Bagit Today — Refund of entire amount

Address:

Maharashtra

I got a promotional call from Anjali Sharma (later addressed herself as Anjali Desai) from Bagittoday on 24 August 2011 explaining about the Bagittoday promotional offer for Holiday package. Few days later, I approached Bagittoday for the holiday package and then they showed me a very rosy picture which would induce any individual to buy this product.

After several conversations, I bought the packages on the above mentioned dates. Before buying the packages, I had clearly mentioned my intention for buying this package and they had mentioned that this would fit my requirement. I actually wanted to go to GOA with my friends from Nov 12, 2011 till Nov 19, 2011, which was clearly intimated to them and they said that buying this three packages would serve the purpose. I have been getting almost four to five calls daily from Anjali at Bagittoday convincing me to buy the packages. Once I bought the packages, I stopped receiving calls and updates from Bagittoday. They had also provided me with a mobile no. – [protected], which nobody answered and even if somebody answered there was no assistance provided. This mobile number belongs to Mr. Manish Sharma (who introduced himself as a Manager at Bagitoday). However later this turned out to be a common phone for all the customer care executives, as every time I called them it used be a new person picking up the phone.

I was also promised to provide assistance in filling up the form, however I had to fill it myself as there was no response calling on the above mentioned mobile number.

As mentioned in the order form, I had couriered the three packages on 24 September 2011 to the below mentioned address. The courier package included 3 demand drafts of Rs. 750 each along with the three invoice copies and order forms. The printscreens evincing the delivery of the courier at the office on 27 September 2011 has been attached.



Affordable Sales Promotions Pvt. Ltd.

Mail Stop # 1023, SkyLoft Business Suites,

1st floor, Advant Navis Business Park # 7,

Sector 142, Expressway,Noida-201301,

Uttar Pradesh, India.



As the courier had reached the destination, I started following up for my booking. Suchit, an executive from Bookmyholiday said that my forms have not yet reached their hands. Hence, he requested me to send all the details via email. Upon review of my forms, he said that the forms are wrongly filled and I need to send revised forms. Upon receipt of the revised forms, he said that my three forms cannot be considered together as this would be termed as GROUP BOOKING. However, during all the confirmation calls I received for the three orders I had clearly SPECIFIED my purpose and they all assured that I can use my three packages simultaneously for the same destination.

In order to understand the reason why my couriers have not reached their office, I called on the mobile number of the person who accepted the couriers at Affordable sales, which was entered on the courier company’s tracking website. The person confirmed that the couriers are in her custody and nobody has yet collected it from her. Another shocking news was that the Affordable Sales office has been shifted and this address is just for receiving couriers.

I understand that I have written a quite a lot of things above, but this is the whole thing which has happened with me. After much argument I got my 21K back but they are refusing to part with the DD amount. The amount of Rs.2250 is not that big amount but it is hard earned money which is wasted without any return on it.

In spite of all this drama, I'm still receiving calls for their other promotional offers. The funniest part is that they don't even know that I got my 21k back. What a wonderful database structure they have?