BagItToday — wrongly specified featured LG mobile sold

Address:

Gujarat

i had purchased lg kf 240 on the website of bagittoday.com on 4th jan 2011 as per featured specified on their site as touchscreen and 3 mp camera and 3 inch screen (have saved the link page with the specification), but i received that mobile one month late .ie. on 6th feb 2011 and with no touchscreen feature and only 2mp camera with 2 inch screen instead and that too same displayed model in white colour.
from then on i am being calling them on [protected] and also emailing them with all the details and attachment as asked by them but no response was noticed from there side.
then one day i able to talk to Mr. Pankaj (who claims to be senior most executive) and as per said by him i again mailed back the details and in response got mail to let them know where was the scheme or link i purchased the mobile.
i call and again wanted to talk to pankaj but they told to call me back which they didnt and atleast i called them 10-15 times between 6 to 19 feb, but to my surprise they were least concern of my complaint.
now again i got mail asking me to return the mobile, i call them asking for pankaj and when i told him about this he told me this is company policy and they will return my money in 15-20 days after reaching the mobile back to them, but i ask them to give me as per specified mobile of lg kf240 but he said first you return us the mobile and then we would see,
i told then that i would make a complaint to consumer forum and for this pankej told to go forward and didnt gave me his senior email nos. or phone nos.
also i told him in this way you suffer your customer as i make full payment and for 45 days i am being not able to get as per specified mobile and just say sorry and not even make an intent to correct your problem by sending the correct mobile and then taking the wrong one.
my complain nos. with them are 34837 by deepika on 6th feb., 42432 and 51823 by pravin kumar on 18th feb.
and my order no. is [protected]