABLE RETAINING GOOD CUSTOMER.

WHILE APPLICATION OF FORM YOUR REPRESENTATIVE NOT INFORMING ANYTHING ABOUT THE CLAUSE 31 AS MENTIONED IN YOUR LETTER. I HAD ALREADY PAID ALL MY DUE RELATING TO PURCHASE ETC.

Hi ,
I have a approved loan from Axis bank, but the sanction period was expaired, so i want my processing fess of 20,000 rs. back as i have not availed the same.
Please help me in this regards.
I dont want a full refund but they can deduct their charges and retuen rest of my money.
In first place the processing fees charged was too high.


Rahul Gujar.
[protected].
[protected]@indiatimes.com

On 18-Aug-10 around 7:15~7:35pm, I was at ATM "shop2, PALAK/Ahmedabad"(prahladnagar). I tried to get 10,000 Rs withdraw and it was failed and still it shows 10,000 rs transaction in my account and amount was deducted.

Please help me to get my money back.

My account no is "[protected]".

See the attachment....



----- Forwarded Message ----
From: Pankaj Sahu <[protected]@yahoo.com>
To: Jhansi.[protected]@axisbank.com
Cc: Tridib.[protected]@axisbank.com; Suhas.[protected]@AXISBANK.COM; CMT.[protected]@axisbank.com; Jhansi.[protected]@axisbank.com; [protected]@axisbank.com
Sent: Wed, August 18, 2010 12:57:11 PM
Subject: Fw: CUSTOMER EMAIL - PANKAJ SAHU


Arkaprava Sinha,



Matter is Simple here, why bank convert my salary account to saving account without any information and my knowledge. You know very clearly in salary account if i not deposit the continue 3 months salary than bank closed the account.



i was also costumer of HDFC Bank, why HDFC bank closed my salary account not convert to Saving account.



Now Axis bank charged the unmaintain saving account charged in my salary account without any information and my knowledge and stop the my balance in my account.



Please release the stopped amount.



Thanks & Regards



Pankaj Sahu





----- Forwarded Message ----
From: "Jhansi.[protected]@axisbank.com" <Jhansi.[protected]@axisbank.com>
To: Pankaj Sahu <[protected]@yahoo.com>
Cc: Tridib.[protected]@axisbank.com; Suhas.[protected]@AXISBANK.COM; CMT.[protected]@axisbank.com; Jhansi.[protected]@axisbank.com
Sent: Tue, August 17, 2010 6:03:58 PM
Subject: Fw: CUSTOMER EMAIL - PANKAJ SAHU


Dear Sir,

This is with reference to your grievance regarding charges in your account No. [protected] pertaining to Sh. Pankaj Sahu..


Kindly find the details of the same.


[protected]-PANKAJ SAHU ( SBSA3 ) CUST ID[protected]
Charges From July 2007 Onwards

Period Charge_Code Volume of Transactions Value of Transactions Charges on Volume Value Price Total Price
06-2010 Quarterly Avg. Balance Charges 1 .00 750.00 .00 750.00
06-2009 No Salary Charges 1 750.00 750.00 .00 750.00






On scrutinizing your account we find there has been no salary credit in your account.

As a result after 3 continuous non credit of salary a no salary harge of Rs 750/- has been levied and your account has been migrated to SBSA3 wherin you are required to maintain an AQB of Rs 5000/-.

Afterwards also you have not maintained AQB and as a result AQB charges of Rs 750 has been levied in your account.

However we would like to intimate that as the account was not having sufficient balance to recover the charges only Rs 40 has been debited and balance Rs 1460/- is under lien and yet to be recovered.

You are requested to deposit Rs 1460/- so that the balance charges can be recovered and also intimate us in writing through your organization that now salary will be regularly credited. Only then this account can again be converted to salary account.

Please note that till the time we do not receive any such letter from you this account will remain to be SBSA3 scheme and you will be required to maintain AQB of Rs 5000/- for each quarter starting 15th of March to 14th of June and so on.

Incase of any doubts please feel free to contact the branch officials or the undersigned at the below mentioned numbers.

regards

Arkaprava Sinha
Operations Head
Jhansi Branch
[protected],2452466

Ph [protected]
----- Forwarded by Jhansi Operationshead/337/AXISBank on 17/08/2010 09:42 AM -----
Nodal Officer/RBO/002/AXISBank
16/08/2010 02:08 PM
To Jhansi Operationshead/337/[protected]@AXISBank, Jhansi Branchhead/337/[protected]@AXISBank
cc Tridib Hazra/AVP/RBO/002/[protected]@AXISBank, Suhas Ramesh Rele/JE/RBO/002/[protected]@AXISBank, CMT CO/002/[protected]@AXISBank
Subject CUSTOMER EMAIL - PANKAJ SAHU







Dear Sir/Madam,

We request your immediate intervention in resolution of the below complaint, under advice to us.

