Bata India Limited — REPAIR / REPLACEMENT OF INFERIOR QUALITY SHOE SOLD BY THEM
Few months ago I have purchased on sports shoe ( product code : 80867267 ) from Bata Shoe Store located at Baguiati, Kolkata priced Rs 1099/-( one thousand ninety nine only ) after using it for 2 to 3 days I found the shoe defective ( as it was causing muscle stiffness & the cushioning was not so good ) hence I reported the matter to the shop keeper and after having a few words with them the kept the shoe for examination and latter on they refused to return the money and provided me another fresh pair from there collection and assured me that the product will not harm BATA INDIA's pride next time.
On using the new pair ( product code : 80847057 )for 2 & 1/2 months I found the sole of the shoe broken by nearly 02 inches again on reporting the matter to the same shop keeper he told me that he was helpless as the product warranty of bata shoe last for maximum 2&1/2 months only but he told me to bring the shoe after the festival season (as in WEST BENGAL numbers of puja's like Durga puja, Kali Puja etc was there and during this time shops used to be packed with customer).
As I am working under Govt Of India, Ministry Of Defence and I get less time to visit the shop for amicable solution in this matter I planed to write the matter to Bata Customer Care (for amicable solution /decision) and for past 1&1/2 months after repeatedly mailing them (as each and every time they doesn't respond to my mail) once they asked me to provide me the details of the shop name, product code, date of purchase, etc and on providing them the same again they didn't conveyed there decision for 3 days again after writing them again after 2 days there Sr customer Care Officer Mr. Tejjinder Bagga wrote me once again to provide me the details ( 3 weeks are about to go ) but till now they didn't conveyed there decision.
As they are neither conveying there decision nor they are responding to my mail (each and very time they are asked to respond to my mail) it is requested to kindly intervene into the matter for a decision .
Mr. SWARNENDU BANERJEE
CC-74, Baguiati, Narayantala (East)
P.O : Aswininagar
Kolkata : 700059
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