Barclays Credit Card — Reversal of Charges Pending since 4 months

Hello Sir/ Mam',

I'm writing this in great stress and mental stress that I have received from the Barclays Card Co. In October 2008, I made a cheque payment towards full amount due on my card account which was duly collected from their pick up box on 28/10/2008 and was credited in my account. However, they still levid late fess and interest charges on my card. They apologised to me and sent the same for reversal. The first call made to them was on 10/12/2008 and Mr. Piyush from their call center told me to make a full payment of 9 Rs. towards settlement of the dispute and said the same has been reflected in my account. I made a payment of 10 Rs by cheque. My complaint no# that time was CAS580795. Next month statement showed no reversal and I've been getting continus sms and calls for payment. I made several calls to them since and everytime they assured me the same will take max. of 9 days and since 19/12/08 their 9 days hasn't been over yet. I made calls on 26/12/2008, 06/01/2009, 08/01/2009, 19/01/2009 and even talked to the highest authority they would let me speak with Mr. Sanjay Punekar, Floor Incharge, Mumbai Callcenter. Then on 19/01/2009 Mr. shaymal registered another case with CASE no# CAS 867904 and asked me to make another min. payment of 150 rs. so that this dispute will not attract any late charges and interest in the next statement while the case is resolved. I recieved a statement with 150 duly credited in my account on 16/02/2009 but other charges as it is. The total due which should have been ZERO in the nov statement has risen to Rs. 1347.34 in the statement generated 12/02/2009. I made a call today again to their call center and spoke with Ms. Rati and she again apologized a almost a eternity of delay from their side but said that the same has been approved but yet not credited in my account. and refused to let me talk to any senior authority.

I've gone through so much mental trauma and stress with their sms and call coming anytime from 2 am in the mornings to 8 am call on a sunday morning. I've just had enough of them. I've so many times asked them to cancel my card but they said the dues needs to be cleared first. I refuse to pay them anything extra and even demand the 10 Rs and 150 Rs that they tricked me into paying plus compensation for all this mental stress and trauma.

I'm a common man and I'm sure so many people must be facing this problem and I hope you good men will help me bring a fraud foriegn bank to justice and teach them a lesson for doing this to us Indians.

Please please please help.

Saurabh Sethi
77 Swami Vivekanand Nagar,
Kanadia Road,
Indore - 452016 (MP)
Cell: [protected]