[Resolved]  Axisbank.com — Incorrect Late payment charges charged

Address:

Bangalore, Karnataka

Dear Sir/Madam
I have been charged with incorrect Credit card Late payment charges & service charges.
I have not received any bills from past 4 months, in spite of that i have made the payment for which i have used the card. However still i have been charged with late payment charges.
When i wrote to bank about the same inquiring about the late payment charges & bills not received, i received a response stating that bills have been delivered to my postal address to a security person.
When I checked with bank with the below question
Why my personnel credit card bill is handed over to third person ? Why bank doesn't maintain the Customer information integrity ? Don t you think this is not correct. as per the companies act 1951(C) Customer information related to the Payment should be confidential. One can not hand over my bill to a third person with out my permission.
For this, the bank response was courier guy was not allowed to enter in the office, however for the same address i received Axis bank credit card at first time, and that time also it was the courier service from which i have received your credit card with duly signed in.
why you people are not following the same procedure in delivering the bill.
Hence i request you to kindly provide me the justice on the following points
1) My personnel credit card bill is handed over to third person ? And the Axis bank doesn't maintain the Customer information integrity ? as per the companies act 1951(C) Customer information related to the Payment should be confidential. One can not hand over my bill to a third person with out my permission.
2) Why i have not been informed from bank side or from the courier company about the Bill delivery.

And also what ever the late payment charges & service tax which has been charged should be reversed.