[Resolved]  Bantia Furniture, Hyderabad — Horrible customer service

Shopping at Bantia furniture was one my worst experiences. I was lured into the shop by huge showroom area. But you can make out the difference the moment you step into the showroom. You distinctly get the feel of a government run showroom as the staff don’t show any interest in customers. Even the supervisors are also as dud as the sales staff. I took some furniture for my sons birthday and paid the entire amount. They promised me that the furniture will be delivered to my residence and gave contact of one delivery person by name Vijay/Ramesh. When the furniture did not come even after 4 days I called up the given numbers and was amazed to get a crude response. I escalated this behavior to one manager Arshad, who promised that the furniture will be deliverd the next day evening. But I should have understood their false promise, as the furniture never got delivered even after 10 days. Then when I wanted to speak to the owner/proprietor, Arshad said I need to come when ever they are there in the show room and said he cant give their numbers. During the entire episode it was only I who was calling them, they never had the courtesy to call and inform the customer about any update/change in plan etc.

I was finally forced to visit the showroom to sort out the matter. You need to see it to believe it the way they treat customer once the sale is thru. They were speaking as if I owed them some money and it was my fate that I went to their showroom.

Since I was completely dissatisfied by their service and commitment level, I asked them to cancel the order and refund the money. Believe me I was made to look stupid for asking refund. I was made to run at lease 10 times to their shop to get the refund. The best part is even after two weeks I have still not got my refund.

God bless this showroom
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Aug 14, 2020
Complaint marked as Resolved 
Sep 29, 2014
bantia's response
Sep 29, 2014
bantia's response
Hi All, Further to the above review or reviews i Amith Bantia (director marketing/sales) sincerely apologies for the inconvenience , i have taken all the points into consideration and i have taken necessary actions against the entire channel , i now promise to have good customer service and good customer relationship which was already their but in some cases i found missing i will take it seriously and see that it never repeats again, moreover we are planning to have a separate team to CRM and CS where in future the things can flow smoothly. Thanks & Regards, Amith Bantia.
Complaint comments 

Comments

This is true . i was lured by the advertisement and the showroom. I have placed an order on 28th May 2016 for a cot by paying 21500/- in their Kukatpally show room vide order no.4819. Till date this cot was not delivered depsite of several reminders after expiry of 10 days time given by them. I have been continuosly following up with them.. Every time i get false information and false promises. Their phone nos. will not work. we have to take some contact no. from their head office . I ws given another TWO days time to either to sent the material as ordered or to refund my money.

I do not understand their process, they will not give their adress on their order form. Just they attach their business card to it. Even the nos.mentioned on the order form will not work. One mobile no. given on the order form was not their no. On calling this no. it went to some roadways. Even i have tried their sales no. on given in the contact no.s in the web. to my surprise, he is very reluctant to talk on this advised to contact delivery people, again their contact details are missing. Everytime we contact them some new fellow will assure the delivery. nothing has happened sofar.

Hope that this will get resolved in another TWO days as promised by their showroom accounts manager.

gmsubhani
[protected]
I have ordered on 28th may...today its June 15...still product dint delivered...

Worst customer service...!!
Such a stupid furniture shop...
I have ordered 20, 000₹ sofa set...and this bantia furniture...said it l be delivered in 15days...

And today it is 25th day...still they dint delivered...and even they r responding like "it will take more weeks"..

Who the hell is giving permissions to establish these branches...

I[censored] cant deliver a single sofa set...better u to run a kirana shop.

It is good for you!

Don't go with bantia furniture option!!
Hi guys,

Today I purchased King Size Bed from attapur branch, before paying amount he told transportation is free, after paying he changed his word and we need to pay transportation charges, needs to see in how many days my cot would get delivered?
I haven't read all these reviews earlier, else I would have gone for flip kart or snapdeal..
Will see and update soon about my experiences...not impressed as of now...
faced same paid money 1 week back still waiting for goods...
Hi this is jaipal singh. Troubled customer of bantia.. We purchased around 2lanks worth furniture from bantia Sikh village. Our coffee table broke due to some misfits. We asked them to replace it as it was within the guaranty period! They said they do not have the stock of glass top . Fine .. We got the glass made and now when we asked them to come to fix this they never showed up.. I visited the store 3thrice called them 65 times . Everyday we just get to hear tht the person is on his way .. He will definitely come . If not today thn tomorrow morning he will come nd all fake promises -.-'. Its been a month. I would like to know where is ur person coming from ? Mars?? How long will it take for him to reach ?? U better look in the matter soon ! Their service is very poor .

