[Resolved]  ACT Fibernet — Complaint regarding reckless behaviour

Hi,

I J.Sravanthi w/o J.J.Prasad an account holder of your “Beamtelecom” broadband services since 3yrs holding account id : jj.[protected]@gmail.com. I placed a request on 25/01/2010 for shifting the connection to my new address. I have been informed that within 24hrs your agent will contact me and do the needful. But no one turned up and after 2 days the concerned people called me for knowing the address details and my timings as I am a working lady.

They call me in the mornings and say will call you again when we come to the place, but no one turns up again. I kept calling your call center people for the details but no proper response I got. Once they kept me almost 10mins on line as I asked for a manager on the floor to speak to me regarding my problem. No one came on line and couldn’t know if the call was disconnected or they kept me on hold. Still I kept calling them for knowing the status.

Then on 31/01/2010 your agents came to my new place to check the feasibility and said they will put the line from upstairs from my terrass. But they left the place without informing me about when they will put it. I called up to the call center once again yesterday i.e., 01/02/2010 for knowing the status. The agent who answered my call told me the problem will be resolved within 24hrs. But then after my insistence he transferred the call to the floor manager there. I didn’t know his name but he said there is no feasibility to put the connection in the new place and so it takes 7days more for it. He spoke very recklessly that he didn’t care for my concern when I said I would like to prefer another ISP if you don’t provide me good service. He was ready to leave a customer like me.

Firstly I never expected this from “Beam Telecom” and then secondly I am surprised how an ISP managers can behave so carelessly with an old customer like me is having a comcern? The complaint numbers for my request are 508864,504888, 503112, 510573,506923.

Please take some action on this and see that my problem is resolved. I am staying in a place which is in the center of the city "Gandhinagar" not in a remote place that people are saying no feasibility. If that was the case they would have told me long back not after troubling me so much. Changing words in the same call by the manager is absurd and not a good sign of business with ‘Beam Telecom”.

Hoping to have a positive response from you.

Thanks & Regards,
Sravanthi
Acct id : jj.[protected]@gmail.com
Contact Number : [protected]