Bag It Today - Cancellation of order and Refund of money
abhishek540 on Feb 15, 2013
My name is Abhishek Kumar Rai. on 6th of Dec-2012 I got a call from a Executive (as per him his name was Sachin Srivastava Mobile no-8826488638 from which I got the call) of Bag it today that they have taken out some lottery for entire india and chosen 10 names whom they want to give some promotional offer and according to him my name was there (Since I had made few purchases from bag it today in previous times) then he said that for claiming your offer you need to do 2 transactions (2 holiday packages each costing 5998/-Rs 2Night 3Days holiday) and according to that person with this 2 Holiday packages I was supposed to get 1 Blackberry Bold 2 mobile and 1 Dell 15R Laptop free.
It was quite attracting offer so I got into his trap. I made the purchases of two holiday packages (Order ID : 1018242571 & Order ID:1018242579 each costing 5998/-Rs)
then after the transaction I got a call ( stating to be confirmation call from Bag it today), the lady told me that I have made purchase of 2 holiday packages and with that I am getting a sunglass free then I said to her that according to the sales executive I am supposed to get 1 Blackberry bold 2 and 1 Dell 15R laptop. then she refused that this kind of offer is not there.
she told that Sir,Plz finally tell me whether you want this order or not. I said her to call me back after an hour so that in between I will speak to that Sales Executive. again I called up that sales executive, he said that this offer is there only for the 10 names which came out from the lottery and my name is there so this offer also applies to me.
after around 1 hr the confirmation lady called me then I said to her that your executive was telling That the offer is there for me.She said that this was not a right information then I took that sales executive in conference with that lady. there he said that as I had given him few referral names I would be getting that offer. and then he disconnected the call.
again the lady said that there is no guaranty that I get those Prizes, I would get those prizes only if the people reffered by me make some purchases from bag it today. Then I said to her to cancell the order since I was not interested in this kind of dealing.
That lady disconnected the call after saying that I would be getting a call within 48Hrs from bag it today confirming cancellation of orders.
I waited till next three days But I didnt get any call from bag it today.Then I called up Bag itToday Customer Care and enquired about the status of the orders (I have the full audio clip of my discussion at that time with the executive where he confirmed that order was not under process and took a request to cancell the order, If it is required I can give that audio clip to you). The executive told me that the Orders are not under process since they have not been confirmed by confirmation department. Even then also I told to that Executive to cancell the order and he raised a request for cancellation. after two days of this I got a mail and SMS stating that My Order has been dispatched and dispatch details were given.
I returned the delivery and it was received back at their warehouse after few days.
now I am asking the refund of my money But Bag It Today is telling that refund is not possible, I have to make some purchase of that money from Bag it Today That is the only option.
It has been nearly 3 months I want my money back, please help me Out.
My mobile no is 9972411002 and E-mail is firstname.lastname@example.org
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