Your troubled customer.
HORRIBLE experience. 30 thousand rupees down the drain.
The BANTIA Kavuri hills branch has such a pathetic customer service. Made me wait 2 months for repair and now the sofa is entirely broken still no help. Very rude to customers and once the purchase is done you're no one to them. Never visiting again.
Purchase 4 wardrobes from Bantia Furnitures. They are supposed to deliver in 2 days, but they did delivery in 4 days. Out of 4 delivered wardrobes, 1 wardrobe is damaged.
When we called to proprietor of Bantia Furnitures, Madhapur and he responded that he would exchange it.
It's been 1 week, no response from them
When we call them, Mr. Arun talks as if we are torturing him and he commands that item will be exchanged when there is any transportation from them towards our home.

They give value till we buy. Once purchased, they are least bothered.
That's the reason, to attract customers, they put year long offers for low quality furniture.

I request you all not to buy anything from them
Bantia malakpet,

Such a bad experience i never had in the life time with any of the service/product providers across. To tell you its like just ruining the time and which leads nowhere if you purchase any product from bantia. I purchased a sofa from bantia malakpet 2 months back, it was good for a week hardly. Then starts the story, i could see cracks on the sofa and slowly started loosing its cloth. I have personally visited for 7 times and complained even my brother complained twice which is of no use only. They give the numbers but again no one answers and if answers they keep the mobile away. I think i should go for consumer court coz its hard earned money.

*very poor services and i suggest do not go for bantia*even products are not quality

Regards,
Mohammed
Thanks all. I was planning to get some funitures from Bantia Furnitures. After looking at such horrible customer feedback i decided not to go.It si totally worst customer service...Inspite of so many complaints...wondering what the management is up to and as to why they are not taking these complaints on a serious note...Do they think the customers are there for them to take on a ride...I planned to purchase a recliner set...It is better I will reach a different furniture shop...I heard we get some good furniture in Abids and Koti...probably will do some shopping there...
Worst Customer Service and Quality of the furniture is very very bad.
DONT BUY ANYTHING FROM THIS STORES.
I purchased a sofa set from Bantia Furnitures Attapur branch in the month of May 2016. The sales man said it is of TeakWood Sofa, but to my surprize it is of normal wood which is loosing in form of Powder.
The quality is not good, no proper response from showroom management. I requested to Replace my sofa set, but they are not willing to do so. Iam not happy with Buntia Furnitures, All my hard earned money gone waste and it is a kind of torture to clean the powder daily.

i never suggest any of my friends to take any kind of furniture from Buntia Furnitures. There is no Quality check on their material, I want my sofa replaced or my money back.

Anil, Narapally :
Faced very bad experiences, after sales service is very bad.
No one bothered even after phone complaints & personally visited.
Worst service.
Booking time accept every thing, but in delivery absolutely failed
.
Please don't recommend to any one.
[protected]
Hi the same experience I am getting from Kukatpally showroom. I have paid total amount for diwan cum bed ten days back. Till now they have not delivered and every day they r saying that they will deliver by EOD. Really worst service I have ever seen.
Thank siva
I logged an complaint saying that while I am setting in sofa I feel some wood part touched to my waste,

The same has been informed to Arun he said I will make it done I waited 15 days no reply...

Again I went to Boduppal opposite Paradise store about my complaint the lady I didn't remember her name she said your complaint has not there give me your details I will update in complaint, like this April month gone..

May month I have been entered your store around 10times but no use,

Arun everytime says I have been spoken to repair team they said we will do..

Arun is not taking any serious action every time I call he say some obligation

Now I am calling from past three days he is not picking up the phone,

What a professional behaviour from Bantia Team, I was not expecting this one then how can I go fur further business with you people.

My details
Mazeed Mohammad
[protected]
Marvel Heights
Bachpan playschool landmark
Medipally.

I am expecting an professional reply from team.

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