[Resolved]  Bata India Ltd — Defective footwear

Address:

Thane, Maharashtra

Dear sir, I had purchased an all weather footwear from Bata India outlet.When ever it gets wet emits a very strong and unbearable foul smell .The matter was referred to Bata India and instead of replacing the same they have offered a footwear of the same model by paying 75% of its cost which I have refused to accept. They have not replied to my mail inspite of a reminder. Copy of the correspondence is reproduced below: Dear Customer, Greetings for the day Thank you for being a valued customer of Bata. We appreciate your feedback and concerns highlighted to us. As per the information provided by, you as a special case we would be extending to you a 75% replacement for the product being held by you. Please note the following with respect to the replacement. 1. If the same product (article number / model) and size is available at the store we will provide you with the same product at 75% of the cost paid by you at the time of purchase. 2. If the same product (article/model) is not available in the store (due to non availability of same model, size, color, etc) you can avail the replacement (in this case also you will have to submit the damaged product to us) in value terms. It means that whatever value of the product was paid by you we will adjust 75% of the same value against your next purchase from the store. 3. Please note that there is no cash refund. 4. Damaged product has to be submitted to Bata for replacement – mandatory 5. THE ABOVE APPROVAL FOR 75% REPLACEMENT IS VALID TILL 05 October 2013. We would request if you could visit Bata store at DOMBIVALI B - 283, FIRST FLOOR PADKE ROAD, THANE DOMBIVALI(E) 421 201and get in touch with the Store Manager. We would request you to please carry a printout of this mail along with your product when you next visit the store before 05 October 2013.. Kindly note the reference number 91724for all your future correspondence. We assure you of diligent service always and look forward for your continued patronage with Bata. Regards Barkha kapoor Customer Services Bata India Ltd. l to Customer Dear Barkha Kapoor Thanks for your mail. Your offer for 75% replacement is not acceptable to me on account of the following reasons: 1.You have supplied me a product made of an inferior quality material which amounts to cheating.Now, You have asked me to pay 75% of the value and get a new similar product.Why should I spend 75% again for your deficiency. 2.Why should I buy a similar product when I know that the product is defective? Therefore total replacement is necessary. I am really astonished by your attitude Kindly look in to the matter. Rgds I will be highly obliged if you could take up the matter with the company. Thanks & Regards B Mathew