Barclay Card — False promises

Subject: Gift on purchase

Dear Sir,

This has in reference to the above subject. I had a GOLD credit card of Barclays bank having card no. **** **** **** 4059.
I received SMS’s from bank in month of Oct.2009, that on spend Rs.5000/- or more between 9th Oct.2009 to 8th Nov.2009, we will get a Barclaycard strolley bag absolutely FREE.
So we spent Rs.5000/- at Tanishque show room on 23.10.2009. We have confirmed the same with customer service on 1.11.2009 (Mr.Nikuj – CAS no.2641184) of Barclay card and we got answer that after completion of the scheme within 30 days i.e. till 9th Dec.2009 you will get your gift.
We waited till 23rd Dce.2009 and again called and got reply from (Mr.Niraj) customer service that due to some problem Barclay did not able to send gift but you will get the same before 31st Dec.2009.
But we did not get the gift so on 1st Jan 2010 (Mr.Sarfaraz – CAS no.2969985) we again called and got reply with in 7 days bank will despatch the gift.
But those answers were just false promises. (all credit card holders JAGORE!)
On 17th Jan.2010 we again called Barclay card customer services and Mr. Gaurav told me that due to some problems we can not able to send that gift to any one and now it may be reached to you before 31st jan.2010.
I like to say that as a very well known prestigious bank this types of services is very shame full. Because if any customer mistakenly miss to pay his/her due payment timely bank will charge late fees and interest on interest.
So do BARCLAY BANK feel that this types of behaviour will start loosing trust from the bank.
Hope for the positive attitude for the benefits of the all customers.
Regards,
SHARADKUMAR PATEL