[Resolved]  Bajaj Finance Ltd — Bajaj Finance really frustrating :(

Hi All,

My frustration forced me to write here.....

The communication between Bajaj employees is worst, don't know on whom we should believe, because everybody gives u different solution. I don't know if writing here will help me anyway but being an IT guy i have a trust on complaint forums.

I was working in Nasik with one of the IT company and my salary account was with HDFC Bank, everything was going well with my Bajaj Finance EMIs. Then I have joined a new company in Pune, salary account changed to ICICI, from my login on Bajaj finance website I emailed their support, please assist me with the change in Bank for remaining ECS or tell me any other way to pay. No reply to my mail, as usual i went to nasik on weekend. I thought i will go to Bajaj office and pay current EMI by cash, but they were not accepting my cash there, they told me any of our collection agent will come to your place and will take the cash. As the EMI date was on the same day i tried convincing them to take this EMI at least, they told me not to worry, they will not charge me any extra charges. No agent came on the next day, i received a call after a week that one of my EMI is due, I have explained her my issue and i found her very supportive on call. The lady told me that the collection agent will call u and will collect EMIs accordingly for all remaining months. I was very happy, my mom took the agents contact number when he came to collect the EMI.

TRUST ME I HAVE WRITTEN A TESTIMONIAL ON BAJAJ WEBSITE THAT I AM HEPPY WITH THEIR SUPPORT. lol !!!!!!

Every month on the 1st - 2nd we were calling the agent, the due date was 5th. Every time different agent was coming, they were very calm and respectful with my parents. They never came on time, they came on 10th-15th of every month to collect the EMI. They gave us the invoices of all the EMIs, i have all of them with me.

Same way, we have paid all the EMIs, though they were taking cash from me, at the same time they were showing the cheques to the bank and bank was charging me the bouncing charges. I never complained for it as after paying 3-4 bouncing charges my balance in HDFC got zero.
AT THE TIME OF LAST EMI THE COLLECTION AGENT CALCULATED ALL THE PENALTY CHARGES AND ASKED FOR IT, I GOT SHOCKED. None of the collection agent asked for the penalty charges before, for any cash payment, then how come he is asking at the time of last payment? I said no i will not pay, so he took only the EMI amount. I have asked him if we call u to collect the EMI on 1st - 2nd of every month, then why u came after 10th ? and if this way, i was getting extra charged then why didn't they informed me before, i would have closed the loan immediately, as the due amount was only[protected] INR ? No answer from him.

Though I have paid all the EMIs, started receiving calls from Bajaj collection department to pay the penalty they were calling on my land-line number, my parents were/are deadly frustrated

I have written an email to bajaj, they were/are very slow in responding emails. Last reply from them was on 30th March, the reply was as follows :
[protected]
From: Grievance Redressal Team <[protected]@bajajfinserv.in>
Date: Fri, Mar 30, 2012 at 5:53 PM
Subject: RE: Need your assistance
To: chetan sonar <[protected]@gmail.com>

Dear Sir,
We regret the inconvenience caused to you.
With reference to your loan account number 4070CD00017614, we request you allow us 3-4 days to resolve your query.
Assure you our best services always.

Thanks & Regards,
Grievance Redressal Team
Bajaj Finserv Lending.
Bajaj Finance Ltd
[protected]--


I was keep receiving the calls from bajaj collection dept, every month i was telling them that i am communicating with them on emails, but no use.

2 weeks back i have received a call from Bajaj head Mr. Amit Sharma from Nasik, I have a confusion about the name but i am 90% sure. As i had forwarded all the emails to Nasik branch members so he had already gone through all of the emails. He has accepted that, this is not at all my fault but he was convincing me for 30 mins to pay at least the partial amount from the penalty so then he would be able to close my case. I said OK no issues, the penalty was 1750 INR, he asked me to pay 1000 INR, I PAID on the same day he called me, as usual he sent one of the agent to my home and gave my parents the last paid invoice, mentioned "FULL and FINAL EMI" on the receipt. Mr. Amit told me that i should get the NOC in 2 weeks.

Now guess what, I have started receiving calls from Bajaj collection department to pay 750 INR. I told them that they only convinced me to pay 1000 INR and now why r then called me again. They are simply saying, who the hell called u to pay partial amount, though the final receipt has mentioned that its final, still they are asking me 750 INR.

I am re grating why i PAID those 1000 INR

My questions to BAJAJ MGMT are as follows :
1) Why did you still kept on presenting the cheques once you got the EMI in cash?

2) Why did your collection person came 5 to 10 days beyond the due date of the EMIs in-spite of my foll ups.

3) Why the agent not asked for the penalty at the same time while collecting the amount for the respected month ? He has not mentioned or ticked the penalty option in the receipt.

4) How will I know that my cash payment is charging me penalties ? and i will have to pay it at last ?

5) Now, though ur Bajaj employee accepted ur fault and took partial penalty from me, promised me that the loan is closed and will receive the NOC in 2 weeks. Why I am receiving the calls for the outstanding ?

The last EMI collection agent name was Sunil [protected] sent my Mr Amit. I m calling him since last 4 days and he is not even giving me Mr. Amit Sharma's contact number.

I have all the proofs, EMI receipts, mail screenshots with me.
I need the complete justification on above questions. Paying 750 INR is not at all a big deal for me, but i will fight for this injustice. U can take my feedback from other banks LIC, ICICI, CITI FINANCE, 100% EMIs were/are on time. This is the only case with BAJAJ.

Not able to attache the mail here. My LOAN number is 4070CD00017614.


Regards,
Chetan Sonar
Mob : [protected]