Bata — Shoes not delivered

Address:

Mumbai City, Maharashtra

I dont know up to what extent this complaint will help.

I have placed an online order from BATA for pair of shoes on 19th march, and order number is 10064964. Still now i haven't received the shipment.
when I spoke to bata customer care, they just a place complaint number [protected]. From past one month I am daily calling , but they are giving same response," Sir, pls wait for 48 hours".

I dont know wht to do or whom to contact next.

Regards
Srinivas