After the said case has been resolved, please send us the copy of communication send to customer via mail/letter, on basis of which we can close the case in CRMS.


In case the resolution is likely to take time, the same may clearly be indicated in your communication to the customer so that repeated reminders are avoided.

We have already registered the case from our end in New CRMS. http://10.1.6.220/CRMS_V2/login.aspx.


With warm regards

Tridib Hazra
AVP (RBO) & Nodal Officer - Grievance Redressal
AXIS Bank Ltd.

Contact: [protected]Dir)
[protected] (Mo)

-----Forwarded by Nodal Officer/RBO/002/AXISBank on 08/16/2010 02:02PM -----

To: nodal.[protected]@axisbank.com, [protected]@axisbank.com
From: Pankaj Sahu <[protected]@yahoo.com>
Date: 08/13/2010 03:47PM
cc: customer.[protected]@axisbank.com, mobile.[protected]@axisbank.com, [protected]@axisbank.com, shishir.[protected]@axisbank.com
Subject: Fw: Changing in my account'''Complain)



----- Forwarded Message ----
From: Pankaj Sahu <[protected]@yahoo.com>
To: [protected]@rbi.org.in; [protected]@rbi.org.in
Cc: axis bank <[protected]@axisbank.com>; jhansi.[protected]@axisbank.com; jhansi.[protected]@axisbank.com
Sent: Fri, August 13, 2010 2:39:05 PM
Subject: Fw: Changing in my account'''Complain)

Respected Sir,

I am submitting this E-mail for complain against to AXIS BANK LIMITED regarding Salary Cum Saving Account.
I was and will comunicating to Bank about my bank account but they are not provide the any information for Bank Charges. please accept my complain to AXIS BANK. LIMITED.

Please read the given below matter:-
1. Minimum Quarterly Balance in account (AS per Website) Rs. 5000 for Metro Cities 2500 Urban Cities
2. My account is firstly salary account not saving account becasue i never receive any correspondance in my home address.
3. They stop my amount Rs. 1452.00 near about in my account.

Account Name : PANKAJ SAHU
Account No : [protected]
Company Address : Renardet S.A. Adjacent to J. K. Hospital, J. K. Colony, Shivpuri Road, Jhansi (UP)
Permanent Address : 18-B Purani Najhai Unao gate Road Jhansi U.P.(already filled in Account Opening Form)

What is the salary accout defination & Saving account also required from bank side.

Thanking you, Waiting for your reply.


Pankaj Sahu
[protected]


----- Forwarded Message ----
From: Pankaj Sahu <[protected]@yahoo.com>
To: axis bank <[protected]@axisbank.com>
Sent: Sat, July 24, 2010 3:40:55 PM
Subject: Changing in my account


Dear Sir

I an using an account in your Jhansi Branch having account no. [protected] Name of Pankaj Sahu, you are saying i am not managing account properly from your rules and regulation because this is my Salary Account 0 Balance. In my account you entered the Lien amount Rs. 1566.72 Rs for unmaintained the Quarterly Balance Rs. 2500.00 Cr(Saving Account Rules). you had not provided any letter and passbook in my permanent address. watch the matter otherwise why make the IBRM MAIL Account

Please rectify my account otherwise i want closed my account.


Name : PANKAJ SAHU
Account No : [protected]
Company Address : Renardet S.A. Adjacent to J. K. Hospital, J. K. Colony, Shivpuri Road, Jhansi (UP)
Permanent Address : 18-B Purani Najhai Unao gate Road Jhansi U.P.(already filled in Account Opening Form)


Thanking you, Waiting for your reply.


Pankaj Sahu
[protected]






DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference

DEAR SIR
I HAVE ALREADY SEND TWO TIMES COMPLAIN ABOUT MY A/C DEBITED. SIR I MADE A TRASACTION ON 25 JULY IN JAIPUR FROM ATM O[censored]NION BANK IN JAGATPURA AMOUNT OF RS 2000 THE AMOUNT CAME OUT DUE TO SOME DELAY ATM TACKEN BACK THE AMOUNT. BUT MY A/C HAS BEEN DEBITED. I HAVE MY A/C IN AXIX BANK M.P. NAGAR BHOPAL . A/C NO [protected]. RAJPAL MEENA
MOB- [protected].

