[Resolved]  Bata — Poor quality shoes, damaged within 10 days

Address:

Mumbai City, Maharashtra

Hi

I had purchased Bata sandal from Bata store in Vikhroli on 31st Aug 2012. Store address: Shop no 1, Narendra Bhavan, Old court building, Station Road, Vikhroli (W), Mumbai - 83. The sandal got faulty on 11 Sep 2012. The shopkeeper replaced the sandal, and I paid Rs 50 extra for extended warranty on the new pair. However, the replaced item also turned faulty within a week (on 17 Sep 2012). I am returning the sandal to the shopkeeper and want full refund. How can the bata sandals get damaged in 10 days? I am not sure of the quality of the sandal and dont want to get them replaced or get them repaired.

I immediately complained to their customer care (complaint no: [protected]) but not sure if any action would be taken.

Regards
Preeti
email: [protected]@rediffmail.com