[Resolved]  BagItToday — Order Not Received

I have placed an order on 25 may 2010 to bagittoday . The payment was already paid same day through my credit card. It is very unfortunate, still I have not received my order. and no one respond properly. I called the coustomer care no [protected] and discussd. they rqueste me to give me more time after one month.

REgards

upendra

I am currently in a similar situation. I made the online booking when i received a Threesome offer of one year subscription of India today, Business today and Readers Digest with Rs 1999. I made the payment online using my Credit Card. I called them up after 10 days to inquire the status and to my surpirze they said that they have dont have the system updated. I have the mail from them stating my order ID[protected]. I mailed them and called them but still the usual answers. We will update it and let you know. I have made the call today and asked them to process it urgently.

This would be my last transaction with India today. i am fed up

BagItToday — Not clearing the matter for by refunding my money

Respected Sir,

In month of April - 2010, I have received one call from India Today book club / BagitToday. They describe me one product named Samsung Omnia Pro Cell phone with some free gifts of around 30000/- Rs. and entire package cost was around 15500/- Rs. for which I had paid them through my Citi bank credit card. After 15 days I inquired about my ordered product dispatch status and at that time they asked me about another address as my actual address is out of their courier service area. So I gave them my friends address. They assured me to reach my product within 5 working days. But unfortunately this time again they fail to send my product.

After 10 days of last conversation again I asked about my product dispatch status and this time they apologize as the ordered product was out of stock and request me to keep patience for again 10-15 days. But this time I instructed them to cancel my order and refund my money.

Here again they had requested me but I was very firm and instructed them to refund my money. After again 10 days they call me for confirmation of my order cancellation and this time I instructed them to do it as early as possible. But up to today they had not refunded my money.

I have all the copy of my entire conversation in my mail account. My Membership number with this club is ITBC09138671.

Please do needful and guide me accordingly.

Thanks and Regards,

Sundeep Kiklawala

BagItToday — Product delivery not received

I have placed an order for Reebok material (Shoes, track suit, goggle, watch etc.) worth of Rs. 3298/- on 13-Jun-2010 as per your advertisement published in the reputed daily newspaper using my credit card. The booking ID is[protected].
I haven't received the delivery yet. 2-3 times I have contacted your customer care but getting the same answer that they are not able to trace the order because the order is not updated / punched in their system and please wait for some time. I have also requested to connect me to their Sr. Manager but got an answer that he is busy in handling some other customer and he will call me with in 10 mins but till now I haven't received any call.
I have also logged two complaints with your customer care center. The complaint numbers are - 542176 dated 29-Jun-10 and 723566 dated 12-Jul-10 but it seems that you don't have any system in place to handle your business and to take care of your customer so I am loosing a faith in your organisation. Please consider this as an escalation and handle it with the highest priority as I have already made a payment in advance.

I hope you will understand the the seriousness of this message and deliver the ordered items ASAP.

[protected][protected]
I have already sent you this mail on [protected]@indiatodaybookclub.com but didn't receive any reply. So I have published it on consumer complaints site 4 days back still no reply. Your organisation seems to be a big fraud. If I didn't get any reply by Monday, I will take next action.

[protected][protected][protected][protected][protected][protected][protected]
Dear Sir,

We have checked details of your order & we have not received payment against booking id[protected], requested you to please provide your credit card statement so that we can do the needful.


Thanks & Regards,
Mukul Rajpal
Bag It Today
[protected][protected][protected]
Hello Mukul,
This is a great shock for me because I have already paid Rs. 3298/- to the credit card company.
You may find the transaction details of my credit card statement in the attached screenshot. I can not share the complete credit card statement because of safety purpose.
I hope, now you will not give any other excuse and deliver my material as early as possible.

Thanks,
Sanjay

[protected][protected][protected][protected][protected][protected][protected]
Dear Sir,

Please provide your credit card 16 digit number & auth code so that we can do the needful.


Thanks & Regards,
Mukul Rajpal
Bag It Today
[protected][protected][protected][protected][protected][protected][protected]
Hello Mukul, Balkrishnan,

I spoke with the card company and they are saying that the transaction number appearing in the monthly statement of the credit is enough to prove that the transaction amount is paid to bagittoday. They have also advised not to share the credit card 16 digit number and auth code with anybody which you are asking for.

Now please send my ordered material as early as possible without asking any question becasue you have already received my payment.
This is rediculous !!!

Sanjay
[protected][protected][protected][protected][protected][protected][protected]

http://consumergrievance.com/icrpc.org.success.htm

There is in Indian government site, where consumers can submit complaints.

http://business.gov.in/consumer_rights/consumer_complaints.php

TO WHOMSOEVER IT MAY CONCERN

I have already sent my credit card statement 2 months back and my auth code 1 month back but regret to say that there is no response from your side.
I have also sent couple of mails to following IDs-

mailme <[protected]@indiatodaybookclub.com>, <[protected]@indiatodaybookclub.com>, <[protected]@bagittoday.com>, "[protected]@intoday.com" <[protected]@intoday.com>, "sunil.[protected]@intoday.com" <sunil.[protected]@intoday.com>, "[protected]@intoday.com" <[protected]@intoday.com>

but nobody turn up.

