[Resolved]  Bajaj Electricals - Wx9 Wet Grinder — Non functioning of New Grinder, poor service backup

Address:

Central Delhi, Delhi

Dear Sir,
I had bought a Bajaj Wet Grinder (WX9) from the Defence CSD canteen of Air Force, Subroto Park in Feb 2011. During the first usage only, the grinder stopped to function. I had given the complaint on 22 Mar 2011, after getting the Customer support No with much difficulty. Complaint No 50397.
One week later after much prodding the rep came and he said a part is missing and he will bring it in 2-3 days and replace it. Till date he is yet to turn up after more than a month and nearly after 2 months of buying the product, I am not able to use it.
What is more appalling is , after having spent so much of time speaking to many service managers of the firm who are located at Delhi, and after getting so many deadline and false promises of replacement of the piece, still there is no respite.
At times they do not even attend their mobiles, even after everyone of them taking my mob no and promise to give me a feedback in one hour.
More than the poor service, it is the attitude of the staff and the firm which is disgusting. I need to claim compensation for the many man hours I had wasted on them and the irritation they had given me esp in this stressful environment. Kindly help me in lodging a complain in the consumer court and claim compensation for deficiency in their services.