PLEASE CREDIT MY A/C AGAIN
YOURS FAITHFULLY
RAJPAL MEENA

This is Jatinder Singh Bhullar. I'm joint account holder of Axis Bank Faridkot branch ( a/c no.[protected]). I had transferred AUS 700$ from my account to commonwealth bank Sydney (account no. 10915999 BSB No. 062692 on[protected]. It is a matter of great regret and surprise that till date amount has not been credited to the beneficiary account. The Commonwealth bank is helpless stating that they dont have received any funds.Whereas, Axis Bank is stating that bank has acknowledged the receipt of funds & you must approach to the bank. Due to negligence of bank, I'm bearing the pain for no cause of mine. So, please look into the matter and arrange to credit the money in beneficiary account at the earliest.
I would like to complaint in this regard.

Thanking you,

J.S.Bhullar

SIR,

My self Parag S Deshpande, I had opened saving a/c. in Axis Bank Trimbak Naka
Branch Nashik dated[protected]. My a/c. no. [protected] and I had not receive quterly statement from last two months.
When I complete to executive she said to me
first you pay Rs. 57/- and collect it.
I also complente in tele banking executive but till date[protected]. I had not receive statement.
Sir please Take action as early as possibal
Thanking you

Dear Sir,

I am an ex-employee of Axis Bank.

I left Axis Bank in 2008. While I was an employee over there I was forcefully given a Credit Card stating reasons as "Loss to the branch where I was working".

Ever since I left the bank and shifted to my home city I reported the change in my address and phone number. I have even requested for a duplicate bill to my current address which is what is mentioned in my PAN card.

Due to bad financial condition, I wanted to repay my due amount of Rs. 22000 and close the credit card account.

On 29th January, 2010 I paid Rs.15000 and expected the card to work properly. But to my horror, I noticed that the card has been permanently deactivated.
Nevertheless, I called up the customer care department and requested for a statement od dues with charges on it.

Days passed by and I did not get any statement whatsoever on my address. Not even on my email.

6 months later, on 12th July 2010, I got a call from their Recovery Department and I was asked to pay Rs.11548 instead of an approximate amount of Rs 7000 to 7500. I was asked to repay this by 20th July, 2010 otherwise they will forward my name to CIBIL.

When I asked for the details of charges, the collection executive Mr. B Uma Mahesh abused me.
I expressed my inabilty to make such a big payment, the man asked me
"Dont you have money to survive or eat?"

I have repeatedly emailed them and asked for a reversal of charges on [protected]@axisbank.com and a full and final settlement.

However, there seems to be no responsible person to answer my questions. They are denying all the allegations and behaving like a very cheap organization.

They are calling me from unknown numbers and harassing.

Please help me out.

Saurabh Gupta
[protected]
Contact Number
[protected]

Housing loan problem due to credit card, cibil report
Dear all,

I am suresh, working in a MNC in chennai, has been facing lot of
problems regarding housing loan. but I was so much puzzled with the system that I thought getting a lottery is an easy task rather than understanding the indian
credit system.