I have called up your so called Customer care for more than 20 times but nobody is really there to take care of the customer.
Overall very horrible experience !!!

I am again giving my details as follows -

Order ID[protected] dated 13-Jun-2010 (It is pending from last 3.5 months !) for Rs. 3298 through credit card.

Order Details -
Reebok Style Kit (PFA the image file for more clarification)
Reebok Goggle,
Reebok Shoes = Size 09
Reebok Classic Watch
Reebok Play Dry Fabric T-Shirt = Size 42
Reebok Bag
Reebok Socks as I have made my payment with the credit card

I would like to make humble request to you to please look into this issue to get it resolved ASAP.
You can call me on [protected] if you need any further information.

Thanks

BagItToday — Order fully not completed..

Hi Bag It Today.Team,

When I enter the unique code in "www.bookstoday.in/promos.htm" Still it says wrong entry.. what should i do.. whether Shall I go to consumer forum or u r gonna resolved this issue..

Thanks
Abhijit Raj

OGA[protected] and booking id[protected].

Many Thanks to bag it today team ... now my unique code is activated...
-Abhijit raj

BagItToday — PARCEL NOT RECEIVED

COURRIER NOT RECD
YOUR CONSIGNMENT NO.[protected] DESPATCHED FROM DELHI ON 2/11/2010 IS NOT YET RECEIVED TILL 11TH NOV. I HAVE CONTACTED YOUR NASIK OFFICE AND THEY HAVE ASKED ME TO COLLECT IT AS THEIR DELIVERY BOY IS NOT AVAILABLE. LAST 3 DAYS I AM CONTINUOUSLY CONTACTING THEM.

VERY BAD EXPERIENCE WITH AREMEX COURRIER . I WILL NEVER SUGGEST ANYONE TO USE THIS COURRIER IN MY LIFE.

THANKS.

VARGHESE

BagItToday — COURRIER NOT RECD

YOUR CONSIGNMENT NO.[protected] DESPATCHED FROM DELHI ON 2/11/2010 IS NOT YET RECEIVED TILL 11TH NOV. I HAVE CONTACTED YOUR NASIK OFFICE AND THEY HAVE ASKED ME TO COLLECT IT AS THEIR DELIVERY BOY IS NOT AVAILABLE. LAST 3 DAYS I AM CONTINUOUSLY CONTACTING THEM.

VERY BAD EXPERIENCE WITH AREMEX COURRIER . I WILL NEVER SUGGEST ANYONE TO USE THIS COURRIER IN MY LIFE.

THANKS.

VARGHESE

STILL COURRIER NOT RECD

YOUR ORDER NO.OGA[protected] REF.NO.[protected] DESPATCHED ON 40401 BY ARAMEX[protected] FROM DELHI ON 28/10/2010 IT'S NOT RECEIVED STILL

VERY BAD EXPERIENCE WITH AREMEX COURRIER SERVICE IS VERY BED THEN POSTAL SERVICE

THANKS.

T.F.KHAN

The worst service i have ever seen. I totally agree.
I placed an order and paid through credit card. After 2 months of complaining and mailing, i am informed that order is out of stock. and then i have to raise a request of cancellation to refund my amount. which will be done in 21 days. What a ridiculous service.!!!...
I advice no one to oder from Bag It Today...

BagItToday — Did not receive the order

I had ordered MTV Sun glasses on 17/Nov/2010, still I haven’t received the order.
The order number is[protected]. when ever i tried calling up them the IVR does not work. I have even sent mail to BagitToday customer care. No resonse from them.

BagItToday — non receipt of free gift

I am not in receipt of free gift since 01 month from bagittoday vide order no. [protected]. I have submitted handling charges Rs 499/- . My mob. no. [protected] and e-mail is [protected]@yahoo.com.

I am not in receipt of free gift since 01 month from bagittoday vide order no. [protected]. I have submitted handling charges Rs 499/- . My mob. no. [protected] and e-mail is [protected]@yahoo.com. SANJAY KUMAR VERMA

BagItToday — cancellation of the order....order id is 1000349160

my order id is [protected].product was reebok wrist watch.
i sent multiple emails to cancel my order,but there is not even a single feedback i recieved from them.
there is no option to cancel the order before confirmation.
also there is no option to delete the account on bagittoday.com

its reallly bad, these sites are exploiting the consumers...
if necessary steps would not taken...there will be mass corruption...
please take action as soon as possible...
contact mr. advocate.[protected]

Booked a wallet on bagittoday. Its been more than a month and not a word from them. No replies to my numerous emails. There customer care phone is always busy!!

Sure this is a scam. Please be away from "bagittoday" offers...