Problem in Getting bike repaired - Bajaj
Myself Priyank Shah. I have bike Platina GJ1 JM 6917.
I had accident on dated 5th March 10 and i gave my bike to Manan Bajaj (Nr Bhumi Party Plot, Sola road, Nr A.E.C Zonal Office, Naranpura, Ahmedabad) on 6th March for service and repair.
I had accidential Insurance and surveor has visite bike on dated 8th March.It has been almost 21 days & I am constantly asking for bike but still i am getting only one answer that "We have not received parts from Bajaj Pune". This answer given very negative feedback.
After that i gave compalain to Bajaj Customer care on mail on Sat 20th in the morning. But they didnt reply me so i called them on monday.On monday they consider my complain and gave me complain number and told me that they will contact me within 24 to 48 working hours (1 day working hours are 8 so it will be 3 to 6 days).
Even after two day i didn't get any call/msg/progress on my complain.
So i called again on Wed 24th. They also give me same answer that your complain is in progress and our representative will contact you.
Till today ( 26th March) i have not received any call/msg from Bajaj.
Interesting thing is that when i called today afternoon they told me your complain is in progress but still i forward your complain again and they will contact me within 24 to 48 working hours (1 day working hours are 8 so it will be 3 to 6 days) for the answer "WHY THEY HAVE NOT GIVEN RESPONCE". So agin for 3 to 6 days i have to wait for their answer that why they didnt give me response. So it may be that my original complain remain there only.
It shows that they are highely careless for customer. 3 to 6 days to give response is not at all a good time.
I am very dissapoiting from Bajaj.
Thanks & Regards.