[Resolved]  Bajaj Electrical — Avoid Bajaj Electrical

Address:

Ghaziabad, Uttar Pradesh

I have been very upset with the way Bajaj Electrical handle their customers.

I have had two geysers from bajaj for the past one odd year and already I have had to replace the body of both of them and also the heating element as well as the thermostat for both. This makes me understand that the quality of Bajaj's products are not upto standard.

What tops it now is that in spite of making several complaints to Bajaj Geyser call centre, on 12 Dec 2012 vide # 1966192 and again on 18 Dec to remind, 25th Dec again to remind and one final on 27th dec when they gave a new complaint number since the old one was cancelled due to time vide # 2023272. The repair is still not carried out.

Although both the geysers are in warranty, we had to get one geyser repaired from a local vendor by paying money from our pocket due to the urgency in this cold weather.

On 27th Dec I was given the name of Area Manager Mr Shashi Ranjan- who's number is [protected] /[protected] who I called and was told that he is apologetic and service will be carried out today itself. He also gave me the contact number of some S R agency (Sarvesh) who does the service for Bajaj[protected] / [protected].

S R agency has been very difficult to get on phone and whenever they pickup their technician ( [protected] ) says will come in 1hr. To my surprise that 1 hour has not come in the last three days. Since yesterday he has been not receiving calls and immediately when I called from another number he picked up and said today is holiday and refused to give his name for a complaint against him and was also abusive.

You know with the cold wave in delhi, what does a non operational geyser mean for the past 18 days.

This shows that not only Bajaj's products are sub standard but also they know it and has a similar after sales service staff who is totally useless and irresponsible.

Rahul [protected]