[Resolved]  Bajaj Auto Ltd — Chain Socket Damage

Sir/ Madm
I have purchased a Pulser 220 on January 2010 and the chain socket damaged with in 5000Klm and I complainted the fact to Bajaj Ltd, copy of mail as follows...


My name is Prasanth ,Iam working in Kerala Agriculture University College of Agriculture Vellayani and settled Thiruvananthapuram from January onwards . Iam using bajaj 2 wheeler more than 14 years , first I owned a 4S Champian then Pulser 150 then Pulsar180 and now using Pulsar 220 (Naked street fighter) (Engine Number of vehicle is GBSK 33065,and Registration Number is KL01 AX 2710)and Iam satisfied with Road grip and performance of the vehicle. In my office more than 50 Pulsar are using three person using Pulsar 220 the same colour of mine with my recommendation , and running smoothly with out any problem. But unfortunately my chain socket damaged even at 4000 klm. itself and now free services are over and I serviced one paid service last week at Neyyatinkara . I am well satisfied with the servicing of Mr. Rajesh automobile technician at Bajaj service station at Neyyatinkara ,now he says that it is better to replace the Chain socket .The exhaust sound of bike was changed. I think it is due to manufacturing defect of my bike. Being a Govt servant I use my bike only for to and fro journey to my office and house and I strongly says that it not due to my fault .

As a long time customer of Bajaj Bikes kindly note my suggestion for better performance and Production of Bajaj bikes in future. The load of decompression ratio of Bajaj Bikes(especially Pulsar) even if the vehicle is at 100kmph while accelerator releases the straining load comes to chain socket and chain more than any other bikes in India ,and I think the designing of socket is that to get quick acceleration which makes it fastest Indian bikes which the output power is uncomfortable on Indian Roads ,In my openian why cant design two or three kinds of sockets which suit for sports bike and other bikes separately and delivery on option .

We are all much trust with Bajaj Auto limited while considering safety and riding comfort , Please consider my problem genuinely and make necessary action in this regard and arrangement to replace the chain socket damaged not due to my fault.


..... after two days a Customer care officer contacted me and take a coaching class about chain socket says that it is due to customer's fault that periodical service with every 500 Klm was required for chain socket ( Cleaning and spraying of some chemical ) as the chain of Pulsar220 is new technology of Bajaj actually I dont know the same . The custemer was un aware of the new technology ,and they have not intimated for the same while at the time of delevery. I think to avoid free servicing every 500 Klm up to 7500 klm is the reason for hiding this matter.
I Serviced m bike at Autherisded service station Neyyatinkara But Now they says that The station was not trained for bikes greter than 180 cc which is un aware to the me. They wont give value of customers money and satisfaction. Any way in futureI will fear to purchase Bajaj bike from Trivandrum.

Bajaj Provides 30,000 klm guarantee for engine . But due to these reasons I think that they wont give guarantee for any customer and value for customers feedback and satisfaction.
Please consider my request and take necessary action in this regard for avoiding these kind cheating of customers in future

Thanking you
Yours Faithfully
Prasanth