[Resolved] ACT Fibernet — Pathetic service | |||
Dear Sir. I am Beam cable broadband user. My account id is 28813. I have been a subscriber of it from more than an a year. i have been acing the speed problems since then. Recently i have migrated my speed plan from 256kbps to 786kbps which accordingly they promised me a good speed. For a day or two after migration the speed was fine, later on i am getting the speed which i used to get in 256kbps plan. I tried calling to the customer care for a solution nothing happened, every time i call i get a stupid answer. every technician who come to check the problem says it will be resolved but it never did since an year. some times there is no person who can pick the call @ the customer care even in the working hours. The customer service guys doesn't even provide me the number nor an email id of the head so that i can go ahead and complain to them. They only give me the id of a corporate office. i have even mailed to the nodal officer but there is no solution at all. I am being cheated. I kindly request you to help me in resolving the issue. i am enclosing a a couple of snap shots which i took from last 2 days. I hope that there is a solution. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 91 2121 2121
+91 72 8899 9999
Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
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Beam broadband service — Pathetic service
I have taken a Beam broadband internet service subscription on 5th March, 2011.since 20th march 2011, I haven't been able to connect to the internet. I have been calling up the customer support people every night. They simply open a service ticket. The same gets closed without any confirmation with me on the resolution of the issue. I have been complaining about the same issue 4 days in a row. They said they have raised a priority ticket and the will be resolved ASAP. But, no resolution has been provided yet. Vexed with the attitudes and pathetic service, I asked them to terminate the service and refund my money (as I have paid the rental for 6months in advance). They are saying that they cannot refund the same. This is sheer looting of public money in the name of business. Companies like these should be banned and booked for fraud.