was told that I am having a poor credit
history so my loan was declined. I asked dhfl bank to
tell me the reason atleast, but I was informed by them that its
against credit cards and they have no clue except the name of bank. I
requested them several times but they said that CIBIL report doesnt
have details. I tried to convince him that "The way credit card
companies entered and did business that was really pathetic and it was
really horrible". And it would not be a right way to judge one's
credit worthiness. We all know how credit cards were made and it was
such a fuss that consumers were finding that they had never used
credit card against which dues have accumulated to a huge account. I
contacted CIBIL and spent lot on STD as CIBIL doesnt have a chennai office. I was really surprised that I had no right to know my details
in the CIBIL. I gave them my PAN no. and other details but they simply
denied and informed me that they cant share it. I really didnt know
what card which bank etc were against me. But somehow after lot of
persuasion and visiting dhfl office I got to know the CONTROL
NUMBER. Then I was told that I was having 2-3 credit cards. One I
remember was a free card for first year, and payable for latter
period. I discontinued the card and informed on customer care but I
was told after a long time that I have huge amount to pay against that
card. Other was the one, which was misused. And on my request for
CHARGESLIPS, bank denied it stating that its against their policy. I
told them that I would make the whole payment (once they provide me
chargeslips) and fight the case against consumer court but nothing
going without chargeslips. But bank didnt settle that amount at that
time. But after a year they made the settlements. I had to make
settlements for 4 of my credit cards. I have all those papers,
settlement letter and payment slips in which it is stated that no
outstanding in my name against those banks. Needless to say that these
all were PRIVATE BANKS. There is one more credit card which is lying
with the bank itself and it also had some dues of 3-4 thousands. But
fortunately bank accepted that this credit card was never delivered to
me and its with them so they claimed that they have ZEROED that
amount. But while processing the loan I was told that I was having
problems with this card as well.
Now my question is simple, if being so much educated about banks and
internet, it is so difficult for me to understand the system and fight
for my own justice, how difficult it would be for a person who is not
familiar with banking system and internet. Once the settlement is
made, how can you state that a customer was guilty???? Settlement was
made due to disputes, and how can CIBIL state that consumer was
guilty. Then I was told by CIBIL that CIBIL report is neither positive
nor negative. But I ask RBI officials how many nationalised bank
officers have sense to analyse CIBIL report. How can a bank state
Overdue after settlement??? I think if indian consumer's credibility
is not good then i would say that private banks credibility regarding
CREDIT CARDS was horrible. If RBI had to put this CIBIL policy there
should have been a time frame like it was implemented from
2005/2006/etc. First they would have put checks on these companies for
providing credit cards than it would have implemented this policy. I
am having 2 loans at present Car loan and other personal loan both
having a good track record. But I am really sad to state that I was
forced to go to Private banks for both the loans. I WANT TO USE
NATIONALISED THINGS AS I DONT HAVE TRUST ON PRIVATE BANKS BUT I CANT.
Can anyone help me ?? Even if you have settlement letters and all
details, you just cant change the CIBIL record of yours, for the
simple reason that you need to get it cleared from BANK. Just tell me
why a private bank would do, once they have made the settlements and
extracted the money from consumers?? Had i been told regarding CIBIL I
guess I would have never settled. Its like I have paid money and still
in same place.

Now I have applied for housing loan and already paid 4 lacs from my
own pocket as an initial amount. Now I am struck with the same
problem. My loan was declined from a Nationalised bank. Though I have
provided all the papers but being a nationalised bank, officer says
that he wants to get it cleared from CIBIL. I am really very puzzled
as I dont know what to do and how to proceed??. Private banks are
ready to offer me loan but I wanna go for nationalised bank. Can any
one help me ????

Why cant individual have direct approach to CIBIL if they have letters
and everything atleast things should be updated on their requests.

Regards
suresh
[protected]

I have remitted Rs. 8500 through NEFT from Axis Bank Ltd. India Motor Circle, Ajmer A/c No. [protected] on 26/07/10 to Bank of Baroda, P.R. Marg, Ajmer IFSC BARB0AJMERX to the credit of a/c no. [protected] of Sanjay Tater vide UTR No. AXISI[protected] but amount have not yet been credited.

Dear Sir,
I feel it very much deprived of being a North easterners that none of the bank is allowing me to give housing loan. I have my own registered land in Manipur and wanted to construct a house through housing loan. I am presently working in a Government Department at Bhopal which is under the ministry of culture, Govt. of India. Even if, I am getting a handsome salary, I have been wandering for a housing loan for the last 1 and half years. Since, I am in urgent need of money, I had asked different branches of bank to my home town (Manipur) and also in different banks where I am presently posted.
Since, there is a Axis bank branch in Imphal (Manipur), I felt to contact the branch manager here at Bhopal (Bittan market Branch). Narrating all my problems to the then branch manager Mr. Mehta, I requested him for any possibility to get loan. He agreed to grant the loan and asked me to open an account in the bank. I felt very happy that at least a bank is ready to provide me loan. I took all the necessary documents desired by the bank and visited the branch at around 3.00 pm today on 27.05.10. I met the new branch manager, whom I again discuss the matter. But, to my surprise, I am told that the loan cannot be given as per the prevailing rule. I narrated all about the matter how I am given consent by the previous manager and how I was being made compel to open my account.
I am simply giving my complaint not only for being mischieved as a customer, but for playing with my sentiment by the branch. I feel it extremely unhappy to live and identified not as a citizen of India by the Banks all around but as a north easterners, who becomes a ball of a soccer player kicked from everywhere. Do I need to give a separate identity?
N.S.Singh

Hi....i want to lodge a complaint against Axis Bank Ltd. for charging hidden cost services without any intimation to me at the time of Acc. opening........
The hidden transaction is under this title:

Transaction Date : 24/07/2010
Transaction Amount : (INR)11.03
Transaction Type : DR
Transaction Description : TIP/SCG.VISA.POS.DT 210710

Dear Sir,

I am an account holder in Axis bank in Secunderabad at A.S.Rao Nagar Branch. My account number is [protected]..

