This is regarding the complaint of BAJAJ _ PULSAR -150 DTSi DL -8S -AU-6652. I bought it on 18th June 2010. Earlier to this I was using same BAJAJ – PULSAR- 150 (old Model round Head Light) during 2003 to 18Th June 2010.
Problem came after my Third free service (After running 9800 Kilometers). I went to BAGGA LINK (Rithala, New Delhi) Service Center and complaint about noise in Bike. I was told that timing chain is creating this noise, so either it would be replaced or it would be set right and roughly estimate of Rs 550 was told to me. I agreed for the same and handed over the bike to service center. As per the practice I was given time in evening to take back the bike. I went in the evening (Mean while no call was made to me for anything) and was advised to replace the timing chain in next service, I asked whether it would create any problem till that time, I was told no problem I may continue till next service. On faith of PULSAR I came back with my bike.
After running roughly 500-600 Kilometers suddenly bike stopped with noise and didn’t worked again. The time was 7 PM in night and I had to catch I repair shop for this, because it was late evening and I was in a remote place. After checking it was found that timing chain (its supporting part) was broken, Piston valves got tilted and there was no way to move ahead. Mean I had to get it repair instantly. Finally after 3-4 hours it was set right and I was left with lost confidence in BAJAJ-PULSAR which I had for last 7 years.
The conclusion is that :
1. NEW BAJAJ PULSAR MODEL is inferior to the older version as no body could believe that timing chain may get non functioning / DAMAGE after 10,000 Km.
OR
2. Service centre people have not done their work properly. Had it been replaced in third service I would have not faced this problem. This may be due to the pressure of doing number of bikes in a day so they did not bother to replace this, what ever may be the problem to the customer. (The copy of third service attached for your kind reference where Timing chain replacement was advised. If they could have replaced it I was not having any objection , who would take risk to continue with defective timing chain to suffer?)
Finally I know in advance that BAJAJ is not going to bother for one bike complaint, but If I am right , design of new BIKE and services of service centers are like this it may not be good sign for BAJAJ in coming future.
With no hope and regards
Shekhar Agarwal
Mobile : [protected]
ROHINI
NEW DELHI
[protected]@yahoo.com
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