Banu Gas Agency - Bharat Gas — undue delay in delivery of the lpg gas

Address:

Chennai, Tamil Nadu

i am k.n.reddy residing at maduravoyal,chennai-600095. my bharath gas connection number is:17962. my connection number been attached with banu gas agency.
i have been experiencing with banu gas agency always in regard delivering the cylender at every time. first of they will not response properly over the phone .after much hardship(nearly after making phone for 10 to fifteen times)they will take the booking of our order.and they will not give the booking number even we ask for it.and then the real trouble will start.they will inform us a day of delivery.but they never bothers bothers to deliver at said date.then after we have to make calls every day to get delivery.mean time our gas wil get empty,then we have to go around the hotels with entire our family for our daily food.inspite of explaining all of our troubls to banu gas agency they do not have any curtecy/humanity to bother about it.they will deliver the gas a week or ten days so after expiring the sheduled date(which they self set).we been forced to be at their mercy.we are facing such troubles at every delivery.i took this problem to hiher-ups for couple of times over the phone.but i don't see any proper action from them.only the answer from them is "ok sir, we look in to that",thats all.
to avoid all this problems i registered my self in "ebharathgas" at the end of march 2010,and booked my gas on 30/03/2010.i have been given booking reference number ;888613. two weeks back when i check the status of my booking,i have been shoked to note that my booking has been said to be delivered on dt.16/04/2010.. infact sofar they have not made delivery of my booking till date. i am going on trying banu gas agency over the phone every day for past two weeks since from i seen the position.every time (every day)when attending my phone they simply say that " today the delivery will made" and they will discunnect the phone.
today i take up this matter to mr mishra,the regional sales officer,bharat gas,chennai (south region) over the phone([protected]),and explained the above situation.he assured me that he will look in to problem and resolve it,and he ask me to contact after ten minutes.accordingly again i contacted him.this time he told me that he spoken to banu gas they will deliver the gas immedietly.i waited for the gas till this evening hoping that it will get delivered since mr.mishra has instructed them.but my hopes went in vein.again i contacted mr mishra by this evening at about 5.35pm.at this time also he assured me that my gas will be delivered today it self. so far his responce has been not responded by banu gas agency. they have not cared to deliver me the gas. for past ten days we don't have the gas. with out cooking gas we are suffering much. i don't understand what i have to do at this juncture?in this circumstances we are loosing our belief on your administration.
i will request through this" consumer complaint web site" to the concern authority to realise my deep pain for why i am writing this lengthy,and request you to take firm action against concern persons who are responsible ,and see such situations will not occur to any other consumers in future, thus hoping you will you renew the consumer's hope/belief on your administration and thus render justiece..thanking you .
your's sincerly.
K.N.REDDY