I have done an online transaction of Rs.1000 on 06/07/2010 for an amount of Rs.1000 to an Andhra Bank Account number [protected] with the transaction number:- AXISI[protected].After the transaction I realised that the Andhra Bank Account to which the amount is transferred is de-activated by the bank authorities as the account was not used for a long time.I have approached Operations Manager of Axis bank.He told me tat the amount will be held at the treasury of Andhra Bank.Similarly Reply was given when i approached Andhra Bank Authorties. Kindly Help me in getting my amount back.


Regards,
Kiran
Contact No.:- [protected]
Office No.:-[protected]

sir,
i mr subhrajit majumdar axis bank a/c no [protected],laketown branch holding int debit card no [protected], on 18th august myself went 2 withdraw 15000 INR typed the same amount on the atm counter at shyamnagar
kol-55 but rec'd only 14000INR.
so could u pls inform me the right proceedure to follow regarding the above mentioned problem.

Dear Sir,

I am Shikha Shree A/C holder o[censored]r esteem BANK branch of Janak Puri New Delhi-110058,But sorry to inform to you that from15 Apr 2010 i am unable to login my i-connect...plz help me...i am putting down right login id and right password.But every time i received message "invalid password"Please suggest me what should i do now...?Please provide me valid " login and password"Because its really very become critical issue for me.

As waiting for your positive response on my below written mail id n plz feel free to contact me on mention fone no:

shikhaa.[protected]@gmail.com

contact no:[protected]

This is regarding a personal i have taken from AXIS Bank

My Query:
========
I am trying to close my loan by paying the entire amount. I went to the branch in T nagar, Chennai and they asked me for a "LOAN ACCOUNT NUMBER" which starts with PP..... i believe.

This was not provided to me when i took the loan. But the EMS gets deducted from my account every month on the 20th.

I call the USELESS CUSTOMER CARE you'll have and they say i need to have an account in axis bank to track my loan account number otherwise they cannot get the details. I called the T Nagar Loan branch and they give me the same crap.

I am at a lost stage now. Here are my details can someone send me the so called "LOAN ACCOUNT NUMBER" so i can close my loan.

Name : Darren Jacob
Loan Amt : 125000
Email Address: [protected]@gmail.com.

If anyone can help me please check and let me know and send me an email if you need any further details.

Dear Sir / Medam,

I, Abdul Wahab Pathan A/c No.[protected] with Canara Bank, Nehru Nagar Branch,
maine Axis Bank ke ATM Machine Nehru nagar kurla (East) se Rs. 8000/- withdraw kiye the paranto mujhe shirf Rs. 100 ke 20 note = Rs. 2000/- hi mile hain Date 26/06/2010 Time 23:00 p.m.
slip bhi nahi mili waha koi secruity gard bhi nahi tha, dosre ATM machine check kiya to mere
A/C. se Rs. 8000/- debit ho choke the, maine turant NEHRU NAGAR POLICE STATION mai compleint kardi, waha mujse pailehi 2 logoki or complaint thi, SAME ATM, SAME PROBLEM


My contact No. +91 [protected] [protected]@yahoo.com

Regards,


ABDUL WAHAB PATHAN

I tried to withdraw Rs.8000 from above ATM at 9.45PM on 13/7/2010 but the money did not come .Then thinking that ATM might not be havung enough money I tried to withdraw Rs3000.but again money did not come out.When I checked balance Rs.8000 were deducted from my account.
My Debit Card no is[protected] of Canara Bank Daryaganj Delhi Branch.
My S.B account no is[protected] of Canara Bank.
So it is requested to credit my account with Rs.8000 immediately
Thanking you
D.Bhatnagar
[protected]

Hi,

I have had personal loan with axis bank long time ago, in fact i was uable to pay the same for six months, hence i had ended up doing a settlement for the same, in sept 2009, i was promised to be given the noc in october, however they provided a settlement letter stating that the loan is settled, now after that incident they still sent the cheques in my a/c i went personally however as i dint get a good response i turned nasty, where in they promised another letter which i had received in january, but still they pst in the cheques into my account as well as the agency guys call and follow up. What do i need to do for the same please help.

Thanks